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lost sim

Crystal128
Great Neighbour / Super Voisin

I lost my sim card in china. How can I replace the new sim card with same phone number in Canada?

3 REPLIES 3

Yummy
Mayor / Maire

You have to buy new SIM and transfer number from old to new SIM through My Account. You will keep existing number.

will13am
Oracle
Oracle

@Crystal128 , if it is not convenient to go to a physical store to buy a SIM card, Public Mobile is selling SIM cards via Amazon for $4.99.

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/

kb_mv
Mayor / Maire

@Crystal128 wrote:

I lost my sim card in china. How can I replace the new sim card with same phone number in Canada?


@Crystal128 Buy a new sim card either online or at a Telus/Koodo store. Go into your account and under your profile click the pencil to the right of your sim card number. Everything stays the same, number, rewards etc.

Screenshot 2023-10-24 at 11.16.57 AM.png

 

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