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Unable to receive texts or calls from android devices

David5000
Great Neighbour / Super Voisin

I've been unable to receive any calls or texts from account verification services including from Public Mobile although I received a text from 611 thanking me for calling IVR.

I do have a data connection, 5G is working as expected and Public Mobile 5G appears as the carrier in the header.

I've also requested friends on non apple devices to text and call me with no success.

Device: iPhone 13 Pro, IOS 17.1

Debugging steps tried:

  • Turned line on and off in cellular settings
  • Verified do not disturbed profile is not active 
  • Restarted phone
  • Reset network setting and restarted phone
3 REPLIES 3

@David5000  Call the number I just sent to your mailbox. They will help you out.

David5000
Great Neighbour / Super Voisin

Yes, October 14. I've check and I did reply to the porting validation message from Fido.

@kb_mv My number is still listed under the fido account, but not my wifes who was also ported to PM. How do I reinitiate a port request?

kb_mv
Mayor / Maire

@David5000 Did you recently port your number into PM?

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