Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
always paid my bill by PAD now I have no service where I always have service. what's going on?
How do I change/update my account with a new email?
I am missing call today most of the day, same thing with dialing out
I've waited the 5 plus hours and used the qr code in my email. Still on SOS. Help!!
I need to update my payment method. I tried looking for an option in my account, but I must be missing something.Can anyone guide me through the steps to change my payment method? Is it something I can do online, or do I need to contact customer supp...
When i go to my account i see:"Your subscription will end on Sep 13, 2023."but also:Current Subscription CycleAug 14, 2023 - Sep 13, 2023 does this mean september 13th inclusive, or my service will end at midnight on sep. 13? thanks
hello!is Public Mobile iPhone 15 ready?if i currently have a SIM account with Public Mobile, what do I need to do with an e-SIM only phone?thanks in advance for all of your help and input, Thank you!
Hi Everyone, I need some clarification regarding refer a friend public mobile points. I referred both my Mom and Friend to Public Mobile this past weekend. Both of them already received their $10 credit. My question is do I receive the 2 points this ...
Data service is not available. How do I resolve this issue?
Hello Oracles,Someone here has to have SOME sort of connection or contact to Public Mobile. Sending a PM to a CS Agent isn't helping. Some people here suggest going to the chatbot to write a ticket to a CS Agent when they know darn well it's not work...
Urgent,They locked my internet and my phone call without warning, I am in middle of trip in Quebec city! What should I do? They just have machine to answer! Where can I buy a better sim card?
Hi, I am having an urgent issue. My number porting has not worked, as I realized I have not been get any calls or texts. This is despite having done all the steps during activation and getting confirmation from Public Mobile. This was almost two week...
When I try to register a new credit card, I cannot click on the card type (Visa, etc). I cannot select any of the input fields to enter the card information. I can type only into the Postal Code field.
Ok I finally got number ported over ( what a nightmare that was).Ok when I downloaded the app and filled in all details and paid for my monthly plan and got that all done until the part when it gets you to sign in now and it goes to eversafe verify s...
Whoo hoo great news everybody iPhone 15 will still have physical sim in Canada . Have it loaded in my cart ready for pre order on Friday at the crack of crow pee , so excited and going for the new blue colour too . But such great news wanted to sha...
Good afternoon all,I tried to register my relative using eSim. We could not complete the registration, because her AppStore is set to a European region and the PM app is not available there.My card was already charged.Can I reverse the charges? Or ca...
I switched to Public 11 days ago and it turns out my incoming calls are now working and half the texts neither... I'm trying to create a ticket and the system is down as well. Is there any other way to get help? This is very frustrating.
I am trying to resume activation but the website keep sending me to login page which kept telling me the password/login ID aren't correct. I paid yesterday and I've got my SIM card now. How to activate my SIM card and transfer my number to Public Mob...
I lost my phone and sim card, I can't log in because I have been locked out of my emails, I can't recover my emails. How do I cancel my old subscription? Is there a contact phone number or email where I can talk to a service representative? I can't d...
When I log in to complete my activation, I am brought to a page with 2 options - "Resume Activation" and "Go To Login Page" - when you click on either, it brings you to a login page. When I enter my information in the link opened by clicking "go to l...
I changed my plan from 20GB to 40GB yesterday and expecting faster network service but it is not. I discussed with a few experts and thank you again for your help. Please allow me to address this issue again today in a separate ticket. I live in Grea...
this is what I suppose to got. I had just 10 dollors credit. $10 dollors off in credit, $dollors welcom reward point , and 15% in point on every billI have not got it. please help
Who do I contact to get the $10 promo code credit after I signed up?
Need to port a number need to create a ticket. @CS_Agent
Please help
I placed my Order Aug 24th, its now the Sept 12th. I was not given any tracking number and struggle to ever get into my account and im unsure of what steps to take next or if a agent could give me a E-sim instead at this rate before my next billing c...
Just newly joined the Public Mobile, and realized the data functionality was very poor around the Alpine Village in the Kawartha Lake area. Hope this will improve at the coming months. As the Rogers or Bell has minimal issue to the wireless/data fun...
I’ve been locked out of my account for days no matter if I wait specific kick out times how many times I reset password I am still locked out! I need my phone Now!
Hi thereI have now been locked out of my account for 6 weeks. Whenever I try to get my password reset it just says to wait 60 mins and try again. I can’t sign in because my account is locked and I can’t report a problem because I need to be logged in...
Hi, I did the porting from public mobile to telus a week ago and now I can't access my Public Mobile account. I need to print my last bill but I can't because I can't access my account, any suggestions on how to get it? Thank you so much!!
