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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

+BONUS with AutoPay

Hi,Due to high competition with other service providers, I would suggest the following:- $15 Plan to get a +BONUS of 500GB instead of 250MB with AutoPay.- $25 Plan to get a +BONUS of 1GB instead of 500MB with AutoPay.- $35 and $45 Plans to get a +BON...

Taxes not shown on transactions

This isn't really a 'help' but more of a 'website feedback': It shows my plan charge without taxes in the transactions section of 'Payment' in self-serve. First of all, is that the same for everyone else? In my financial records and on the screen dur...

How do I report spam emails in my PM account

Resolved! How do I report spam emails in my PM account

Not sure where I should post this question.... How do I report spam emails received in my PM community mailbox?

Resolved! Plan change announcement

I currently am and have been for quite awhile on the 60$ 10 G plan ( plus a recurring 2G bonus). My plan renewed YESTERDAY and this morning they have announced a plan change/ reduction ... The 70$ plan with 15G ( with 500MB bonus+500MB autopay bonus ...

Having payment issues

Hello I’m trying to re activate my phone bill but it’s not working and wondering if your able to help.. I have the funds in my bank account thanks Natalia

Loss of Referral Rewards - Texts - Meanings etc

I know the saga of keeping referrals is only 3 out of 4 or 75% retention. But....... Questions. Due to a loss of a referral reward how many texts are there and what to they mean? Why? Account not paid up? Suspend on account? Ported out? Lost or stole...

Resolved! iPhone 13 pro max- will it work?

I want to buy a new cell phone and was going to buy the new iPhone 13 pro max but first wanted to make sure that public supports that device. When I look at the iPhones listed as being supported by public the most recent iPhone listed is the 11. Can ...

Need help getting number ported from Public

Resolved! Need help getting number ported from Public

My wife and I have 2 seperate accounts through Public. We want to keep our Public numbers and have them ported to Bell mobility.

Resolved! Locked out of account! Someone please help me!

My phone plan expires today and the system says that my account is locked out. It says contact customer support but all I can find is this. Someone please help me get this sorted, I don't know what to do.

Cannot text without data

Resolved! Cannot text without data

My son has the $15 dollar plan which gives him unlimited texting. He sometimes runs out of data and the texting is very sporatic. He does get a message to log into public when he is out of data but when he sends a text it shows sending for a long tim...

Resolved! Not worth my time

Not worth my time

Resolved! My e-mail is rejected when I try to get a new password

I have 2 numbers for my 2 doughters and I use 2e-mails. The first one is working. When I try to login using the second e-mail I get "your login failed. please try again". I try "forgot a password" but I get the same message. I know well my e-mail. I ...

Unregistered SIM - need HELP

Resolved! Unregistered SIM - need HELP

I have created nine PM (Public Mobile) accounts over a few years for friends and family and never had an issue until yesterday. Created a new account for a friend with a new SIM. The process went easy as usual. Entered SIM #, Credit card success, po...

I wish to change my plan from a really old plan

Hi I'm on the super old 3 month plans, and I'm thinking of switching to a new plan, however I have a few addons I can't remove. Can I please get some helps

About port my sim

Resolved! About port my sim

Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way

Resolved! Change Phone Number

I could find the area name for Mississauga when ask to select a local calling area. What is the local call area for the city of Mississauga which is one of the large city in Ontario?

Resolved! Phone number being used by someone else

Apparently, this could be a porting issue and someone typed my number by mistake. Anyways, I got a text asking why I called them. Well it wasn't me. I checked on the public mobile usage history and there are no outgoing calls to the guys number. The ...

Resolved! Re: Alert Ready Test on November 17, 2021

Hello, for the first time in 2 years im not able to call my mom. Im getting a message: 6UC2 the number your calling is not in service. My mom can call me but not the other way around. My son and my cousin are also with public mobile and are also get...

Lost Refer-a-Friend Rewards

Re: Transferring or Changing your Phone Number

Why when I change my phone number, I lose all my refer-a-friend rewards and reset back to $0 rewards? How to fix this? I've contacted CS agents 5 times and they are at a loss for words..

my account has been deativated and says my credit card is no good.

I can't use my phone as account been deactivated. I am on monthly prepayment plan and there is money available on my credit card????

Resolved! Transfer of number from old provider to Public Mobile failed.

Hi, I'm new to Public Mobile. I just bought a phone and a SIM card from PM. I activated the new SIM card yesterday and wanted to transfer my phone number from Koodo to PM, but the transfer failed. It probably failed because my old phone is no longer ...

transaction history

Resolved! transaction history

Hi there, New to Public Mobile! Can anybody explain the accounting method of the transaction history? The credit, debit, and balance columns don't make sense to me and I spent my working life in financial institutions!! Thanks!

Resolved! AutoPay Reward

I think I have been short paid one month AutoPay Reward, but the CS-agent disagreed. Re: Ticket ID:205930-547 Payment / Transaction / Promo Issue B2013-A Here is my massage to the CS_Ageny: "Hi,Referring to the Transaction History in my account: In...

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