Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New card

I had to change my debit/credit card and now the card that's on file is invalid but can't find any way to change that.

You Don't Need 5G : Drinking water through a fire hose!

Resolved! Email Change

I need to change the email on one of my accounts. How does one get this done?

Unable to Call and Text

Hi there, My phone has not been letting me make phone calls, it says my minutes are up, yet I have unlimtied calling on my plan. My plan is active and everything is in order. I also cannot send text messages. Please help! Peter Peters

Resolved! Data not working

I took a trip out west in August. My data quit working at the end of the billing cycle. Automatic payments each month, yet no data. Did everything Simon suggested, but nothing. I tried to sign in to my account, it keeps saying page is expired

Resolved! PM promotional plan upgrade through sms

Been with PM for a while. I have. 3 or 4 $ loyalty 2$. Auto payment 1 $ refer friend ... They offer through sms a plan change that is attractive.If I were to reply yes, the plan change would indeed upgrade.Would I be loosing the account benefits e.g ...

Resolved! New SIM card

My old SIM card is not working in my phone. How do I go about putting the new one I have on to my account?

Prix appel texto et internet au usa

Resolved! Community Discounts

I see they have this community discount, if you are active in the community you get discounts on your plan.I'm just wondering how much work it is to get a discount and if it is worth it. Or if there are any really easy ways to do it. Thanks guys! I'm...

Resolved! Loss of MMS for $15 plan customers June 2023

Friend on the $15 Public Mobile plan received a text from public mobile that as of June 2023 his plan will no longer support MMS has anyone heard of this or know of this? Thank-you

Resolved! Voucher Payments

More of complaint than a question. Since the new redesign of the Public Mobile My Account section, I have found it very hard to pay by voucher. This option seems to be buried or non-existent in preference to registered credit card payment. Why is...

Resolved! Promo for existing acct 15gb for $40

Does this promo replace my current 5gb for $40 or is it an additional cost to my plan as I just received the text but it is unclear

Resolved! Existing Customer - Upgrading to $40 15GB@4G

I have seen posts if people get to keep their loyalty rewards and points (answer is yes). but I have not seen if my ADDON's will stay (500 minutes of US Calling) + (500 minutes International) + 2GB Data etc. Thanks!

Resolved! received this promotion

like to confirm the below:Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your plan on your upcoming December renewal date.Plus, tell your friends t...

Resolved! data issues

My phone will not send/receive texts unless I'm at home on wifi.I have a small data package that used to let me send/receive texts wherever I was.Had my phone checked out and all is good in that department.Please help...Thanks

Resolved! How can I tell how much data I use cumulatively in a billing period?

I'm having a hard time understanding my total data usage per month in a billing period. I'd like to see what I'm averaging and if I've ever been close to exceeding my data plan. Thanks!

Resolved! Just renewed plan, the data usage was used up.

My phone plan was just renewed today Oct 31, but the usage has already said my data was used up. Actually, I didn't use any. In addition, I didn't call even one minute today, but the usage said I already used 14 mins. Please double-check the accu...

Resolved! PM sim card support for watches

Does anyone know if public mobile has an eSIM? How would I enable PM cellular service on a watch? Is this possible?

Resolved! 4G plan

If I switch to the 4G plan do I need to get a new SIM card to support the 4G network

Resolved! Purchasing a phone

I have had a negative experience two times now trying to buy a phone thru public mobil. Paid for tbe purchase only to find out the item wasn’t in stock. Is this a common occurrence with this feature of public mobile?

Resolved! Unlimited Canada-wide Talk

why would a local phone call not be allowed when I have an Unlimited Canada-wide Talk plan

Resolved! Public Mobile SIM card has 20 digits

I'm trying to activate my public mobile SIM card but it has 20 digits. How can I activate?

Resolved! ID 260698497

No support?still in the dark

Resolved! I have $6. in my account and $6 in rewards. When I try and pay the remaining $13 on a $25. plan...

I am told to pay minimum of $19., so why can't I use the remaining $6 reward I have to reduce my cost?

15 gig for $40 at 4 g

I tried to a get a 15 gig plan for $40 at 4g that was posted on the weekend. I thought i had received it but it isn't showing up

Resolved! Rewards

I sent a friend to public mobile but never got a code so we get our $5.00 reward please let me know this works i referred xxxxxxxxxx xxxxxxx xxxxxxxxxxx PLEASE CAN WE GET THIS STRAIGHTENED OUT HAVE BEEN TRYING EVERY SINCE SIGNING HIM UP

My first day on Public Mobile

I have a new account with public signed up online yesterday but i cannot or it won't let me login to my account? Is there a 24hr period i have to wait to login to my account?

Resolved! ID 260698497

Waiting to have my new activation from koodoo.what now?

20 gig per month bonus

Did anybody get that 20 gig bonus data? I did not typical Public mobile.

Resolved! Promotion

Yesterday my son and daughter-in-law joined Public Mobile. They had referral codes and each got $25 off. trust my husband and I each became new members with referral codes but did not get the)25 discount. How do we get it?