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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port from telus to PM

Recently I ported my spouse to PM from telus but didn't see my code anywhere to receive my $1.00 off per month. What did I miss and how do I correct this.

Activation

Hello, I am having massive issues with trying to get my fiance's email and phone number activated. I've been trying for two days and I am really getting mad. I paid for his phone to be active and he has no number to use. Please help.

my phone has been suspended for nonpayment but i have auto pay

Resolved! Accidently bought data twice

Never mind. Contacting customer support

Resolved! Phone number transfer problem

I have transfered from Fizz to Public Mobile. I didn't respond to Fizz's message to accept the transfert in time, so they cancelled it on their side. I called them and they said that Public Mobile has to remake a demand for the transfert. I have alre...

Re: Payment voucher issue

Cannot add top up voucher?Chatbot not workingCannot contact public mobile Help

Cannot Resume Activation

I'm a new customer. I successfully login into my account and click "Resume Activation" button. However, it takes me back to the login page which I cannot go through: login/password are constantly reported as incorrect.

US roaming option not accessible

Under subscriptions, an option for a 'top' add on is shown for talk,text, and 3G data. I can't find it when I go to purchase it. Any recommendations?

Resolved! Sim card issue

I purchased a sim card that I'm trying to set up on my son's phone, using my email account. I think I may have done something incorrectly as I'm unable to get it to work. I purchased a subscription plan thats attached to my email but I can't get the ...

Re: Referral Credit

I don’t get my credit for my referral?

US data add on

I purchased data US data add on for my trip and it was working fine yesterday. But I noticed that it's been finicky today. I had no data at one point and saw the bar at the top of my phone switch from "5G" to "R" a bunch of times as if trying to conn...

Can't sign into My Account . Won't send code Ever Safe code to my Phone#

Resolved! $15/month plan no longer has unlimited incoming minutes?

Hi there, I've had the $15/month plan for about 6 years now. (edit: I've been with Public Mobile for 6 years on this plan, and I started with the $10/month plan that is now gone. I swapped to the $15/month plan to take advantage of the minutes and te...

Resolved! Switching to CANADA-US Plan - Can I get a credit for my current plan?

Hi,My current plan is Sep 29-Dec 28. I want to change my plan to the Canada-US plan to use now (instead of waiting for my plan to renew). Is there any way that I can be credited the remaining 2 months and use that towards the new plan?

My daughter lost her phone, how can I block her sim-card?

Hi everyone!My daughter lost her phone. I tried to log into her account, but they asked me to enter the code from SMS. First step - they ask for a code from e-mail, and the second from SMS, but I don't have a phone to do it.Chatting with a bot has no...

Number port problem

Hello,I ported my number over a couple of days ago and couldn’t figure out why it didn't work. Stupid me is just now realizing that there were numerous texts sent to my old phone (from Telus) asking me to reply with yes. Question is now, how can I re...

new customer and not compatible Esim so how do I get sim card as Ive tried every way

I just signed up and paid for 3 months and thought my sim card would work....not compatible it says and yet I can figure out how to purchase a sim card for the $5 it says in my new subscription and the app or web browser wont allow me any further on ...

New phone

I’m looking to buy a new iPhone 15 and transfer my public mobile SIM card from my current iPhone 7. What are the steps? Will I be able to keep my number?

Resolved! Can't sign into my account.

Phone for some reason can't make or receive calls/texts or use data. To contact customer support I need to log in, to log in I need authentication code but I can't get authentication code because I can't receive texts.

Text messages not working

After i ported my number i still cannot receive any text messages andci don't understand why, this has literally never happened before, do u need to change my number please help,

Resolved! Locked out

Hi CS_Agents, please help. I have been locked out of my account all day. Waited 3 hours and the system keeps rejecting my information. I had to create a new account to post this.

eSim activation ( temporary phone number)

I had trouble while installing eSIM and PM tech assigned a temp number to me, how do I access that number?I turned off/on my phone as they instructed but there is no way for me to access the temp number to receive necessary confirmation code etc now ...

Account Number

where or how to get my account number for online payment

My Account is messed up

I check my bank statements and they say that my wife and I got charged for $63.25.our plan was $55 for 50Gigbut under my account on the app as well as online it says $39 for 20Gig. And under payment history states they only took $39.i am confused a...

Ticket

I can get incoming calls, but I can’t make outgoing calls. Thanks for your help with this.

Refund

If I cancel my plan 2 weeks before my next billing period, do I get refunded?

Services don't work

@CS_Agent I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a re...

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