Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently switched to Public Mobile from Virgin Mobile. It seems as though my phone number has not been ported over fully or correctly. I am able to recieve calls and texts from some phone numbers, not but others. Also my old Virgin sum card/account...
I mistakenly deleted my e-SIM while I was switching to a new phone now I cant install the e-SIM on to my new phone and cant receive authentication code as well because the e-SIM is deleted. So I need help.
Your bare-bones service has a gaping hole... No one to talk to when you can't log in.How can I login, and shut off billing, if we can't receive mandatory 2 Factor Authentication Message?Your help suggestions say: Lost your phone? Login and follow the...
I signed up subscriptions for myself and my wife 2 days ago. My cellular now works fine, but my wife has no cellular at all. When I try to access help, it all goes in a loop. there apparently was an EIN mistake, but that was "fixed". I try to help m...
I sent my sister my “refer a friend” code and I don’t know what happened but she did not get a $10 credit and I didn’t receive notification that I have a new friend referral. Is there a way this can be fixed?
Is there anyone having issues with network connection changing speed of data where I normally get 5G I sometimes get 3G is anyone else having the same issue? I’ve already reached, and then work settings on my iPhone. I have the $65 5G plan.
With this new plan while in Canada I can Call SMS MMS any number in Canada/USA and while in the USA I can Call SMS MMS any number in Canada/USA and I can use data in both the USA and Canada. Can I international SMS, MMS anyone while in the USA? Let s...
Hi There. I realize i made a mistake and did not want to subscribe. Can you cancel the order ?
My data stopped working today and when I log into my account the dashboard shows that I have 0GB remaining. I have a 1GB subscription that rolled over on July 23rd. I also ran out of data on July 22nd and purchased a 1GB add-on that day. I downloaded...
Hello I am trying to change my subscription and pay with a voucher, the only option it's giving me is to register a card for payment.
I was going through the steps looking for where to input referral code, but it did not come.If I missed it, why was there no way of going back?
I have the unlimited Canada-US+talk+ text+20GB. To be clear I am able to call a USA phone number from Canada and within USA at no xtra cost. And able to call a Canada phone number while in the USA?
I only noticed this email from public mobile last night. A pretty good deal if you are on the $15 plan but I suspect it's targeted at $39+plan subscribers? This account has only been suspended for less than 30 days so I really don't need to reactivat...
My mother has been an customer for a year now and her Auto just stopped working. It's been 3 months now that is hasn't worked. Card info the same and it has slots of room.The *611 payment process isn't working for her as she can't remember her pin.Ho...
I've been suspended for awhile and need to reactivate in the next couple of days. However the last line in the pic below is a little confusing? Does that simply mean that auto pay is enabled or does it mean it will reactivate my account once I update...
This is happening with my new phone, happened to my old one as well. When on a call no matter where I am the call eventually gets dropped. First I can hear them but they can't hear me. Sometimes when on a call it just hangs up. Outgoing and incoming....
How I can open support ticket?
Phone lost so cannot login as I can't get a text message and the email that is on the account is an old email. How do I cancel the plan, get a new SIM card and port over the old number?
I went overseas and lost my sim card. I need to get a new one with my same number. I've tried to order from my account but it won't let me add its sending a verification code to my number and I don't have service due to the sim card.How do I order a...
Im trying to change my email address, but it is giving me a "Failed policy validation" error.
Well I thought I post this here… I recently post a request for my call history on my account .I contacted the privacy department directly via email as been told. Got a call from an agent she left a voice mail asking me to call her back (she needed mo...
Hello, My account got suspended because of my expired credit card. As I was out of country, I had no idea that my last payment failed to process. Now when I try to do it now, it does not want to process it as I want to make a payment with a different...
I looked at my credit card statement and saw 6 charges when I was expecting 5.After painfully logging in and out of the 5 separate accounts, there is only one charge on each account in the history, so why do I have 6 charges?
How do i set up voicemail?
Good morning, I switched mobile providers a couple of months ago and am still being charged monthly. How do I obtain a refund for June and July charges? thankscris
I need help getting logged in so I can purchase a US roaming add-on and use my phone today. I think I may need to contact support but hoping someone can help me out instead!---About a week ago I signed in to add funds to my account and went through t...
I brought a iPhone SE 2020 from Public mobile on Oct 23, 2023. It is not working properly. The back camera doesn't work, the flashlight doesn't work. I have problems with Candy crush. It is my understanding that it was guaranteed for a year. How do ...
My plan expired and I didn’t have the funds for my automatic payment to come out so my plan got suspended. I logged in and paid my bill and the funds come out of my account. I turned my phone off for a couple minutes and turned it back on, it’s still...
Hello,I've been having issues recently with not being able to call out - even to local numbers. I thought I'd fixed the problem a few weeks ago when I noticed that my account was still set to ON (where I originally set up my Public Mobile account ye...
Hi! Long time user of Public Mobile so I've collected a lot of the holiday bonuses where we were gifted an extra GB of data here and there with no expiration date.I logged into my account today and saw that they aren't there anymore: only my extra ca...
