Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my phone a few months ago. The first time I called my Voicemail, a notification came up on my phone asking me if I wanted to change my number to the previous owner’s phone number. I accidentally chose yes. I have no idea how to fix it!! M...
I moved to Alberta where there is no provincial sales tax. Is it possible to keep the same number and transfer it province to province?
HiI need to get into the self settings, but have forgotten my password, but it also says that my email is incorrect, so I don't know what email might be associated with this account. the phone number is 506-********
I've recieved texts from the number, and they can receive texts from other numbers, but my texts do not send to them. I can send/receive texts as normal with other numbers. Their number was out of service area yesterday and a few days previous, but w...
I am getting data right now. Started this morning. Checked my account and can confirm i have Data left. I do not get the data icon on my phone and saying " No Internet Connection". Anyone else having the same problem? I am able to make and receiv...
Hi Public mobility I want to know that add-ons.I'm planning to change my plans.But I have some purchased, holidays, and one-time add-ons.Will that add-ons stay at my account so I can use after I change the plan?Or the Add-ons will disappear because ...
Helping a friend reactivate after about 85 days of inactivity. Wanted to make sure the cost is right. They're on $25/mo with 1GB. Had $84 credit (think they bought a $100 voucher), $9/mo in Rewards ($2 autopay, $5 loyalty, $2 referrals). I couldn't f...
I am a old user more than 3 yearsRecently changed new rewards points, however I have to pay more bill every months.So, is it possible to opt out and back to old reward system?
I have never been with public but I want to start. Do i need to purchase my sim card before I can make an account and pay for a plan?
Trying to update payment information and get this message:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...
Hi, I tried to change my plan to the 25$ plan so that I could use the lunar new year promo (2GB data when you sign up for 25$+ plans), but it doesn't work. On my "change plan" page, I typed in the promo code I received in my email inbox and it says I...
Hello, I was with Freedom Mobile and I was transferring to Public Mobile. I made the mistake of taking out my Freedom SIM and replacing it with my Public SIM before I received the verification text from Freedom. Now I am stuck between two providers. ...
Hello, my plan auto pays and today is renewal day, my bank and Public mobile account show payment, but handset is showing no service and SIM not detected.Have rebooted, reseated SIM, set handset to factory defaults and not getting anywhere.Not a coin...
I activated SIM card yesterday and picked the $40 plan, but today I see there is a 2GB promo option in my email, can I change to plan $35 with the 2 GB promo code? Thank you!
I am not with Public Mobile. I attempted to port my number to them and it was unsuccessful. They have now taken two payments from my account and of course you can't talk to a live person at Public. How do I block them from taking money?
Hello I'm having trouble finding what day is my renewal date on my self serve account!
Hey so since I can't talk to customer service (there is none) and when I can the UK number +44 telus says its blocked and to call 611 which does absolutely nothing and only asks for money, how on earth do I unblock a number? I really need to call the...
Hello Public Mobile, My plan currently has a promotion of 500 Canada Wide Long Distance Minutes Bonus, how can I use this promotion?Do I need to activate this promotion? How long does this promotion stay on my account? Thank you,Fayyaz
I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?
I’m locked out of my account. Don’t know my PIN number or security question to pay or change my credit card
I'm locked out of my account. Everytime I try to reset the password it let's me apparently reset, then I try the ne password and it locks me out. I can't even create a ticket a d I'm in the US now and have been trying to get s plan while I'm here si...
Hi, I am trying to reactivate my phone line and I entered the Correct PIN but it is not working. Can you please help me? Thank you.
It has been a while that free 250MB with $15 plan data is not available for me. It shows up under plan but not under usage and my phone has never been able to use mobile data. Is there a reason why this might be a problem? Checked settings - they are...
Won’t take my payment
Yes the " Subect " is my question , before it was all working fine , but now I can not send nor get text messaging pictures , use to work very well before now can not send or get pictures , plan is always the same one , so why is this happening , ha...
The front microphone on my CPO Iphone 8 doesnt work, and when I try to fill out the ticket form it will not complete. When I get to section 2, Complete additional issue details, it will only allow one of the clicked boxes to stay highlighted. It asks...
Would like to request a copy of my invoice reflecting the payments specifically showing tax paid towards my account before leaving public mobile if possible. i have my account information and everything and i previously requested/received this info ...
Intermittent issue with texts not being delivered in a timely fashion, long delay sometimes and also calls not connecting sometimes?
Hi, I have an LTE capable Net Gear Mobile Hotspot unit currently sitting idle. I was wondering if I were to buy another Public Mobile Sim Card for it, could it share the existing cell number and use the data plan I'm on? Thanks.
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