Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I did not say yes to the text from my old provider, what can I do? I can make calls but I cannot receive calls
How do I get customer assistance. I have been trying with no response.
Hi, I purchased the add-on for 1000 UK LD minutes; but when I tried calling several hotels in the UK, I only got a message from Public Mobile that either the call could not be completed or I have used all my available minutes. Does anyone have any ex...
Is it possible for a married couple to join together in 1 account but have separate phone numbers?
My wife just switched to PM but we saw no place to add my number. How do I correct it now?
I just started new esim plan & want to keep it but my phone has a hardware problem. What can I do?
how do i return to my
Posting for a family member...Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number. The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentic...
Hello,I have switched to the 5G subscription plan however the service has yet to enable the 5G option Network Mode so that my phone can connect to it. Phone does support 5G and tested it with another carrier which enabled the 5G option. Please help m...
I am having difficuly subscribing.. I have my payment made,...SIM number added, but need to port my number and cannot get to chat with an actual person ...only the chatbot. How do I get someone to help me?
How do I get out of the activation cycle. Every time I log in it asks me if I want to continue to activate or go to login.I am an account holder/have already activated and have logged in at this point. The cycle gives me 2 options 1. go through and ...
The shopping cart has a 1 in it and it would allow me to make a payment, but it did not. Note that my payment is due today but look at when my next one is...Nov 5? I know I have run into this before but if someone else looked at all the red and subs...
Logging in gets one to the standard page not showing you the detail of an account.I want to change the plan I have and it has me in this perpetual loop. This is a subpar experience. The logic is awful. Even when you sign in it still says sign in i...
I ported a number from koodo home phone (cellular system) to Public mobile on Sunday (yesterday)nothing happened so far, my public mobile phone went silence ,no data no dial tone to dial.my public mobile my account shows ported number correctly. any...
So I had to create a ticket with a CS agent to resolve a problem.I log in with my email address and password, then Public mobile sends a code to my phone by SMS, and I have to type in that code to complete the login process. Then I can create the tic...
I've only noticed this with Public Mobile provider: when I call my work, after 7 rings, the voice-mail is programmed to kick in and you can leave a message. However, when trying with a Samsung and Apple phone who's provider is PM (Public Mobile), it ...
Hi, I am having trouble making a payment to my plan. I cannot login to my account. I have reset my password, however I still cannot gain access. I have called *611 and have no idea what the account PIN is found... I simply wish to make a payment. P...
What on earth is happening? !y phone is now inaccessible via the phon number hen I dial in, and no one tells me this? This is unacceptable. Dangerous as well, should someone need to reach me un an emergency. What is the fix? How can this be mitigated...
I have one line with Koodo Pre-Paid that has been covered by Friend Referral credit for a few months however now all those Account Funds are used up and I don't have anyone coming to switch to Koodo since Public's Plans are way better and everyone co...
Hi,My husband and I both have a Motorola One 5G phones, and we both have the same plan (separate accounts) the unlimited Canada wide talk/text and 1 gig of data. Recently we moved to a neighbourhood where the Telus cell service is weak (we can get t...
Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...
I am trying to start a new subscription with an eSim. When I was trying to make a payment, the system didn't recognize my postal code in Manitoba and showed me the following error message. I double checked to make sure the province was set correctly....
I had a post regarding 'First Payment issue' it's completely dissapeared now. Where did it go?No explanation, and no traces when it was a legitimate issue..
I lost my SIM card while travelling abroad. I have a replacement SIM card. However, I can’t seems to activate my new SIM card . I don’t have Eversafe so it does not send my security code to my email address. What options do I have? I have talked...
Hi,i availed the 45 monthly 5g subscription few hours ago. I received the text from Rogers, replied YES to the porting, then PM sent me a message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorr...
Hey Public Mobile community! Appreciate any help you guys can offer on the following:- I was with freedom mobile until last month. I requested to transfer my number to public mobile.- However when public mobile sent me a confirmation text to my free...
Hello everyone, I am considering upgrading my current plan. I currently have a 3Gb plan at 3G every 30 days. My question is if switch to another plan at 4G or 5G, will I lose the monthly discount I have? I have been a member since 2019 and I have 4 ...
Last week I had trouble with one of my accounts so I had to contact the moderators. I had to make a new community nickname so after it got resolved I asked about getting my old nickname back. They switched it back but now when I see a post and clic...
