Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am trying to connect my old fido line with my public mobile line. The number is already showing on my public mobile account but fido is claiming that they sent in a request to authenticate which I did not get. I need another request for the line tr...
I had to purchase a SIM to have a temporary number assigned to it while signing up for a PM plan.now that I am done signing up, and using an eSIM (which is what my original intent was) could I re-use the physical SIM i had to buy ? I would like to re...
Hi there - I have notifications that I have voicemail messages (and have left myself one as a test) but my voicemail continues to say that I have no messages. Thanks for any help : )
I have 90 days subscription now $34.00 per month.If I don't change anything it will renew same plan automatically 90 days subscription 34.00 per month?
I’m thinking of changing my subscription plan. I currently have the $25 per month plan, and I have $10 in rewards savings per month. (Pre-Authorized Payments, Loyalty, and Refer-a-Friend) My question is, if I decide to switch from the $25 per month ...
About the $15 plan with 250mb data ----what will happen after the 250mb data get used up? will the data just gets cut off for the month? or people can still use data at a much slow speed (slow unlimited data)? Thanks
I tried to transfer service from Telus to Public Mobile and as a result my old phone I threw out the SIM and sent the phone back - I no longer have access to this. Public Mobile app says it would transfer my number and take 5 hours, 2 days later the ...
2 major problems 1- I bought a new iPhone and Esim won’t transfer over so I cannot use my new phone, I am on vacation in the US and it’s not working, even the Apple rep couldn’t get it to transfer. 2- my husband signed up to Public Mobile at the same...
My daughter is having an issue with her sim card, which she cannot receive the text/voice code, and she has no access to her email. Is there a way around accessing her account?She would like to update her email address as well.
Very frustrating day for me. I created my account, they took my payment, and then, when I follow the steps, no matter how I try, I get a message saying "invalid IMEI". I can't get back into my account until my phone is activated. I waited 30 minutes ...
From one day to the other my phone stop receiving calls, data and text and have the message "emergency calls only".I rebooted the phone and put the sim card in another phone as well, but still have the same issue.I bought a new sim card since I think...
Hi,The promotion $34 20GB 4G speed with 90 days subscription and $40 40GB 5G speed with 90 days subscription, are they permanent offer once subscripted or pricing is subject to change later on?
hey i started an online activation here, it took a payment, when i try to continue it says that i my email and passwords do not match which they do. if i go and try to activate on my PM app will it charge me again? if it does how do i get the 46$ ba...
I purchased a plan today and I am stuck in the middle of porting out my number now. Now, I want to cancel the service, and want to cancel the plan. The question is how can I request cancel and refund for the service?
I am transferring number by esim, and the number is half way works. It can call text, but it is not receiving any of text or call, and stuck that step of verification for full access accouount. And there is no option to verify with email.
I took my sim card out of my dying phone. I have a public mobile account and cell #. Put it in another phone that I had my previous provider unlock(it has bars of service) but I still have no network connection. Ideas?Denise
Hi,I am going away for 6 months and my plan was to discontinue my payments for 85 days, reactivate my account for 1 month and then discontinue again until I am home.Will I lose my monthly discounts if I do so?Thanks
HiHoping someone can help.Trying to get my dear old mum set up with a cheap mobile to text my sister while she is in hospital.Got her account set up and payment was taken and we entered the details of the PM sim I got for her.We got no further than t...
The store had given me a wrong voucher and I tried adding it. When I realized they hadn’t given me a voucher for public mobile they replaced it. When I tried to add the correct voucher, it won’t allow me to add it. How can I prove that it wasn’t frau...
