Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there community,I submitted a refund request and was told that it would be processed within 7-14 business days. The 14 business days have passed and I don't see anything to indicate that the request was processed.With the new login, I am unable to...
Hey, I bought myself an internet data add-on with my reward points. It shows up in my account but mobile data is still not working. The chat not says if I am in Canada (which I am) I need to be subscribed. What does that mean exactly. I have an accou...
Hello,I received a dual sim work phone. I want to convert my physical sim card with Public Mobile to an eSim so that I can have both my work line and personal line on the same device. Is it possible to purchase just an eSim from Public Mobile? Aft...
no contact number???
My phone number was stollen and the person is using it as their caller ID and now I’m getting random people calling me asking why I have called them when I haven’t! How do I contact public mobile and get this issue resolved!!
HeyI was advised I switched to the new point system, I didn't. I'm now losing my loyalty & pre-authorized payment rewards. That's $6 per month.Does anyone know how to correct Public Mobile error? Thx
My son lost his phone. I want to cancel his subscription or get a new SIM card. But here is the trouble:1) when I log in, I only see my daughter's phone number (I have a phone number for each of them through Public Mobile)2) I don't understand the bi...
HeyI've been with Public Mobile for over 3 years. Under the new setup, will I lose my loyalty and pre-authorized rewards each month?
Hello,I have order SIM Card online on April 28, 2023 (order number 341959), but have not received it yet.I have open a ticket to follow up but no response yet.Please follow up and reply to me asap.Thank you ,AndyMay 30, 2023
My wife and I will be travelling in Europe in June. I’m wondering if for emergency use, the Public Mobile service will work in Europe? Just in case we get separated. From what I’ve read, it seems it doesn’t work in Europe.thanksBrent
I left my SIM card in a device in another country, I can't log in into my account to submit a ticket for assistance. Why is it soooooo hard to contact someone in this company? I order a new SIM card that should be here today or tomorrow and I don't k...
@CS_Agenthow do I switch from an ESIM to a SIM card? Please note I already have the SIM card.
Hello I got an Account under ali_n72@yahoo.com which I got the plan for my sister. Now she is gone to overseas and I need to cancel that plan. When I want to login to unsubscribe and cancel, it sends a code to the public mobile number that is on the ...
Hmmm? My account is attached to someone else's rewards!? When I am in my account and click rewards, it opens another window and says "Hello, (blah, blah, not me!)" the name is not mine! Help! How do I know these are my points or this other persons? ...
Hi @CS_Agent,When I dial the number to TMC +1(866)247-4999, I get a 5B1 error. If I use my landline (telus line) or use my VoIP number, they both work fine.TMC's agents also cannot reach out to my public mobile phone number but can call our landline....
signed up lost SIM card cause number Port took 4 days .
If I am changing my plan to a new one on my renewal date, and if that plan is not available anymore on that date. Will I still be able to get it on the renewal date?
Since Mar-24-2023, I no longer receive any SMS message form Public Mobile after my monthly autopayment. Due to system update?
@CS_AgentDespite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I rece...
Here is the problem, I purchased two sim cards for me and the wife, I went to the public mobile site, opened two accounts, one for her and one for me. I followed all instructions, and when asked, inserted the new public mobile sim cards into the phon...
Edit: Got it! Thank you everyone for responding so quickly! ☺️What happened to the $15 plan with 100 minutes and 250mb data? I don't see it on the main page anymore? I started the process of activating a while back but stopped at this page. Is it the...
I have been trying for about 4 days to subscribe to a plan and then port my number from Koodo to PM. This has been unsuccessful so far. Can you assist with the process please?
Hi there,This month I did not renew my plan (I always pay online manually) because I moved overseas and I was going to cancel my phone number etc. But, when I logged in to my account I realized that a payment is already went through from the my card ...
Hlo,I used my voucher to activate my phone service on my mobile number enter the pin after calling *611 but it said we can't proceed your request please contact the selfservice.publicmobile.ca in community services please help if anyone know and emai...
Serious issues trying to use my old log on credentials with the community.How do i get billing on the phone?
@CS_Agent I got charged twice for May. Both on my credit card and bank card. Please help to resolve.
I hate the new interface. I couldn't log in to add funds to my account. I keep having to enter in the security code even though I already check marked that it was a trusted device. I eventually ended up having to call 611. Second , I had a hell o...
can’t login
