Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.
Hi, I was charged for the wrong plan and need to talk to a person to have it changed to our usual plan. Awful that public would charge double the plan. It has always been $15/month and they charged $45! Why is it so hard to talk to a person? What...
I don't remember the email address associated with my acct. Need to update my payment so I don't even have service right now...having to use my home wifi...unable to connect with an actual person
Hi there, xxxxxxxxx here. I purchased $200 worth of PM vouchers tonight, and I need someone to enter them into my account and restore my service. The numbers are: $20 $45 $45 $45 $45[Voucher numbers were removed by popping for security reason a...
I was told by an agent that if you buy the SIM card to get the promo deal and the SIM card arrives after the promo deal ends, that I would still receive the promo deal?I can't find it now, but I thought I read in fine print during a deep dive of the ...
In this day and age of phishing scams you think a company wouldn't be sending you third party links that look like phishing scams. I'm guessing they get paid a few pennies when someone clicks on these? I've already verified myself with PIN why would...
I have just switched my cellphone provider to Public Mobile because I saw that Public Mobile gave 15% points for every dollar spent. However, after I paid my first bill, I noticed that there were 5% points for every dollar I paid. I was not sure if t...
Hello, my plan says my data speed is 4g (100mb/s) but when I do a speed test it shows 3 mb/s in fair reception. CURRENT PLAN$4015 GBdata at 4G Speed• 30-day plan• Unlimited Canada-wide Talk• Unlimited International Text
Need PUK number
I have founds of account but since 6 days ago it can't reactivate service and it says I need to pay but I got success even invoice of pay but it keeps not working I am desesperate
Early this morning before posting a question, my account information seemed to be blocked or could not be accessed for some reason. No reason for it was provided. This is my first month of service with this account and it was paid in advance, so the...
I will be travelling to New Zealand and Japan, I will leave my Public mobile sim card in my phone and I will be purchasing an additional data only e-sims for each country. My phone supports e-sims.I want to be able to make voice calls and keep my pu...
I'm not receiving my pre-authorizing and loyalty points.
Jan 1 2023 charged $2.50 on my credit card. What is this for?
didn't receive my phone i ordered dec 19th charged my master card $44.85....is there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.
Signed up for the 15gb @ 4g speed a few months ago, charging me $40 a month minus discounts. It has switched me back to 10.5 GB @ 3g speed for $50 a month. I have speed tested my connection and it's definitely throttled to 3g. I checked my credit ...
Just noticed that I’m getting a monthly credit if $15 and $10 monthly so not paying a monthly fee. I did qualify for a $25 credit when joining but I think they are giving it to me monthly. Can you investigate and get back to me with your findings.
To whom it may concern My old phone xxxxxxxxxxxxxxxx was ported from my old chart Few dats later you guys changed my phone number without my approval The only problem i think was the account with chart with my old no xxxxxxxxxxx was in my wife's name...
Hi, I've been with public mobile for a while and am happy with the service so far. I referred both my parents with my referral code, but I'm not receiving any points for this. They have had active plans for months. Any help would be greatly appreciat...
I did not receive a text for the More is Merrier holiday rewards. How do I get the rewards?
Phone is saying SIM card is invalid
I am on a $15.00 plan and I have had a 2$ for Loyalty reward and a 2$ for Autopay reward without suspension. However, the rewards were not applied to the bill of Dec 25, 2022. I do not understand why there was a such change. Please help me to explain...
trying to change my payment but can't sign in to this account but was able to for the other 3 Edit by Dunkman: removed personal information
last month, i set my plan to change to the $40 15gb and had been on the $50 10gb plan. it didn't change and i have paid a more expensive bill because of it. what is the issue???? now i have to wait until next month AGAIN because i don't want to pay t...
Have reset my password multiple time still can’t login to my account. How can I get access? Need to close this account, but want to port my number to new carrier.
I'm transferring from fido, but talk doesn't work. I met this message when I want to make a call:Mobile network not available. I recieved the message for transfering 3 days ago from fido and I answered YES I want to transfer. But now I have a problem...
2022 already passed, I have not received my holiday bonus, I really want to know why? That really not good, and really make me sad!
I live in asia for 6 months a year so I suspended my service with lost/stolen when I left Canada October 2nd.My plans renewed around the 18th of the month and I was planning to reactivate on January 17th I just renewed January 1 2023 so my renewals w...
HI all, need help. I'm new to Public Mobile, bought a new SIM at the Telus store, registered and bought a $30 plan to start with. I have an A13 5G new phone, I set it up APN as suggested. But UNABLE to connect to the Public Mobile Network. Scanned ne...
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