Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account activation timed out.

Hey folks, wasn't sure how to add to my own post. Anyway, me again. I was part way through creating a new account and made it as far as the Referral/ promo code section when the session timed out. Now any attempt to login PM says previously created ...

US Roaming add-on

Hi, I've just purchased the US Roaming add-on (talk/text 15 days, no data). I'm wondering if I have to change anything on the phone to allow roaming calls? Also, are MMS texts included, or do they need data?

How to get access to account to cancel subscription if stuck on "let complete your activation"

Hi, I have had a public mobile sim for years. Now I want to switch to a different carrier, I want to log in to my account to cancel the plan. The problem is I can't get access to my account because when I log in, it gets stuck on "let complete your a...

Resolved! New subscription - how to select the 90 days plan

Hey everyone,I'm helping a friend signup for a 90 days $34 - 20 GB 90 days plan.When selecting the option it says $39 - 20 GB and then asks me to put in the simcard to link.Has anyone recently signup on new account and know how I can select the 34$ p...

EverSafe ID Issue

Good day, I ported back to Public Mobile from Virgin this morning. Service seems to be working fine so far. Only issue is I can't confirm for Full Access for EverSafe due to the SMS code not coming through. I've tried the app, tried on desktop. The ...

5G Speed

Hi,I switch from 3G to 5G but my speed still slow, do I need to change my SIM Card too? any idea please !

Resolved! secondary number

Can I import a phone number from another carrier to public on an esim

Resolved! I need my account cancelled

Hello, I had 2 accounts with public mobile for a while. First for my wife and second for my daughter.I was setting up an account for my son and made the mistake based on the suggestion to agree to e-sim instead of physical sim. It did not work and ...

Receiving calls

Hi,I have an iPhone 11 pro and I can call people, but can’t receive calls from others. It tells them that the number can’t be reached. I restarted my phone and calls still dont come through

Number not assigned @CS_Agent

@CS_Agent When someone tries calling my number, it says my number is not assigned. This issue started occuring today. It happened back in June and someone was able to help me with it. I was also unable to receive texts at that time. They said my pre...

CA AGENT

how long does it take to get a response from customer service im trying to access my account information but i cant because my number is linked to another email and i dont have access to that email. ive sent an email 3 days ago and still havent heard...

Problems making a payment

Hello:I received a message from PM TODAY saying my payment did not go thru and they suspended the account. There is nothing wrong with my CC and still they won't put it thru. I am trying and trying to pay but the site is so slow and I can't get the p...

Resolved! 90 Day Subscription Rewards Question

Hi all, I’ve been a public mobile user for just over 3 years now and use autopay on my current monthly plan. I currently have a $40/month plan and after my rewards (totaling $5 off/month) taken off I pay $35/month before taxes. I’m interested in the ...

Where do I find my receipt?

Where do I find my receipt to print off?

Resolved! 90 day subscriptions.

Hello all.I am assuming if I switch my 30 day subscription to a 90 day subscription that my legacy discounts will be tripled on 90 day subscription? Thx

US roaming issues

Hii purchased 15 days US roaming packages it was all good but issue started when I repurchased only data for US. I can call and text msg but I can’t use any data.kindly pls help or how to get refund thank you

Resolved! eSIM

What’s better, physical SIM card or eSIM?

@CS_Agent

I've been trying to update the payment method for my son's account. His phone plan was canceled without warning when my credit card expired. We can't sign in because he's been locked out for weeks. I had to create a completely new account just to sig...

Resolved! Re: Change plans

I used up all my data on my existing plan and still have 2 more months till renewal…. If I switch, what will happen?

How to keep phone number

Hi, i am going back to motherland, and will be come back after 6 months. How could i keep this phone number and plan? Thanks.

Change plans

No service

I am trying to transfer my service from Bell to Public.Currently I lost connection with Bell, but have no service from Public.I had no message re installing new SIM card.

Switching plan during current plan

I selected and processed payment for a 30 day plan but want to use the 90 day plan to save $. Can I switch and get refunded the original payment? Don’t want to be double charged by subscribing again for the same billing period.

Why can't I upgrade my subscription?

Resolved! Transfer existing number when activating or do it later

HI Everyone:Just decided to go with Public Mobile and were wondering if I should transfer my existing Rogers number when doing the activation or wait until a couple of days. I will be using the esim option as I have a new Pixel 6a phone. Some have sa...

New plan not charged

I received a text message from public mobile offering me a new plan to which I replied yes, and their response was it would start September 5th. Yesterday I received notification from my bank that the regular (old plan) price was charged to my accoun...

Can a cellphone plan be split between 2 cellphones

Resolved! Mobile Hotspot.

I've noticed something odd since switching to Public Mobile, as I was priory with Bell and this feature always worked with Bell before but now never with Public Mobile. I have the 40GB • $50 Canada-US Plan which still has 33.8GB left and everytime I ...

Reinitate my transfer

Hi, I got a weird issue and any help is appreciated. I transferred my Bell account to public mobile with the same phone number, and I'm using Android phone. After my eSim was installed, there's a restarting dialog popping up. And I restart my system ...

Voicemail notifications not working iPhone 12 pro

Ported I’m from Koodo iPhone 12 Pro latest software and is.not getting any voicemail notifications. have reset network, reset iPhone and reloaded.verified notifications enables, and have tried a new eSIM ($5)Hold 1 in voicemail and listen and erase ...

Community

Forum Posts