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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't get through to Customer Service to submit a ticket. Keep getting network error message.

I have tried numerous times but keep getting an error message. Cleared browsing history. Nothing works. Could soneone pkease connect me to an agent? No other way I can go.Thanks! PAULRANG18

Support Agent suggested getting Community referral

fire a message if interested

Porting number to Public Mobile

I just switched to Public from Shaw mobile, I’m trying to keep my same number but they are having issues get it from Shaw. Has anyone else had an issue porting their number from another carrier? Is it all up to public mobile to do or does my old carr...

Transferred phone number

I signed up my son for public mobile and transferred his number over. And then when I was asked to confirm for full address and a code will be sent to the number. The code was sent to another number I've never seen. And when calling, and was asked to...

Resolved! How can I pause an account without access to phone?

My son is on an international exchange. I can' log into his account to pause it for 90 days because it requires a code sent to his phone. But he can't receive messages on the number attached to his SIM card because he's in Switzerland. Please help!!

Unable to "confirm for full access"

I am leaving the country for an extended period of time and I need to disable auto pay however I cannot confirm my account because the OTP code never arrives.

Locked out of account

I have been locked out of the account since aug3. Have reset password a number of times. No access

lost sim card

i lost my sim card. i bought a blank public mobile one how do i activate? can someone help

'keep alive' plan?

Is there, or will there ever be, a 'keep alive' plan? I am an expat from Canada and even at the lowest subscription price, it adds up pretty fast over the years for something I basically get no value from fromHowever, I would like to preserve my numb...

Account suspended

My account got suspended the day after payment was due. No warning text or anything to let me know my account wasn't active. There was a problem with my card, I could have and did solve the card problem in 5 minutes but I still lost a customer who c...

Resolved! Block usage

My son had 3GB, was always going over - I changed provider, Upgraded him to 20GB on his phone and now he is always on his phone. On other plans i was able to block his usage, is there a way to do this on Public mobile ? Total, per week, per day et...

Resolved! Can I pickup my sim card in local store after two weeks waiting for delivery

I placed my order two weeks ago, but still haven't received my order yet. Can I go to local store to pickup my order instead of waiting? Thanks!

I have noticed that as PM E-Sims not as robust, and with Plans Changing and Add-On Data gripes.....

Would it be more prudent for PM to perhaps put the E-Sims and 5G LTE Advanced speeds Plans on Hold and focus on the 4G LTE Advanced stuff, Rolling the VoLTE, All Call-Forwarding options, getting the Add-Ons Data Timed usage to something that PPL migh...

Cancel/Port Out

Trying to leave Public Mobile. I’ve used the chats to help me and all of them say I will receive an SMS. Nothing yet and I’ve tried this quite a few times. How can I leave?

I can't sign in and compete my subscription

Hi, I am a new public mobile user. I bought the sim card and tried to transfer my old number. I went through the process and made the payment then I am not able to sign in any more. Please help. Thanks

Reward

I thought I was buying extra data but it is only for the us And I exchange for regular data

Stolen phone, what do I do

My phone was stolen what do I do to stop use of my number

Can I have two public mobile accounts?

Resolved! If I change email address in current account, will I be able to use the freed email for new account?

Hi, I want to start a new Public Mobile subscription with the email address I currently use for another account with Public Mobile. If I change the email address for the first account, will I be able to use the freed email account to start a new subs...

Call forward conditional/variable - can't get to work

I've tried getting call forwarding conditional (and other forms of call-forwarding other than straight-up call-forwarding) with these instructions:https://publicmobile.ca/en/on/get-help/articles/call-forwarding?&&&&gad=1&gclid=CjwKCAjw8symBhAqEiwAaTA...

Billing overcharge

How many times have you overcharged me for 40 plan with rewards?$50 is overcharge . Fix this or I am gone

lost/stolen phone

My mother-in-law's phone was probably stolen. We tried to go into her account to report it stolen, but it sends a code to her phone..... which she doesn't have. How can we sign into the account?

Resolved! Charge

I was charged $5.65 the other day and I cannot figure out why. I've checked my account and I did not add an add-on. Please help.Thanks.

Merging Calls

Not sure if this is an issue with PublicMobile or me so I decided to ask.I have an Iphone 7+. When I try to merge a call, I can't hear the person I called first anymore. The first person can still hear me, though.I have the US-Canada plan. I'm merg...

Resolved! Oneplus Nord N20 SE compatability

Does anyone know if this will work with public mobile? Thanks

Resolved! Locked out

My husband is.locked.put of his account. I was originally set up in his father's name, his.father has since left public, but my husband's account is still active. He needs to get in and change the credit card information, but he cannot access his pro...

Resolved! Multiple add-on charges

My daughter who is using this phone received multiple text messages on Sunday about 3gb data add-ons to which she replied STOP. We nevertheless were charged 30$ +tx three times. This data is largely unused and I would like these charges reversed

Call forwarding while overseas

Question on call forwarding. If I go to the UK and forward my PM calls to a different Canadian number/app does my PM sim need to remain in Canada in a phone that's turned on?

Resolved! Can’t activate my e sim

I tried to activate my e sim porting it from freedom and got a message saying unable to activate e sim. Please help

Resolved! Looking for easy instructions to transition "My Account" from old log in to current log in

Hello, is there a simple (step by step) guide to transition "My Account" from the old login (pre-Eversafe) to the current log in system without contacting CSA or PM support?I need to update my payment info. So do I start by log in or sign in?I don't...

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