Community

Resolved! Payments

Hello there, This evening I went into my account to purchase an add-on for what was supposed to be 1GB data for $15.  (My auto pay is set up for Nov 4 so I wasn't worried about anything else).  My account is sitting with a balance of $120 with two ad...

Resolved! how do I block a spam text message number

I RECEIVED A SCAM TEXT MESSAGE THAT RESULTED IN LOST MONEY.  HOW DO I BLOCK AND REPORT THAT NUMBER?

Resolved! phone suspended, i set up autopay, apparently it didn't work, need an agent. No luck getting one

Resolved! Delete payment and receive refund

Hello I want to know how to cancel my payment for Nov 3 and receive my refund.I have to leave the country so I want to cancel my plan and payment for the November month before November 3 because my plan is due this Nov 3. Please let me know ASAP.

Resolved! Password reset email never comes

hi I am Trying to pay my bill but seems I can't remember my password so I click on password reset and I never receive the email. I've tried several times. I've checked my spam folder as well and nothing. This issue and the fact it took over 2 weeks f...

Resolved! Trying to transfer out. Request sent 4 hours ago...

Hello, I'm transferring my phone # to another provider. I started this process ~ 4 hours ago and have yet to receive any notification from PM so I can end service here and transfer out. I'm told switching from any other provider takes minutes....I sh...

Resolved! Cannot send or receive phone calls

I transferred my number from eastlink yesterday and I cannot send or Phone calls 

Resolved! Add-on Missing?

Hi, on my "plan and add-on" page, it shows the following:I am not sure if it indicates I already had 1GB add-on or my add-on purchase didn't complete and is waiting for funds? I remembered I bought 1GB add-on, but I never used it and now all my date ...

Resolved! Lost my Phone. Want to keep existing service on New Phone

Want to keep exiting service on new phone, due to other phone being stolen, what are the steps to activating new phone.

Resolved! How do I return a phone that arrived, and does not work?

Resolved! Plans

I chose a plan for this momth but now I realize that my previous plan just charged for me now? How can I fix it?

Resolved! How to get list of number I have called since july?

I have tried using view history usage but it just shows me since october something, not much info available. Any idea? I wish to filter just 2 phone numbers. Help please!

Resolved! Need QR Code / Some Code for eSim

I am trying to add my PM phone number as the eSim to a work Telus phone I got today.  Says I need a QR code or code that I received from PM.  Anyone run across this yet? 

Resolved! Referred a friend, no reward

Referred a friend Oct 5th 2021, he hasn't recieved his $10 and I haven't seen my $1  credit either. Put in my referral  number at time of activating his account. Where do I turn to get this resolved?

Resolved! Customer Support Response times: Today only

Can anyone tell me the response time for the CSA's today? I need to know if I have the no reply glitch again. I have an urgent issue. thx

Resolved! Data usage

I’m not sure when my data resets itself?My paying date is the 5th of the month.Does that mean my data resets for the 6th of the month?

Resolved! To pay for additional number

Hello, I would like to pay for my daughter's plan(due credit card was charged) but I can not find her account. 

Resolved! Phone saying ran out of minutes but...

Every time I try to make a call my phone says I have used up all my minutes. When I went into self serve to check how many I have used I have only gone through 10 minutes out of my total 100 minute limit, I don't make calls very often. This is the se...

Resolved! Data not working

Hello, I have 2 GB data, but it stopped working for a few days.