Community

Network issues - others having issue?

I live in port elgin Ontario and was able to receive calls and texts this morning. All of a sudden no longer able to this afternoon. Not isolated to my phone only but my partners as well.Getting the error "Not registered on network" when trying to di...

Esim manager

In order to use Esim I need to have Esim manager option on my galaxy Samsung s9 phone but I don't find it under settings >connection . Could you please help? Many thanks Champa  

Can’t call out or get calls

My bill was unpaid due to stolen credit card, have new card and believe I have pie my bill but phone not working, no out or in calls

Advice on how to get US roaming package working for phone calls?

Hi, I purchased a US data roaming package for a trip to the US. I'm currently in San Francisco. Text and data are working, but I can't make any phone calls. Is there anything I can do to make it possible to use my phone while I'm in the US? I'm only ...

No service

Since this afternoon I was not able to call/text, it shows bars but no LTE/internet, Search Networks show only ROGERS networks.  Is the tower down?!  Is there a way to find out?  Thanks!

Does voicemail call count as usage?

Why my outgoing call to 1 (647) 580-4001 also count as usage?

Number transfer from public mobile to rogers issues

I signed up with a rogers account last week and requested my number to be transferred from my public mobile account. The request was sent and I replied YES to the text sent by public mobile to confirm the transfer. This was on Friday last week.The tr...

Why can i not connect to the network when my subscripton renews on the 28th?

Phone number transfer

Hi, i switched from virgin to public mobile. I did what was required to keep my Phone number. They said it would take a few hours and gave me a temporary Phone number. However this temporary Phone number apparently became the real one and my old numb...

I can’t switch Esim with phones @CS_Agent

we are trying to switch the phone to another phone and it’s not working we need help please@CS_Agent

Pre-authorized payment discount

new customer heremy friend sent me a screenshot of his payment summary and he gets a $2 discount for pre-authorized payments. i don't see that on mine, anyone know how i get that set up?

No service iPhone 12

Hello, I have an iPhone 12 and I recently went to the US. While I was there I got an AT&T E-sim for data. Note that my public mobile sim is physical. Once I started using AT&T the service is terrible, I thought AT&T network is just bad but I was wron...

Billing issue

@CS_Agent Hello, I have a billing error from July 2023, can someone please contact me

I purchased an esim but my phone is not compatible so I need a refund

Please I purchased an esim recently but my phone is not compatible, please can I get an assistant on how to get a refund of the money I paid please

my phone doesnt support 5g

I activated this new subscription for $45  30gb 5g speed but unfortunately, my phone only supports 4g I was wondering if I could change my subscription instead of wasting $45 for this month?  please let me know if there is any way out

old SIM not valid can i still get my old phone number back?

I went traveling for 6 months and thought i had subscribed to a basic plan that would let me keep my number, but It didn't go through and now my old SIM is not recognized as valid. I need that number for a number of secondary ID verification . How co...

Esim didn't work

Hi there good evening can I get help because I activated an line but something went wrong I chose to go with esim but the phone didn't accept it and now I trying to get in to the account is sending the 6 code to the number that I don't have access pl...

Purchase Another Plan

Hi PeopleIf the change my monthly plan from $33 to an another plan can i repurchase the $33 cellphone plan again?Thank