Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello , My account is on hold since October 13th due to payment can I make my payment on October 20th is not going to get suspended?
How do I get my voice mail to come on after 4 rings instead of 10?
I have been locked out of my account for over a week and trying to login just tells me to wait until its unlocked but its been a week. i have tried 'customer service' and it does not help as always requires a login which i cannot do. i am only able t...
The $50 • 40GB Canada-US Plan shows that it's available for every single Province when viewing the primary Public Mobile Website, however when Activating it is not to be seen in the 'Shop Subscription Plan' Section of the Mobile App or Activation Por...
Hello, I'm trying to sign up and am having issues.On the Public Mobile website, I have chosen Alberta as my location and selected the $50/month Canada-US 40GB plan. When I try to pay for the plan, it says the postal code doesn't work for this plan. I...
Hi.I have registered on the website, but unable to login.I get "LET’S COMPLETE YOUR ACTIVATION" screen.When I click on "Resume Activation", it redirects me to a Login screen.I enter my email and password, click Submit and get "Unknown request failure...
Hola!My girlfriends phone is from Mexico and uses a Mexican phone number. She is currently staying in Canada. She is paying too much a month for her phone right now. Her phone is unlocked. Will a PM SIM card work with her phone and will she be able t...
I changed my subscription part way through the month and wasn’t pro rated. The account ate an extra 50$. The only reason I switched was to get the 5$ a month off on a 3 month subscription. I did’t know that switching would cause me to loose the entir...
Would like to ask for more long distance minutes, to France, since I can not call my son during a crisis with any other method. No long distance calling cards etc, are available to me.Sincerely,
I am trying to activate my SIM. But the website is sending the activation code to the wrong phone and i dont know the phone number they are sending the code to
Before I activated my account I have been charged once and during activation I was charged twice. Need some help please.
Hi! Ok, so, I switched plans to the Canada-US plan on Sept 26th, used it in Maine the next day, everything worked fine (internet and text, I didn't make/receive any calls). The following week, I have no internet, text or phone call abilities. Nothing...
I have signed up for a plan with Public, payment has been taken. Got the SIM card on Friday. Started process on Saturday. An error happened when it seemed like I was nearly done the transferring process. I cant log in. Every attempt leads to get new ...
Since entering the USA I can not receive or make phone calls. Drops calls and when people call in it goes directly to voice-mail. I bought the usa talk and text plan and it shows up in my account.
can a csm contact me about transfer prepaid number to public mobilelike to keep existing koodo numberalready registered sim with PM, we have the old Koodo sim number, koodo account number and the new PM sim number Glenn
i have tried to activate my subscription and something did not go right? i cant seem to get past this ?it goes to the log in page, i get my email and password, and then the page goes blank?
How do I change esim from one phone to another? I am not able to send message to customer service. @CS_Agent
Please help with my daughter's issue where she created a new public mobile account with a sim card, and we run into problem with looping resume activation, it just keep going to a login pageshe was unable to create a community account to seek assista...
Hi, this month a subscription for 20GB data appeared in my account. I am not aware of this. Can you please check what happened? I do not need this add-on/subscription. How can I cancel this as my credit card was charged today(this is how I found out ...
Hello,My name is James Thorpe. I have service with you, my subscription is the $25.00. I have made a monthly payment to active my service. It was working good yesterday, but today I went to make a call or text to someone. The call would say I have no...
How long is a normal response time anyways when private messaging customer service? I’ve waited 18 hrs and submitted two tickets without a response. I just switched to public mobile and have had issues with my SIM card trying to activate and keep ge...
I think somehow I made a mistake. I purchased a 90 day plan because I expect to stay on public mobile. However, I thought I purchased a Canada US plan. Since I can’t make US calls I’m guessing I made a mistake. Is there a 90 day US/CAN and how do...
I ported my number from lucky mobile however the port did.not go.through completely. Said I put in the wrong imed number or something to that regards.so now I have lucky and public mobile with the same number as it shows on my phone. Please help
hi,I got new subscription and added the number to be transferred but still service is not working and phone is not transferred yet.@CS_Agent
I need my puk code I didn’t know what I was doing and now I can’t access my number that was made with this phone shortly after I got it
My old debit card that was attached to my account expired, so I need to add my new card. Problem is every time I try it gives me the error below. It's been almost a week now and I've tried clearing my cookies and just about everything I can think of....
I'm trying to buy some roaming minutes and data as we're leaving the country on Monday morning but the site keeps saying it can't process our transaction right now, please try again later. I've tried it in incognito mode. Same result. Any ideas?Also ...
It seems the questions and answers I need are outdated. What I’d like to know is, once I refer a friend, they put in my code, will I receive a notice that my referral went thru?
So I purchased a SIM card and a $40 plan. It took a week for the card to arrive, and I've been chatting with an agent because I wanted to make good use of the monthly plan but now it's mid-month and I am going away very soon. They won't offer me a re...
