account deactivated and won't accept payment

[rpretty]

@CS_Agent My bank changed my credit card number and public mobile suspended my account. I am unable to edit the credit card details on the payments/plans and adds ons section. *611 will not accept the new credit card. I went and bought a voucher and when I submitted it, it said "no vouched has been added to this account" but if I try to submit again it tells me the voucher has already been activated, without any money showing in my account. I desperately need my phone reactivated. When I try to log a ticket via customer service/chat bot I get a 404 error. Please help

[maximum_gato]

@rpretty 

Try clearing your browser cache to see if your account is updated. How much is your plan? How much was your voucher? Try using "pay now" to reactivate your account if the voucher amount equals or exceeds your plan amount.

Edit:

Customer support can be contacted via private message...

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Edit:

Whoops....this link is better....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit:

And I see @kb_mv already supplied it!

[kb_mv]

@rpretty To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.