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Payment vouchers

Eagle23
Great Neighbour / Super Voisin

I have put two payment vouchers codes on my account each was $25. Now it won’t let me use those available funds to pay my bill. So what do I do now?

3 REPLIES 3

drsihaa
Good Citizen / Bon Citoyen

Could you clarify how 'it won't let you use available funds'?

When you got the voucher, go to payment - redeem payment voucher, type in the voucher PIN. Then it becomes your account balance, which will be applied to your next bill ('deducted from available funds‘). The 'Estimated Amount Due' should be less than your plan cost for the coming billing cycle.Screenshot_1.jpg

hTideGnow
Mayor / Maire

hi @Eagle23 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

alegator_23
Great Citizen / Super Citoyen

Hi,

You can open a ticket with Custom Service (private message) at:

 
Hope it helps,
Best 
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