01-02-2025 08:10 PM
I have put two payment vouchers codes on my account each was $25. Now it won’t let me use those available funds to pay my bill. So what do I do now?
01-02-2025 11:04 PM
Could you clarify how 'it won't let you use available funds'?
When you got the voucher, go to payment - redeem payment voucher, type in the voucher PIN. Then it becomes your account balance, which will be applied to your next bill ('deducted from available funds‘). The 'Estimated Amount Due' should be less than your plan cost for the coming billing cycle.
01-02-2025 08:17 PM
hi @Eagle23
maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-02-2025 08:13 PM
Hi,
You can open a ticket with Custom Service (private message) at: