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Forum Posts

Resolved! Funds

How do I add funds to my account so I can buy addon?

AaronG23 by Great Neighbour / Super Voisin
  • 436 Views
  • 3 replies
  • 1 Bravos

set up email

I reset my phone and cannot set up my email account into my phone. Error message"Set up could not finish- Authentication failed" keeps coming. I CANNOT set up my email account into my phone since I reset my phone accidentally today.

peterlee911 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

Province-Wide Calling

So I live in Ontario and I may change to a Province-Wide plan in the future, considering I have only left Ontario once in my lifetime and visited Montreal. But I will not right now because the canada-wide plans are the same price so the province-wide...

Asher2 by Model Citizen / Citoyen Modèle
  • 484 Views
  • 12 replies
  • 0 Bravos

Resolved! Lost data

Hi my account had a holiday giveaway of Data from December. 1GB. I don't remember seeing any time restrictions on the giveaway. So I'm not sure why it's been taken off my account.

Resolved! New Member - Data?

Hi there, I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here? Thanks.

missabigail13 by Great Neighbour / Super Voisin
  • 535 Views
  • 4 replies
  • 0 Bravos

call failed

I can not call in province. They say it need long distance add-on.

zhaopeng by Great Neighbour / Super Voisin
  • 463 Views
  • 3 replies
  • 0 Bravos

Canada-Wide minute add-on cost increase soon?

Will public mobile increase / mix up the cost of add-on minutes? If they followed the direction of these new plans, I suspect..... 500 min Canada-Wide Long Distance - $5.00500 min Province-Wide minutes - $5.00500 min Canada-Wide minutes - $8.00 or ma...

RobertQc by Mayor / Maire
  • 649 Views
  • 2 replies
  • 3 Bravos

urgent! no service; calls dropping; cannot send/receive calls

i have no service for talk. text only right now. calls been dropping in the middle of the conversation.i changed all passwords & security question as some1 could be trying to "port" or hack accounts. turned off autopay as i am changing plan to 50/mon...

jesse2 by Great Citizen / Super Citoyen
  • 372 Views
  • 22 replies
  • 0 Bravos

Resolved! Newbie Billing Question

First timer question. Here's what I'm seeing via Billing: Available Funds = $50, Payment Due - Feb. 20, Payment for Next Cycle - $50, Amount Owing = $0 . Am I manually paying for service in the next 4 days or less (I'm not set up for auto)? Not quite...

Carole5 by Good Citizen / Bon Citoyen
  • 645 Views
  • 17 replies
  • 2 Bravos

My phone has no service

My account is fully paid. Next Payment due is Feb 28, 2021. This morning my phone had no service. I turned off the phone and re-started, but did not help at all.

christinatan by Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

Switching to another phone

Hello, I am switching to another phone. Specifically, I am switching from an LG Pheonix 4 to an LG G5. I moved the SIM card over, but I cannot send or receive texts or calls, and I have no data. Do I need to call the provider that the G5 was original...

blakephilp by Good Citizen / Bon Citoyen
  • 678 Views
  • 19 replies
  • 0 Bravos

Resolved! contact moderator

I am trying to contact a Moderator to port my phone number from Telus, but links just take me in circles

BayTracadie by Good Citizen / Bon Citoyen
  • 486 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Email

Is there any way to change the email address linked to my phone plan?

mj_t03 by Great Neighbour / Super Voisin
  • 895 Views
  • 2 replies
  • 0 Bravos

Please add Bermuda to the list of countries

My husband is from Bermuda and half his family are still there. Lucky Mobile and others include Bermuda in the international list, so why doesn't Public Mobile? Please add this... we already have the international booster added but then noticed Bermu...

Sophia by Great Citizen / Super Citoyen
  • 553 Views
  • 10 replies
  • 2 Bravos

Resolved! 3G old phone

As I know "PM uses Telus and Bell towers which are 4G but speeds are throttled to 3G". I have an old cell phone Moto G XT1032 (3G), would this phone has problem when I using Public Mobile network in some area ? I do not mind the speed. Should I upgra...

sugarorange5 by Great Neighbour / Super Voisin
  • 576 Views
  • 4 replies
  • 0 Bravos

Resolved! My Auto Deposit did not go through!!!

Hello,Today I was on the road on the way to work in a snow storm and needed to call my boyfriend for help and I go to call and it says I need to pay my bill?So I was pretty much stuck with not being able to contact anyone. Now that I am here, I check...

Resolved! SPAM - Stop it.

Just want to put it out there if you are spamming people, please stop. I have received two SPAM emails soliciting services outside of Public Mobile. The emails had absolutely no benefit to me and sounded kinda scammy. This forum is here to help other...

Naepalm by Mayor / Maire
  • 578 Views
  • 4 replies
  • 0 Bravos

Shame on Public Mobile

It's one thing to raise plan prices. It's another thing entirely to raise plan prices and at the same time advertise a "Sale" at the old price! Seriously? Your marketing department needs a shake up.

kb_mv by Mayor / Maire
  • 1486 Views
  • 23 replies
  • 13 Bravos

not receiving texts

Hello @PM, I am not receiving texts and would like to know what I can do. I see that some other users have replaced new SIMS and that seems to have helped. Please let me know, Thanks,

Rushan79 by Good Citizen / Bon Citoyen
  • 363 Views
  • 6 replies
  • 0 Bravos

New Feb 16, 2021 Plans (with Province-wide minutes)

These are the new plan options showing via self serve as of midnight eastern time: (I've greyed out the Canada-Wide ones that will likely be disappearing soon, for comparison) $15 for 100 Province-wide minutesSave $2 and get a 250MB data bonus each m...

Nezgar by Mayor / Maire
  • 1005 Views
  • 65 replies
  • 13 Bravos