No service after activating SIM yesterday

[UselessMobile]

I am a new subscriber. I activated the Public Mobile SIM yesterday. My account is properly activated. Rogers asked for my permission instantly, which I provided instantly. However, Public Mobile is not working. There is no signal.

[UselessMobile]

Thank you! I tried everything you have mentioned but there is no hope.Terrible service!

[softech]

@UselessMobile it is just an sim provisioning issue.  have you open ticket with PM support?  It is an easy fix. Please open ticket with them if you have not done so

[UselessMobile]

Thank you! I tried everything you have mentioned! No service!

[UselessMobile]

Thank you everyone in the Community, trying to help. It took three weeks for the SIM to arrive by mail. I activated the SIM yesterday, Rogers was prompt to seek my permission to move my number to Public Mobile, which I promptly approved. I tried with SIMon who was not of much help. Tried the Community, as directed, which did not help, even though many members tried to help. I filed the ticket, as well as sent a message per the instructions provided. No response. I went to the kiosk where they sell SIMs. They said they only sell SIM for Public Mobile, but there is no service, except online support. They also sell Kodoos, which is the same price but they can troubleshoot. Well, total disappointment. I will advise everyone to stay away from Public Mobile. When you are stuck, you are stuck! The product (SIM) is no good, and the service does not exist.

[UselessMobile]

Thank you. SIMon was unable to help. I followed up your instructions and wrote to CS_agent. Waiting for resolution. I thought there might a phone help but does not look there is any phone contact.

[UselessMobile]

Thank you. I have tried it in three different phones, unlocked, and there is no signal, or message.

[softech]

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@UselessMobile wrote:

Thank you. I have followed your instructions and waiting for my phone to work.

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@UselessMobile   you have opened ticket with PM Support?  

If so, make sure you check your Community inbox for PM's reply

[UselessMobile]

Thank you. I have followed your instructions and waiting for my phone to work.

[softech]

@UselessMobile   

did you try to reseat your sim card?

Also, if you have another phone, please try your sim there

It also, could be a sim provisioning issue.  No worry, it is an easy fix for PM support, you just need to open ticket to engage them

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv]

@UselessMobile - have you restarted your phone with the public mobile sim card inside?

Also, is there any message on your phone? Could the phone be locked to Rogers? What is the model of your device; to ensure it is compatible.

[Handy1]

@UselessMobile  Get support 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )