Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm getting a message "You have lost data connectivity because you left your home network with data roaming turned off." I m not able to use data, yet i can make and receive calls. This happened at noon when i crossed to the US from Canada.i have a U...
I get in the cue for live chat and I get kicked out without even speaking to the agent. I don't know what to do. Filing a credit card dispute and not singing up for public mobile.
Hi,I am in Hong Kong and when I turn on primary voice line, I got no connection to any provider. I have another data eSIM but I want to be able to receive texts. Does Public Mobile voice/text roam with international carrier?Thanks.
Trying to get set up, but Eversafe doesn't recognize my email address. I believe it's because the Top Level Domain is uncommon....it's not a .com or .caHelp! I don't want to have to open up a generic Gmail account just for one service....I'll never...
To anyone there who can explain it to me,Hi, there! I have been having THE issue ever since I became the user of PM: 50% of the calls go to my voicemail box WITHOUT ringing. I've tried everything I could think of: ensure airplane mode is not enabled...
We cannot access our account through the app or online. When we sign-in, it asks to complete activation (even though the account is already active and has been for years)When we try to complete the verification, it asks to choose a new number which w...
My brother Robert referred me to the service, but I did not make use of his referral code. Can I still identify him as the person that referred me to Public Mobile? I just activated my subscription within the last hour.
I have ordered a public mobile subcription on november 9th. It promised to arrive on november 19. Now it's november 16. Considering that it's weekend now and the SIM hasn't shipped yet. How do I ask for cancellation and refund ?
I had a very old phone (Galaxy Rugby SGH-I547C).I was not using data with this phone since I joined public mobile because it was old and outdated, just used calling and text.Just got a new phone this week but it cannot access my mobile data. Could my...
Hi there, I bought Apple Watch and I’m wondering if public mobile support Apple Watch services. I also, bought e_sim but I don’t know how to use it in with this carrier.Thanks
Just couple of days I switched my husband’s phone to public mobile because I am so happy with mine. I was wrong. His phone does not get the network. We tried on his phone and was told to buy a new eSIM which I did twice. Still no result. Please help...
This is my first day with Public Mobile. So far it is working well. But I notice I am not receiving incoming calls. Not sure what else I can try other than reboot the phone. Please help
I've talked to multiple agents. I've reset my network settings. Apparently it's been escalated and now they're closing it because they think it's fixed. Nothing has been done. No calls or data
