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[NEW] Scheduled Maintenance February 25th - February 26th

Hello Community,  We wanted to give you an update that we are completing system upgrades during the following maintenance window: February 25 | 10:00 PM EST (7:00PM PST) to February 26  | 9:30 AM EST (6:30AM PST)  During this time you will be unable ...

Ck_PM by Public Mobile
  • 237 Views
  • 7 replies
  • 1 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2688 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30463 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42277 Views
  • 185 replies
  • 29 Bravos

Cell number does not received incoming call or I can dial out

To Whom It May Concern:I had recently joined Public Mobile. I had signed up for myself and my son. I don't know where it went wrong when I sign up with Public Mobile.My son and I does not receive any incoming call or make any outgoing call. My wife h...

Win_hau67 by Great Neighbour / Super Voisin
  • 359 Views
  • 3 replies
  • 0 Bravos

Koodo (sim) to Public Mobile (eSim) ?

My Wife is currently on Koodo with a physical sim card, and I would like to switch her over to Public ... using the eSim on her iPhone 12Is this doable? If so, can I keep her phone number also so it is ported over to her new Public account?

Luschka by Good Citizen / Bon Citoyen
  • 2542 Views
  • 14 replies
  • 1 Bravos

Resolved! Changing plans - will I lose my current rewards?

I'd like to change plans to the 90-day/20GB for $34.  I currently have $7 a month off for pre-authorized payment and loyalty rewards.  I don't want to switch to the points system. If I switch over to this new plan, will I be forced into the new point...

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JennyS by Great Neighbour / Super Voisin
  • 1470 Views
  • 7 replies
  • 2 Bravos

Confusion about new 5G 20GB $34 plan

I was poking around in the app this morning, and was definitely logged into my account.  I tapped "Change Subscription" to see if there was anything new available, and yes there was:  a new 5G 20GB $34 plan.  I'm currently on a monthly $39 4G 20GB pl...

DugMcVey by Good Citizen / Bon Citoyen
  • 1176 Views
  • 6 replies
  • 1 Bravos

Changing subscription and rewards

I recently changed my subscription and I had 4 dollars in rewards points, will me changing my subscription plan delete my rewards?

Kyagi by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 1 Bravos

No 5G but advertised

Hello everyone,I just port my number to PM from Fido where I had a great LTE signal (full bars) all the time. The only reason I made this decision is 5G which shows perfectly covered by PM around my area. However I’m having issues having just 1-2 bar...

whodabest by Good Citizen / Bon Citoyen
  • 1272 Views
  • 14 replies
  • 0 Bravos

Resolved! Another Activation Unsuccessful

Hello, my esim activation has failed. I deleted all esims and tried to re-add from the QR code. It immediately fails and says to contact my provider. The number port was successful as my old service no longer functions. I am now without service. I ha...

jessegr by Good Citizen / Bon Citoyen
  • 673 Views
  • 5 replies
  • 0 Bravos

Failed to activate E-SIM

Hi , I just transferred from Virgin. iPhone said E-Sim failed to activate. Now my virgin service is gone and says SOS. I tried to submit a ticket at public mobile but got "OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a sys...

apptree231 by Great Neighbour / Super Voisin
  • 327 Views
  • 2 replies
  • 0 Bravos

Activation Unsuccessful

@CS_Agent Tried to activate a number transfer and eSIM, but it said it was unsuccessful. 

BennyBio by Great Neighbour / Super Voisin
  • 252 Views
  • 1 replies
  • 0 Bravos

Poor coverage in my area

I live in Dartmouth Nova Scotia (Cole Harbour) and the Public Mobile signal strength is very poor, such that I can't use it to make clear calls from my basement.  Long distance calls are often dropped mid call when made from the ground floor, and tha...

DavidShooter by Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 2 Bravos

Activation Issue

Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates,...

YaoYao by Good Citizen / Bon Citoyen
  • 476 Views
  • 4 replies
  • 0 Bravos

About esim

I have activated esim on another mobile and now want to change it to different mobile is there any way ? Or can i get a sim that i can get it from store ? @CS_Agent

Prerna2471 by Great Neighbour / Super Voisin
  • 451 Views
  • 4 replies
  • 0 Bravos

Resolved! How to contact a customer support agent

Hi. Can anyone show me how to contact customer support agent again? I sent a private message to them but do not know how to check if they responded to me or not?Thanks

HangNguyen by Great Neighbour / Super Voisin
  • 2061 Views
  • 13 replies
  • 0 Bravos

Account Problems

I have been overcharged and I would like to get this fixed.

kboland by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong ESN/MEID

Hi everyone -- I tried porting my number from Fido last night but received a wrong ESN/MEID text. No one from Public Mobile has contacted me yet. Not sure what to do? Thanks!

abdzahi by Great Neighbour / Super Voisin
  • 729 Views
  • 3 replies
  • 1 Bravos

Resolved! Niagara Falls network issues

My wife is in Niagara falls Ontario and cannot be reached. If I call it says I don't have a roaming plan. She cannot call out. I spoke to her through WhatsApp and told her to turn off auto network connect and to pick Public Mobile. It doesn't appear ...

ninjastar by Great Citizen / Super Citoyen
  • 613 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged for an automatic top up

Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.

jenrobbins22 by Good Citizen / Bon Citoyen
  • 846 Views
  • 9 replies
  • 0 Bravos

new subscription

Is it all plan including Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks

LilyNgNg by Great Neighbour / Super Voisin
  • 312 Views
  • 2 replies
  • 0 Bravos

Community

So how does this community work? It said you get money back for involvement, so I want to know some more info from others.

Htcart18 by Great Neighbour / Super Voisin
  • 723 Views
  • 9 replies
  • 0 Bravos

Sign up

There was no where to put in who referred me 

shirlval by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Resolved! ticket

I submitted a ticket #342895-429 yesterday, but no response yet.  I am unsure if my private message board is working.  I am new at this.MKC39

MKC39 by Great Neighbour / Super Voisin
  • 653 Views
  • 6 replies
  • 0 Bravos

Cannot receive incoming calls

I cannot receive incoming calls.  Local callers would hear an automatic message saying that “your call cannot be completed because your plan does not include an US roaming add-on.”  This doesn’t make any sense because I am not or the callers are not ...

Miuping by Good Citizen / Bon Citoyen
  • 1662 Views
  • 18 replies
  • 0 Bravos

Resolved! Makeing calls

I just swapped to public mobile yesterday (30+ hours ago) my text messages haven't been going through and it says I'm all out of call minutes when trying to make a call. Data works just fine. I had got the 40$ plan yesterday but thought maybe it was ...

KingAlfredo by Good Citizen / Bon Citoyen
  • 948 Views
  • 9 replies
  • 0 Bravos

Resolved! Abroad with crappy PM sum card - no service

I’m abroad and I can’t access my account or pay for anything because I have no service. Does anyone know what to do? Crappy PM chat going loops and sends to a 404 page. OMG how this company still exists. It’s possible only in Canada. Anyone have a fi...

PikabuDan by Great Neighbour / Super Voisin
  • 810 Views
  • 8 replies
  • 0 Bravos
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