Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I had a number with public mobile that I brought over from Koodo. I was trying to add a second line/ phone number and realized that i deactivated my current phone number, (which is my business phone number ). I stopped the transfer when I real...
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Hi,I've recently signed up with PM but when I need to confirm my identity (after entering my email and password), I do not receive the code via SMS to confirm my identity and confirm full access. I have also tried removing the sim card and rebooting ...
I am with Tiny Mobile and I'm transferring to Public Mobile. During the transfer session it requests to select your old provider and Tiny Mobile is not in the list. Should I have selected Telus?Thanks,Ron.
when will u return the money I paid in July as over payment doesn't credit the account. I've asked on chat but it's been closed because u expect someone to dit at tge app for a day waiting for an answer backnot practicalwhen will I recieve my funds
We changed our plan to the Canada Us plan for a month while travelling and now can't change it back to the $19 dollar plan. It only gives 4 options on change plan. The others show up under shop plans tab.
Dear Sir, I have applied for a new simcard before 1 week. However, I have still not received my simcard yet. I would like to know if the simcard is dispatched or not? If it is dispatched I would like to know the details of tracking id or current stat...
I've been using PM for years now and last night I changed my subscription to a different plan. Since then I can only receive calls (although caller ID is not working anymore), I can send and receive texts and the data is working. When I try and mak...
Hello everyone, I'm coming here as my last resort for an issue I cannot seem to find any clear information on. I am trying to create a group text on Android 14 (Pixel 7 Pro) with more than 10 people. I am running into a limit on the number of recipie...
Hello, I am thinking of changing my plan to the 23$ plan which has 6 gigs of 4g data and unlimited talk and text...I want to make sure that since I am a loyal Public mobile client, I will not loos my current add on I have on my current account. My n...
Please help! I purchased the wrong plan thinking my phone was e-sim compatible. It is not. I can't seem to proceed with the activation on my phone because it gets stuck at "this phone is not e-sim compatible" and I can't do anything else from there. ...
Someone help me please. My husband is assisting with power restoration in the states and he cannot call me. He was able to call me elsewhere in the states but not from Santee, SC where there should be no tower issues or Augusta, GA where I understa...
Hey there. I just switched to public mobile yesterday, and my phone number hasn’t transferred. I am currently unable to call or receive calls or texts from non iPhone users. I can’t seem to figure out how to get help with this and I am seriously regr...
Hello! I have the basic plan. I just redeemed 5 points for an extra 500 Canada minutes.However, my profile now shows 2 separate categories on the right-hand side of my profile. "500 min Canada-Wide Long Distance" and "Reward Canada Talk 500". Is ther...
I need to downgrade to the $19 per month plan. When I log in and ask to change my subscription, it’s not there? Help!!
Just activated (and paid for) account. When I enter my phone number that I want ported to PM, it says invalid number. I’ve been going in circles trying to get an answer. The chatbot is no help and I can’t figure out how to get anyone to contact me to...
How do I get the port team to enter the correct info? Apparently submitted 3 times already to Speakout. Told by their agent that the need both IMEI and PIN
Hi, I switched to pm from koodo received a text from koodo to port number over, number has not been ported yet, koodo said I am registered with pm now, I would like to talk with someone and find out why my phone isn't working cannot receive texts or ...
I am Public mobile user. and I want to introduce my son to transfer from his current Bell mobile into Public mobile. But we do not know how to do and how can I get my referal reward?
I have been locked out of my account for sometime now? when it first happened i was just trying to log in and it said i had exceeded my log in attempts, even though that was the first time i triednow the account says that everytime i try to login. I ...
I purchased a sim card with my account for my grandma.when she activates the sim card, will it be under her name? like for caller id etc, or will it show up as mine
Hello.I just signed up for Public Mobile. It says on my phone that it's moved over and I can make calls and text. However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I hav...
Hey there Pubic peepsHere we go again, Obismal seervice once again from Public. Cant make any phone call without it dropping. Off to Rogers kiosk at Costco to see what I can do, Cant take it any longer|!No point in putting in a ticket- the whole sy...
I need to update the address on my account in which they are sending my "new" sim card to.
Hello Team,My current phone died, and I had eSIM on it now my temporary old phone does not support eSIMs. I bought SIM card from Tellus and have changed the card number on my account, but the SIM is not active. Do i have to wait or there is something...
How can I contact an agent?
My credit card expired and now my account is on hold. I updated my credit card info, but I still can’t call people etc. How long does it take for my account to work again once I update my credit card? I also tried to pay by calling 611 and it asked f...
Few calls are directly going to Voice mail. This includes my doctor's office calls and other my friend's call. Not sure why only a few calls are blocked on my phone. How to resolve this issue. I am frustrated with this issue.Any help is appreciable...
I have a Xiaomi Pocophone F1. I used to be on the $30/month subscription with 3GB of data and recently updated to the one with 15GB for the same price. Payment went through, on my account and on the app it says that I have the updated subscription, b...
I signed up last month for an upgrade to a 4G plan with 10 gb data from my existing 2G 2gb.New monthly plan starts today, but ai never got the upgrade.How do I get this resolved?
