Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a SIM card on Jul 31 and it was said that it would be delivered on Aug 9. It's been 8 days now and I received an email to activate the number on Aug 30. Can I change the delivery to pick up the SIM card myself?
Does anyone know the fine print details of the $40/month plan?I'm trying to determine if I should switch to the $39 CAN-US PlanThis is all it says for my current $40/month:5 GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International T...
Hi all,I refer one of my family member and they sign up for 19/month plan. Will I still get credit for referral every month?
My iPhone was stolen and I have just bought a Nokia 2780 Flip and I have installed my new PM SIM. I need help transferring my phone number to this new SIM and activating it as well. I'm not sure how to activate it as this phone runs on KAiOS and i ca...
Do all packages now include voicemail ?
Need a subscription cancelation. It used to be my ex wife's phone and I am still paying for it.I have no access to the account as she changed the password. So I need to cancel an account that I am still paying for but that I lost access.Thanks for h...
Would an iPhone purchased in the US be compatible with PM plans?Thanks
My account has been shut down. My payment has been posted on my visa account. My account balance is zero. There seems there is no way to talk to someone. Iam a senior and need help
Hello community. I'm currently on the $34 a month plan (attached below): wondering if the third bullet means I can make calls while in the US or if it's only calls Canada -> the US.Thanks!
Hi,I am thinking about moving to PM to this plan - 65GB Data within Canada and US. When I looked at the details, it doesn't mention free US roaming - which it should since it mentions US? I would like to know if anyone else has this plan and if they ...
Hi There How can I do sim is not working in sometimes including calls and text message
I have a free US roaming plan and have enjoyed using my data like at home. I’ve been staying near Las Vegas using Verizon and T-Mobile 5G which work great. A couple days ago there was an emergency alert issued for my location. All my family’s phones ...
Looking for the exact process & order to follow when switching my Public Mobile SIM Card from my 1st generation iPhone SE to my new unlocked 3rd generation.I assume it should be pretty strait forward but want to do it right the first time. (Should I ...
I was told by a CS agent last Sunday that my Data Usage would reset on the 15th of this month. That hasn’t happened. Why not?
Hi I have a PM account with my S9. I have a s20 now and have swapped the SIM card. I have no network on the S20 but do on my S9. Do I need to reset something or a new SIM card for the S20? Thank You.
So I have a public mobile plan for 3-4 years. I haven’t changed it since and now I can’t log in to check any informations about my plan without choosing a different plan option. Which would be fine, but it looks like it wants to set me up as a new cu...
Hi there, My friend referred me to join public last month, I didn't receive any rewards and my friend who referred me didn't receive any rewards either, what should I do?
Hello!My daughter and I used my husband's referral code and neither of us got points or $ off. Is this because we were customers a few years ago and aren't technically new?Also we uses to get $1 off our bill every month for autopay and we aren't gett...
Hi, My phone got water damage, and trying my SIM card in another phone I can not get calls, and the data is not working. I this my SIM card also got damaged. Can I buy a new one BUT keep the same phone number? I yes what do I do to keep the same phon...
I've unfortunately payed for a sim online but I'm several days past the 10 business days suggested. I haven't found a way to contact customer support. Any thoughts ??
my account says subscription not acctivated but payment was taken and cannot access anything on my account
Change the phone number to receive my verification code?
Dear everyoneI just activated my new sim, when it came to choose number (which I stay in Viking but choose the Calgary region number) when I confirmed the number it's requested me confirm 6 digits to full access but my sim is still have no signal the...
Anyone else get a double charge on their credit card 1 day apart but it doesn’t appear in account?
I just signed up to public and my phone no longer works for texts and calls and data now
My payment was processed on August 11 and I still do not have service. This is a very frustrating way to try and get an answer for a question. I tried to submit a ticket but it has failed numerous times.
I activated my new sim card, and new phone number. Now I want to transfer my koodo number to Public Mobile. When I get to the page to enter the phone number I want to transfer to Public, it says it is not a valid number in Canada. This is stupid a...
I am an existing customer but when I log in, it takes me to a page to create an acct. Can someone help me please?
I'm currently with Koodo and they added a 3G Legacy Network charge of $3 to my bill because apparently my phone connects to 3G for voice calls because it's a few years old. Does Public Mobile also have this charge if I sign up for one of their plans?
