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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Deactivate the subscription

I have multiple prepaid plans with public mobile. I don't have access to one of my sim card so I couldn't login to my account because I didn't get the two step verification code. Wondering to know how can I cancel my subscription for that specific ac...

New customer my calls go directly to voicemail

Deactivate the number

@CS_Agent I want to deactivate my public mobile number but there is no straight forward solution to iEven fedup with the very slow website and app. No customer care as well as unable to create a ticket for solution. How to delete the credit card deta...

Turn off voicemail - totally, completely, 100%!

I didn't even know how to access the mailbox. I still don't and am not interested at all. How do I turn off my voice mail COMPLETELY so it will just keep ringing? I want no part of it.

Can't find the "Payment Methods" tab in either browser or app version

I need to update an expired payment card. The support article says to look for the "Payment Methods" tab in either the browser or the mobile app. This tab does not exist. If I am simply not seeing it, could someone show me with a screen shot and a ci...

Creating an account not working

I can’t create an account. Logging in does not work and keeps saying my username/pw is wrong. Reset over 20 times.

Resolved! US Roaming

I am severely tech challenged and I don’t understand tech language. I will be in the US traveling. Need calling and data. Planned to get the US roaming add on, but after everything I’ve read, I’m terrified it won’t work. Any suggestions to set up be...

Share your targeted offer here....

Hey guys. One of the members here gave me an idea. Thanks @NDesai !! These offers seem to be targeted but not sure how or why or what criteria. So let's try to figure it out.If you wouldn't mind, share your offer, what plan your on and your location....

Resolved! rewards

If I change my subscription, do I continue to receive my rewards applied against the plan?

Frustrated

My entire family receives promotional text messages except me. I contact CS_Agent and they keep saying that I'll receive them. I want the promotional $25 5gb plan that's available to $15 base plan folks.

Account locked

My phone was stolen 6 days ago. I was told to get a new phone and a new SIM card. Which I did. I came back to login and activate on my account. I mistyped my password and my account has been locked since. I waited more than 3 hours to try again, and ...

SIM card activation

I need my SIM card (eSIM did not work) associated/linked to my account please.Thank you

Resolved! Refering existing PM customers

Hey I was curious if anyone knows if there is a way to use a friend's referral code if I'm already a customer and vice versa.I'd love to send my friend a referral code to collect rewards but they already are a customer to PM.

Resolved! esim deleted

@CS_Agent Hello,I need help, I deleted my Esim after it failed to activate thinking I could reinstall.

Payment issue

I was charged 3 times on my card! Help me. I m just going in circles

Resolved! Community App

Is there a Community App where we can sign onto the community portal and ask/answer questions?

Resolved! New PM subscriber

My wife and I purchased PM SIM cards today and have them in hand. Is there any advantage in waiting to the beginning of September to port our numbers over, or can we do it today or tomorrow?

Account Access

I am trying to access an account, but I no longer can.I successfully logged in this morning, but at a later attempt, I was advised the password was incorrect, and the reset it not send codes the the email or phone number. I get the same behaviour usi...

Cannot receive or make calls

I cannot send or receive calls on my cell phone. Public mobile account paid up to date(auto). Another odd thing happening: when my partner tried to call me it says you don't have US plan to make calls to USA! We are local calls only. This is weird. ...

SUBMIT TICKET ERROR 404

HI,I tried to submit a ticket but everytime I click on the button “submit a ticket”. It keeps coming up as PAGE 404/ NOT FOUND. How can I contact an agent?

Cancl my account

I want to close my account. I know longer need my phone.

Resolved! Transfer wrong number

I attempted to register for Public Mobile and initiate a phone number transfer. However, I made an error while entering my phone number by mistyping one digit. Now, when I try to access my account, it says that it will send a code to my EverSafe ID, ...

Resolved! Spotty Hotspot Service

Am finding hotspot service unreliable. I use my PM plan as a hotspot in a hospital setting, however find that the hotspot disconnects 1-2 times daily, and to re-establish connection through to the host phone, I must turn the hotspot on and off. All c...

Resolved! Text offers

Hi,I received an offer by text that I would like to accept, but I am wondering if I will keep my rewards from referring friends and other rewards. Anybody know the answer?

Resolved! 15 day- US roaming Unlimited talk and text

Cannot place calls. Message says I am out of minutes?

Resolved! My Rewards

If I change plans would my rewards follow my new plan? (I.e. Loyalty, refer a friend, etc.)

Phone call fees to Canada from USA

Hello! I plan to purchase the US roaming package. I can't find anything about the cost to make calls to Canada while in the USA. Hoping somebody has experience with this.

Need to requisition SMS messages and call logs

Hi,I signed up for Public Mobile in July 2023 - I switched from Koodo. I need to requisition records of all incoming/outgoing text messages (including the contents of the message) and all incoming/outgoing call logs since I registered.Could someone e...

E-sim while waiting for SIM

I ordered a SIM but want to activate e-sim. Seems I should be able to do this and not have to purchase another subscription considering I paid over $70 for the one connected to the SIM that has yet to arrive. Is this possible? Can I activate my subsc...

I haven't received the SIM card I ordered.

It's already been 15 days and I haven't received the SIM card I ordered.Order 347884 I want to receive it as soon as possible.

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