New customer cannot activate SIM

[EmilyCTY]

I have paid for three times now… newly switch to Public Mobile and subscribe the $34 40gb 5G plan, got a SIM card from store as I cannot use eSIM. From the app, I cannot input my SIM Card number…how can I activate my account? Anyone got the same problem?

[EmilyCTY]

I can login to my account in the app, I have a SIM card right now but I just cannot link my SIM card to my account, so I can’t activate it… gonna send a private message to the agent 

[EmilyCTY]

The app just pops up a message: sorry something went wrong …yeah I will send a private message! Thank you!

[hTideGnow]

HI @EmilyCTY 

you want to replace with sim card on an account you just activated? can you login to the account? you can receive 2FA by clicking "Didn't receive codes" and then use email to receive it.  Once you are in, go to Profile and click the pencil besides the sim card number and update it 

if you cannot login, then please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger · Accepted solution]

What error messages do you have when try to input your SIM card?

Contact a Public Mobile CS agent with the link below to try to get a refund for the 2 extra charges.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437