11-27-2023 05:00 PM - last edited on 11-27-2023 07:35 PM by computergeek541
I have paid for three times now… newly switch to Public Mobile and subscribe the $34 40gb 5G plan, got a SIM card from store as I cannot use eSIM. From the app, I cannot input my SIM Card number…how can I activate my account? Anyone got the same problem?
Solved! Go to Solution.
11-27-2023 05:05 PM
I can login to my account in the app, I have a SIM card right now but I just cannot link my SIM card to my account, so I can’t activate it… gonna send a private message to the agent
11-27-2023 05:04 PM
The app just pops up a message: sorry something went wrong …yeah I will send a private message! Thank you!
11-27-2023 05:02 PM
HI @EmilyCTY
you want to replace with sim card on an account you just activated? can you login to the account? you can receive 2FA by clicking "Didn't receive codes" and then use email to receive it. Once you are in, go to Profile and click the pencil besides the sim card number and update it
if you cannot login, then please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-27-2023 05:02 PM - edited 11-27-2023 05:03 PM
What error messages do you have when try to input your SIM card?
Contact a Public Mobile CS agent with the link below to try to get a refund for the 2 extra charges.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437