Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is the best way to get the new student deal as an existing customer? I’d like to somehow keep my phone number while opening a new account for the student deal. Is there any way I could open a new account and transfer my number or would I have to...
Hi. Both husband and I have been with Public since 2018. Had no issues. We moved into a new place in toronto last year with no issues until two months ago both our phones (google pixel3A) have very often not be able to get incoming calls. The call...
My account won’t let me charge my plan!
Hi,Since the beginning of the month, I can't receive SMS from Paypal shortcode 725729. I didn't see in the shortcodes masterlist.My sim card is been activated for a few years already.Thank you.
Why has my data not reset. Still shows same usage as last month. It reset on Aug 17th but today it still shows same usage as last month
if I am a customer already can I cancel and get the deals of a new customer?
just signed up. Doesn't seem to give you the option to choose your last 4 digits for your phone number per the FAQ? https://publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number I then just picked a phone number from the list thinking I co...
I only have the basic plan with 250MB of data, but i seldom use it. Now I'm getting messages for the past two cycles that ,y data is ay 75%, and my 2GB data Christmas bonus is all but used up!!! Apparently at 2am, when i'm asleep my phone using about...
I remember a new customer can have $25 back if join PM, but know I couldn’t find it on the website, who has link? Thanks
Hi there, I just see the ever plan has 3x points-back, is that for old customers too or only new customers? And is it limited time or it will stay?
I am logged into my account. Cannot log in to Rewards (says I am locked out).
I believe my account has been suspended, because I changed my visa and cannot change the numbers
Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.
I want to transfer my number to Koodo without reactivating public mobile account. Koodo requires me to respond to a text message. I don't want to pay a month of service for just 1 text.
Just received sim card and I have set everything up. I still have no service.
Hi,I am currently in US, i purchased the 10 day talk and text add on but I am unable to make calls to Canada ir receive calls.It is really frustrating because I have missed two emergency calls from family and had to learn from elsewhere about the mat...
hi newbie here, I was just referred,I guess I am eligible for the 5 dollars or points per cycle my question is if I refer someone now will I receive 5 points or dollars for the next 5 cycles or 10? also do I still get the 10 dollar referral credit fo...
I was forced to change my password to enter voicemail.
Helloi am trying to access my account to add more data. But now I am locked out. I reset my password with the email that I think is linked to my main account, but now I have to wait 3 hours to try again. 3 hours!!?? Seriously…. That is to long when s...
So I have this public mobile line set up and almost everything works. I can send/recieved texts, I can make calls and data seems to work just fine. When someone tries to call me, it either rings on their end (my phone doesn't ring) or says that the ...
Hi , the text received from public mobile always received in french? Why? And how to change to English correspondence? Thanks
registered new sim card into unlocked phone. worked fine several for several hours. Sim card is no longer recognized. I tested another PM sim card in the phone and it works fine. Does PM offer any warranty on one day old sim cards?
i just activated new SIM card.i can call but can’t receive any callsplease help thank you
Hello, I would like to create a new account to activate the sim card that I got by delivery.
Hi I have an account with an email that is no longer in use. I’m now locked out of my account and want to update the email. What do I do
hi,my phone number is not recognized in some websites, when I add it on the phone number section they say please write a correct phone number!! Is there any way that I can fix this other than changing my number?
If approved by the CRTC, how will the passing on to the customer $2.00 charge for using a credit card to pay, affect Public Mobile. Credit card use as we know is encouraged on Public Mobile.
want to find out my account number
Hi, I have 1G data plan but the data usage on my account always shows "1024MB used", even it is just the first in a new bill cycle. What's the problem there?
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