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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Payment

I signed up for the $15 monthly plan recently, I am wondering if my credit card would be charged automatically every month, and would I be charged extra for overused data without my acknowledgment?

Resolved! Logging in

Hi, I am having trouble resetting my password. It keeps telling me that there was an error, please try again. However, the message didn’t say what the error is. Please help.

US roaming package

I'm in LA, I had purchased a 10-day phone package as well as a 10-day texting package both expired early this a.m. . I have tried on several occasions during the day to call *611 to activate additional packages starting today. Sadly, I keep getting a...

Resolved! Coming back to Public, Error in Activation

Hello, I got an 821 error code when activating my account and porting my number.I used the chat service and was told to wait three hours. Now when I try to activate my account it says my phone number isn't valid. Please help!!!!

How to stop the phone number

Hi There,I will not use my current number anymore. How can I stop the phone number and plan. Thanks.

Resolved! Just want a human

Phone number Port over didn't work. Contacted old service provider and was told by them to contact public. Account is brand new, so I can't verify that I've spent money( because I haven't).Just want to talk to a human, no AI chat bot.

Data bundle Recharge

How Can I top my data bundle. My days bundle finished before time.

Holy bleep this is frustrating!!!

violation of terms of service

Hello

After my plan changed I couldn't receive any incoming call and I couldn't browse internet

Resolved! US Roaming How does it work

Once the add on is purchased is that day, the effective date or start of the 10 days?Any setting that need to be on? What carriers will public mobile connect to in the states?I am in the states 10 days.Thanks in advance Tom

Resolved! Former username and pin couldn't log on,and can't receive 6-digit Security Code

What's wrong with it?I've submitted a ticket.Hope PM keep my account and number.

Will public mobile also charge Credit Card Fee as Telus?

Will public mobile also charge Credit Card Fee as Telus? Anybody got notification from public mobile?

I can’t create an account because my SIM number doesn’t work in this website

Help please

My income call doesn't work

Since I've changed my plan my income call hasn't worked.

How to cancel voicemail

I want to cancel voicemail

Resolved! I entered wrong email address when signing up

I just realized I entered the wrong email address when signing up a few months back.My credit card just changed and I need to update my payment but this site is asking me to log into my email which I don't have access to .my email ends in.com not.ca...

CS_Agent

I want a cs_agent

Resolved! After activating, cannot make/receive calls

Hi, I recently activated a new SIM but cannot make/receive any calls.Text works fine, data works fine.Just the calls cannot be made / received. I also received a cancellation text from previous provider which I accepted. Do I just have to wait a...

Resolved! Electronic SIM card

I'm planning on purchasing an iPhone 14 pro, but it uses an Electronic SIM card. How will I activate my phone on Public Mobile?

Just inserted new SIM card and signed up and showing no data remaining

Hi there,I just signed up and inserted the SIM card into my iPad air. It gave me a message saying - Cellular Data Plan Usage. There is no data remaining on your current plan. It asks if I want to add more data. This is the first time inserting the...

Want to create an account

Hello my name is Meirwaise Omari and I would like to create an account. Please

Problème activation compte

Resolved! Data, text not working after switching from 3G to 4g data plan

I recently switched from a 3G plan to a 4G plan and it seems to have broken my service overall. I can no longer send or receive text messages or data, and when I made a phone call, it shows me as a private number despite being saved in the call recip...

Data available in account details but out of data on phone?

When I log in, my plan says I have 70mb data left, and 500mb of bonus data left. But my phone has been unable to use any of the data for a week. Is this just poor bookkeeping from public mobile? I've tried to submit a ticket but the system refuses t...

PUK code

I am a new customer with Public Mobile. I am trying to get my parents signed up with your company. I purchased two SIM cards to do this.I have received the unlock code from my previous provider for one of my old phones but I can not enter it becaus...

Network Connection

I cannot get my sim to connect to network, yet my account says it is active.

Transferring to another provider : IMEI and account number not recognized

Hi, I am trying to transfer my phone number to another provider. I received the text message requesting to authorize the transfer. Replied yes within the allowed timeframe. Then got message from the new provider telling me the transfer could not be p...

Resolved! No Service

Auto renew is set up. The money has been withdrawn from my bank account yet, not able to text or make calls due to account suspended. I’m having great difficulty contacting anyone or obtaining any sort of answer. I really don’t want to double pay. Pl...

HELP!! Having SO many problems

I've had my Public mobile account for a long time. Recently, not only have I been getting messages THE DAY of renewal that my data is being used when it's not (the auto text that 75% of data has been used, etc) - and its running me out of data all th...

refer a friend

the on rewards page it says "You could earn up to 190 pts" - is this per month or per year?

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