[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Payment failed
I’m a new subscriber and when I tried to pay on computer and pay on app and it just can’t accept my Mastercard(I’ve tried 3 cards with same postal codes I entered)
Network
Why won't my phone connect to the network?
Resolved! Refer-a-friend still earns me $1/mo.?
I am earning legacy rewards, and just want to confirm that if I refer a friend, I still get $1/mo. reward and my reduction reward configuration remains unchanged and won't end up inadvertently switching to points rewards.
Resolved! I want to cancel my subscription and cancel my payment
Hello! I want to cancel my subscription and cancel my payment
Account Subscriptions
When I log into my account it says I have no plan. However I’ve been paying for one and my phone works. How can I get my account number and information?
Not getting RBC Interac verifcation codes
Not receiving RBC verification codes anymore from the number 722652. Need it for banking purposes today. Have received codes multiple times from this number before.
Exclamation point on Pixel 7
Hello,I see that someone else posted about this but my issue happens sporadically and will not go away even when I try to use data: Solved: Re: Exclamation point on Pixel 7 service bar - Community (publicmobile.ca)Basically, I own a Pixel 7 and somet...
Resolved! Legacy Rewards
Hi, I am a long-time Public Mobile user and am still under the Legacy Rewards program. I am still under a very basic plan with $6/month in rewards applied to my $25 bill. I want to upgrade to the $34/month plan and am wondering if I will lose my rewa...
Re: Buy e-SIM Guide.
Is it possible to go back to a physical sim card after you have converted to an esim?
Resolved! Re: $34 20GB 30-day plan available for current customers now!
Question: If I use a phone that doesn't have 5G, can I still subscribe to the 5G plan? This 5G plan is cheaper than the 4G 90day plan I currently have. I don't want to buy a new phone, and speed is not my concern. I'll change if it will still work e...
Resolved! Autopaid Reward Missing
Hello Everyone,I am continuing missing my AutoPaid Reward $ 2.00 in October and November billing cycle. I have being with PM more than four years. It's first time happens. I got manually added $2.00 in October. I wonder if everyone has the same issue...
Resolved! failed to activate my esim.
Hello? I think I failed to make esim work yesterday. When I tried again today, it said it can't use it anymore. Cannot activate esim. How can I get a new esim?... thank you
does "my rewards" stay when i switch plan?
Hi I am currently on the legacy $120/90day 6Gb plan. I plan to switch to the $34 20Gb plan. Will i still keep the $2/30 day pre-authorized rewards and $5/30day loyalty reward when i switch plan?
Are incoming calls charged?
Are incoming calls charged in the $25 promotional plan? This Canada has become very scary to live in, both for the wallet and overall security, and for the ineffective administration, shameful (they don't even know what SHAME is here in Canada)
add on not working
long distance call not working. please transfer money to my account
Didn't receive sim card
Hi, I would like to cancel my account, I haven't received my sim card yet. Is it possible to get a refund?
how long does it take a CS Agent to reply?
A friend of mine @guss has send over help to get their account active on my recommendation but he is having trouble transferring his number. It has been over an hour and no one has responded to his message to CS_Agent. @CS_Agent what is the expect...
New Black Friday $34 for 20GB plan need renewal?
Hi there,I’ve been a long time user of public mobile, I was just wondering if this new Black Friday deal is only for one year? Will I have to change my plan after or will it increase in price after this year?
No cell service away from wifi
I recently switched to Public the other day, so far I’m not happy at all. My cell only works when I’m on wifi. I’m getting very frustrated. Idk how to contact them for support to resolve this issue:(
Re-send Telus text to switch providers
Hi. I tried to do the provider switch from Telus to Public.....but I missed the timelimit for accepting the Telus switch. How do I get it resent?
Payment
Hi everyone,my account payment is due on Wednesday but I will not have funds to pay until Thursday. The issue is every time I log into public mobile they send me a code via text message so I can access my account. even when I click ‘this is a trusted...
Cannt receive OTD code.
Tried many times. Still cannot receive the OTD code. Does anyone know how to do with this?
Resolved! Code
How do I find my referral code
Resolved! can't log into my acount
after loging in it just loops back to login in screen. both website and app.. well in the website it was a black screen that said forbid after login in. seems like it's down. anyone else having this problem
Add On
I have been to add the 15 day talk and text in the US to my plan and have been getting a message that the page is unavailable or under maintenance. I leave tomorrow morning and need availability.
Can't log into my phone plan; Portal says my email doesn't have an account associated
When I try to login to view my phone plan and statements, I get a message saying that my email doesn't have any accounts associated with it. This is clearly false, as I'm able to login to these community posts, and my phone service hasn't been discon...
Resolved! Does getting the $34 Black Friday deal.......
Does changing to the $34 Black Friday deal, automatically cancel my Old Loyalty rewards for the new points rewards?
