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Activating Error

Actionj007
Great Neighbour / Super Voisin

I was subscribing to a new plan as a new subscriber but after several failed attempts to process payment ... I finally got one through.

However I got an "Activating Error" message and it said and I quote "Oops! Looks like something went wrong when we tried to create your account!  Your payment was processed, but an account configuration error occurred.  Please click below to submit a ticket and finish creating your account.  Check the Community for a response from an agent.  Error Code: 820"

I see that PM has already charged me but curious if they should charge me once I get my sim card via mail as my phone doesn't support e-sim.

Thanks for any assistance.

5 REPLIES 5

Actionj007
Great Neighbour / Super Voisin

Wow worst then my situation ... hope you get your situation resolved too.

AngieMM
Great Neighbour / Super Voisin

I got the same error but I was actually charged twice.  I have submitted a ticket and am also waiting for a customer service agent to respond. 

Actionj007
Great Neighbour / Super Voisin

I'm waiting for a reply from the CS agent.

Actionj007
Great Neighbour / Super Voisin

I'm waiting for a reply from the CS agent.

Rexxi
Great Neighbour / Super Voisin

Got the same error code, wasn’t able to open a ticket though…. 

were u able to get yours resolved ?

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