Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how change dark mode for regular mode.uts hard to see for me i have glasses and big minus
I have been a Public Mobile customer for several years and during that time accumulated several bonus and paid add-ons, including Long Distance and the previous Holiday Bonuses. In October I had 6GB of data add-ons unused and over 1500 International ...
I lost my phone. It now asking me to verify my phone account with a verification code texted to my phone. I dont have the phone so i do not get a code. What can i do? I started a new account with a new phone, so i am good there. Now i just want to ca...
Hello,I'm going out of country next month. I'm not planning on using my plan (data and minutes) while outside Canada. Is it possible for me to pay less money for less coverage (in days). During my next pay period I will be in able to use the plan onl...
I am looking for 8 digit puk number to unlock my phone. I no longer have the card support whre the PUke is located. Is there a place to locate it in my account.
I recently signed up with Public Mobile and was able to port my number of successfully. Afterwards, my RCS messaging stopped working. I was able to delete my Google Message data on my phone and that allowed my SIM card to update to "Status: Connect...
I recently started this process, got a message from Eastlink asking if I approve this transport to which I reply YES.I am aware this could take 30 min-5 hours or even days but how do I know when it´s done?Also, according to the instructions, I should...
Hello,I just got my number ported out to another phone company but I still have $15 credit in my account. I heard it could be transferred to a family member, could someone please help me to do so? All 3 of my family are in Public Mobile.Thanks in...
It's been over 10 days and my mom still doesn't have her sim card. Can I talk to a real person? Can I get a refund for the sim if I switch to an eSim?
Hi, will Telus allow non-whitelist devices to receive Volte after 3G network is shut down. I've read Rogers is shutting down the 3G network in March 2025. So far, I have not seen any announcement as to when Telus and Bell will initiate 3G shutdown. D...
Hi guys, I I just changed my SIM card because the phone service stopped working I couldn't make any phone calls nor text anybody all of a sudden from my Verizon Moto phone. Now it is texting after activating the new sim card in my account but I stil...
Hi , im trying to subscribe to a new subscription plan on the application and it keeps declining the payment and says to please try again or use a different payment method. ive tried with several of my cards, and tried on the laptop as well, and no l...
Has anyone ever managed to get the free ESIM? Website (under help) clearly says replace ESIM is a $0 charge for existing clients but for some reason they billed me the $5 for itAlready emails the customer service just wondering if this is another bug...
I’m going out of country and want to keep my phone number but won’t be using my phone. What’s the lowest cost subscription I can change to keep my phone number.
I need my PUK code please help!
Hi, I have the CAN-US-MEXICO plan that I subscribed to this Black Friday. Does this plan cover data usage when visiting Puerto Rico?
Haven't received confirmation email for activating my esim
How do I manually port my number to a new provider from Public Mobile? My Public Mobile is currently not hooked up. I was told that it can be done manually.Alternatively, I was going to renew with Public Mobile in order to transfer the number to anot...
I subscribed for a plan few days ago but Public Mobile charged me full payment at the start of the day. The issue is, due to Wi-Fi calling unavailability, I cancelled within few hours. Is therr anyway to get refund??
Hello all...New to PM and having a major issue since trying to port a voip number to PM. PM profile shows the ported number even though the demand was not even sent to voip provider. Phone can now place a phone call and shows ported number as calle...
Another complaint; why is customer service in general on Public just so unhelpful?My bill date is Jan 1stThey owe me an account credit so I sent them a PM to credit accountCS agent writes back that its not close enough to my bill date yet (I mean rea...
Hi I just got a new plan with you guys and it is saying that it's unregistered sim. Wondering how to get my plan to work
Is my SIM card corrupt? I moved my SIM card into my new iPhone 16 and seem to be struggling with WiFi randomly switching off. I have gone through numerous trouble shooting steps (including rebooting the router) and am still having no luck with a numb...
Tried to port from PM but new service provider got an error mdn not found/ does not belong to this service provider. Correct ac no provided, what issue was that? Thanks
Hello team, @CS_Agent how can I apply my rewards point to upcoming payment?
Hi, I’ll be moving in a couple of days from Montreal to a city on the outskirts and unfortunately where I’m moving the only service available is LTE and 1 bar only. Roger’s has 5G in the same area how can we go about asking for better coverage in an ...
Here to earn points. Just got to know if you engage here it helps to earn points.
Not sure whats up with our online portals but I checked and this issue is on all 3 of my accountsI mean ... really? Feb 2027 isn't long enough for you guys?
