Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
With the new plans for mexico, do you need to connect to a certain network in mexico when travelling or does it justautomatically connect? Please advise, thanks
Today I transferred my line from Roger and the porting went smoothly with the exception of iMessage. Currently it’s only working with my email. After reading some forum posts it seems to be an issue that requires network operators assistance. I have...
Hi there, I still have 1 month contract with Bell, can I activate a phone line with temporary number and port in 1 month later?
Unable of resubscribe and keeping discount. The discount offered for 3 months is not being showed in my account. Unable to resubscribe before the 3 months discount period ends. No support agent available at the chat.
Good evening, it's exciting to see those nice Black Friday plans offered by Public Mobile. I'm currently on $34 CAN/US 50GB plan. The change subscription in the app isn't showing any of the lower tier BF plans yet i.e. 10GB CAN/US/MEX PlanAs an exist...
I received a $40 charge on my bank account from public mobile when I never had any public mobile service and never gave any information to them
Hi,I am trying to transfer my phone number from Phonebox to Public Mobile too. Phonebox switched to Telus a couple of months ago for my phone number and I tried Telus and Rogers as the old provider but it keeps saying invalid account number. Did anyo...
I am currently in Washington, USA for 2 months. Is there any way to check my voicemail?Do I need the 15-day roaming addon to check my voicemail?
How do I add an additional line and plan to my account?
If i Subscribe to a plan, order a sim, can i wait until my current phone plan ends its bill cycle and THEN activate my public mobile plan? Or is there a time limit/expiry date on the new SIM card that will be sent to me?
For the $19 plan - are any other countries included in the plan except the ones shown in the description am i limited to those few countries? I want to call Bangladesh.
Service on the TELUS sim now ended.. I cant text or receive calls.But still no connection on the Public eSim.Just wanted to know if I needed to just wait longer.. thank you in advance!
Recently got a Can/Us plan @ $36/month. I see now today the Black Friday deal for Can/US/Mexico for $35/month and I would like to switch, but the plans do not show up in my account as an option. Will they, or would I have to leave PM and come back a...
Hii have $36 CAN US 50 gb 250 LD mins planwant to change to CAN US MEX $35 plan… it won’t let me on the app or website or anywherewhen I click the $35 plan, it shows for new activations only?I thought BF plans are available to all, new and existing c...
I have one of the old plans, 1gb for $25 and thinking of upgrading to $29 for 10GB.Will I keep:- referrals- referral points- rewards- add-in promo data (data and call minutes)Thanks for all the answers (ps: tried to find subject in community, but cou...
How do i add 2 or more lines under one account? First time subscriber.
Trying to signup/resume activation but get error and cannot continue. I tried on my phone and 2 computers and get the same error.We encountered an error processing your request.This may be due to a system error, please go back to the previous page an...
I just switched to PM. Data signal is terrible!!!! It’s not even good enough to run a speed test. If I switch to my other provider or wifi it is perfect. Is this normal to have horrible internet connection???
I recently just set up an account with public mobile. I tried to port my daughter's number over and add her to my account from another carrier. Now her phone number is on my cell phone and my phone number is gone. Her phone is now saying emergency ph...
I cannot activate my eSIM and have seemed to have lost the number I was trying to port
I have had the $36 Can/US plan for less than a month. I almost didn't get it because it doesn't include Mexico as the Freedom $45 plan does.Now that there is a $35 Can/US Mexico plan available I talked to Customer Service and I cannot change to that ...
Hi there. I used to be able to send photos through text, and now it only works with android users. Same goes for group chats
Is there an easy way to add my number to sim card in settings. Everything works. Ulephone pro16
Looks like, i ‘m paying an extra 2% in lueu of Tax and shouldn’t be paying it as i have been living in regina / Saskatchewan and should be paying only 11% tax instead of 13%Thanks
Ticket fails to submit and I cannot seem to direct message cs_agent. I think its my EDGE browser but that is what I have. Thanks.
Hi everyone,I understand initially a Public eSIM might be free but if I keep changing phones does Public require me to pay $5 each time to get a new eSIM?I'm comparing this situation to Freedom, with Freedom I understand it's free every time to get a...
phone generates the message “cellular network not available for voice calls”
