Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought another Sim for him , but can’t get into his account due to needing sms verification.
I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do?
The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you
I want to cancel my monthly payment. The app is sending over and over to check if its me
Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...
I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...
I’m not getting pictures or some messages from android users. I’ve checked my settings and they seem ok. I used to get them, but I don’t anymore. What can the issue be?
We purchased US roaming service and didn't get a SIM card. We're on Long Island without any cell service. I suspect we should've got a SIM card or maybe T mobile is not available here. Either way, we want to get rid of US roaming so we can use or nor...
When someone dials my phone local it says I am not registered on an american account. I am nowhere near an american tower or making calls to U.S phone numbers?
Text and data are fine. But phone doesn’t connect at all. I am in Florida. Thanks.
I live in Ontario. Travelling to Alberta for a week. Can I use my 500 min. long distance free holiday giveaway or my 500 min. long distance one time bonus when I am there, or do I still have to buy the Canada Wide Minutes add-on for $5? I am a bit co...
My phone is suspended because you haven't received payment. But the auto payment is scheduled for today. It won't allow me to make a manual payment. Please help. Urgent.
Where can I ask help? Because I just help a friend activate his new SIM card and registration is complete and activated, but there is no signal and can’t call, or send txt. I try to put on my phone which I use public mobile as well but it says sos on...
how activate my account using only voucher
How do I use it if I can't use it I'm gonna leave public mobile and give them a bad review as they have no customers service or does it now wanna let me use that data I purchased for 15 days and it never said us data in purchased it
I was trying to buy roaming add-on for my visit to the states and my credit card was charged 9 times. How do I get those charges reversed? Terrible…
I am in this endless cat and mouse game with private messaging to "support staff"I ask a question and some time later, get a canned response. I ask for further clarification or assistance but the person has vanished. Some time later I get a new re...
I’m looking to sign up with Public Mobile. Currently the 15GB per month plan is $40, as opposed to the regular price of $60. If I sign up at the reduced price, do I get to keep that price until I change my plan? Or will the price just jump back up to...
Hi all, I'm at my wit's end. I got a text from Public saying they didn't get a payment so my service wasn't renewed. But I swear I set up auto-renew. The really awful thing is that there was no warning or anything, they just cut off my service! Then...
I have ordered a SIM card on April 25 but still not received yet. How can I know what is happening. Thank you
Hi Everyone,I finally got my friend to sign up with PM back in mid February. Drink the good Kool Aid! His account is still active as of today and no missed payments or deactivation. However, neither of us have received our Refer A Friend rewards ($10...
Hi there I on the phone with Telus and they have informed me that this number I want 778-585-xxxx is a public mobile number that is no longer in service. Can you release this number to me asap. I can then go to Mobile Klinik Professional Smartphone ...
I don't want voice mail to repeat the phone number that called.
the most, unreliable, inconvenient, providers I have ever heard of. Are you with public mobile? well time to switch providers. You probably cant get into your account, and you probably been at it for over a month trying to reset password,you send the...
how do i activate 2 sim cards on 1 account
Hi everyone. Could someone help me with this issue? I received the 1 gb of free holiday data back in December and my account says I have only used 51% of it. However, once I run out of my monthly data, my data no longer works despite having holiday d...
Public Mobile whePublic Mobile where is my bonus data? I have no access to the internet from my data anymore!re is my bonus data? I have no access to the internet from my data anymore!
Hi Had requested a refund for one payment to my account as when I tried it the first time, the payment was deducted but it never showed in the my balance part of the account. Tried it the second time and it did the same thing, which is when I raised ...
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