Community

Resolved! Old public mobile rewards system

So my friend is on the old public rewards system and they'd like to join the community but they don't want to switch to the new rewards. If they sign up for the community will they automatically be switched to the new rewards system?

Resolved! 500 bonus "Int'l long distance" minutes will be used for "Canada Wide" minutes?

 Hi, Do "int'l long distance calling minutes" get used for "Canada Wide" calling minutes if you have no more minutes left?I'm on the 15$- 100 minute plan.  On occasion I've run out of minutes and bought the 5$ 500 minute "Canada Wide"  top up package...

Resolved! Rewards not applied correctly

Hi there,I recently signed up for the 102$/ 90 day plan. With my monthly rewards deducted the app estimated I should be charged 78$ before taxes. However I was charged 105.28$ after taxes on my credit card. Could someone help? Seems like my rewards w...

Resolved! I CAN'T LOGIN

@CS_AgentI am literally unable to login to my account to cancel my subscription. I have a new plan with a different provider and I need to cancel with Public Mobile. I can't login as I am just constantly sent in a loop and redirected back to the home...

Resolved! I need to initiate a request to change my number to the old one

I am trying to connect my old fido line with my public mobile line. The number is already showing on my public mobile account but fido is claiming that they sent in a request to authenticate which I did not get. I need another request for the line tr...

Resolved! Reusing physical SIM that was used before

I had to purchase a SIM to have a temporary number assigned to it while signing up for a PM plan.now that I am done signing up, and using an eSIM (which is what my original intent was) could I re-use the physical SIM i had to buy ? I would like to re...

Resolved! Incoming calls

Just paid for my plan and my incoming calls aren’t working 

Resolved! Subscription

I have 90 days subscription now $34.00 per month.If I don't change anything it will renew same plan automatically 90 days subscription 34.00 per month?

Resolved! Rewards

 I’m thinking of changing my subscription plan. I currently have the $25 per month plan, and I have $10 in rewards savings per month. (Pre-Authorized Payments, Loyalty, and Refer-a-Friend) My question is, if I decide to switch from the $25 per month ...

Resolved! Old Sim cards still supported

I have a few very old, but new simcards(never used). They are not even triple size. I womder if they are still good and support 5G, VoLTE. Thanks

Resolved! help needed on the $15 plan

About the $15 plan with 250mb data ----what will happen after the 250mb data get used up?  will the data just gets cut off for the month? or people can still use data at a much slow speed (slow unlimited data)? Thanks

Resolved! I want to cancel subscription

Resolved! Number wouldnt transfer - want to cancel and pick new phone number

I tried to transfer service from Telus to Public Mobile and as a result my old phone I threw out the SIM and sent the phone back - I no longer have access to this. Public Mobile app says it would transfer my number and take 5 hours, 2 days later the ...

Resolved! eSIM won’t transfer

2 major problems 1- I bought a new iPhone and Esim won’t transfer over so I cannot use my new phone, I am on vacation in the US and it’s not working, even the Apple rep couldn’t get it to transfer. 2- my husband signed up to Public Mobile at the same...

Resolved! Subscription

I renewed my subscription oct.20.2023 for 90 days. I only get 5.10 points should be 5.85 points. Why is that?

Resolved! Can't get eversafe code

My daughter is having an issue with her sim card, which she cannot receive the text/voice code, and she has no access to her email. Is there a way around accessing her account?She would like to update her email address as well.

Resolved! Emergency calls only

From one day to the other my phone stop receiving calls, data and text and have the message "emergency calls only".I rebooted the phone and put the sim card in another phone as well, but still have the same issue.I bought a new sim card since I think...