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Need PUK code.

NoriT
Good Citizen / Bon Citoyen

My phone is locked out.

I need PUK code.

 I already chatted with Agent about it but I don’t know if I can get it or not. 
Please advise me. 
Thank you. 

4 REPLIES 4

NoriT
Good Citizen / Bon Citoyen

Thank you for your suggestion. 

NoriT
Good Citizen / Bon Citoyen

Thank you so much! I got a ticket and Agent sent me email. 

hairbag1
Mayor / Maire

@NoriT 

what message is your cellphone showing with regard to PUK ? If it's asking for the sim PUK number...you'll need Customer Support for that.

If message says Sim Network Unlock PUK, then your cellphone is locked to previous network. Public Mobile Customer Support can't help with that issue...you need to contact previous cell network to unlock your cell.

TheSterlinger
Mayor / Maire

@NoriT  if you spoke with an agent they should have resolved it. What did they say when you chatted with them? Did, you check your inbox for the reply?

Check out this link and proceed from there.

https://urlshortner.tiia.ai/Oyn1L6

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