Community

Outage???

Was / is there a service outage today?May the 4th be with you in 2023…

Funds Available Not Showing Up so I can purchase a USA Plan

I added funds to purchase the USA plan for $30.00 ($33.90 + Tax). There are 2 of these charges on my credit card.  I ended up getting only 1 receipt.  When I go to purchase the USA Plan it says there are no funds available. Edit by Dunkman : removed ...

Charged 4 times and cannot submit a ticket.

I was just charged 4 times (46$x4) and every time I try to submit a ticket it takes me right back to the login. I’d really like to get refunded asap

Visual Voicemail

Hi all, I have recently ported my number to PM from Telus (3 years ago I had moved from fido to Telus). Now voice mail on my iPhone XR stopped working (it’s stuck at the Visual Voicemail screen, which PM doesn’t support). I have gone through every po...

Triple charged

I was just triple charged and not one payment went on my account. It also won't let me submit a ticket says there was a log in error. I tried my user name and my email associated with my account. 

Changing Sim card

Lost card got new one want to change email and keep number how that work I lost my Sim card got new one want same number

Can't seem to login to my account

Hi community, I am having trouble logging in to my account. It takes me to a blank page that says "forbidden" on the top. Any tips? Thanks! Sara

How can I get call history for Feb 2022?

reward

how to switch back to old public rewards? 

Can't sign in

I try to log in and it says "Password/Email wrong"I try changing password and nothing gets sent to my E-Mail. I just want to update my billing info. Needing the website instead of some app is a real pain.

Cannot send pictures/MMS

Hi. In the last 2 days I have not been able to send any pictures.  My phone is not in the list of devices that Public Mobile no longer support. What can be the issue? Thanks. 

i changed my email and now I cant get into my account because i dont have access to old email

cant access my account because i dont have access to my old email

No PM's receipt of payment notice

I did not receive the text message to inform me that my auto-payment has been duly received. Please check. Thank you.  p.s. I returned from leave on April 3rd and instantly activated my auto-payment.

Not being able to sign in

my partner cannot change his credit card info, because texting doesn't work anymore and his email may be different from when he started. He would prefer to start again with a new account. Does anyone have any idea how to help him?Thanks Ans

Password

4digit password I'm not sure I have it.can I get a new one

Only getting 1/4 my calls and texts

To summarize, I am only getting 1/4 of my calls/ texts, I can dial out, I have to resend most texts, my phone stays on 3g even though I signed up for 4g, my # from my other service provider has been successfully transferred, I changed my pin # almost...

Cannot Call or Receive Calls

Since 10 hours I’m not able to make or receive calls. I have initiated two tickets already but got no CS agent to respond, is this normal?

Signing into account

i could not sign into my account...I was told to create a community account so I did. Can I now use that infomto sign into my account?i want to see my plan and billing information....I want to change my plan to more data....please help me...very frus...

automatic bill payment not working

Add to Bank account

I want to add my public account to my bank account 

(Order 341514) I ordered a sim on 25th April 2023

Hi Team, I order a sim card on 25th April 2023 with order number 331514. I am still waiting for an email or message which says it is shipped and here is your shipment number. But still there is no sign of any email or shipment number.Can you please h...

no data

Hi, I checked my account and I still have data left unused but when I turn on cellular data on my phone, I do not have internet. Is it a problem with public mobile or is it my phone?