Community

Requesting new esim

I messed up on the activation, how do I request for a new esim?

Plan renews early!!

The plans on both mine, my husband's and my son's phones have renewed before the renewal date, which means I will have a longer "month" ? Or I am not sure what is going on. It renewed about a week early. Is this going to be a habit? What happens to t...

Not getting calls in the US today

I have the US-Can-Mex plan and an in the US. People calling me are getting put through to VM.  I am getting texts and data is working, albeit slowly. I've tried both ATT and T-Mobile on LTE on my Pixel 3, so no 5g. Not sure what the problem is. I've ...

After porting number, can't receive calls

I can make but not receive calls, same for texts. It's been 2 days

Unable to.receive calls or send messages

Transferring Number While In USA?

I have new Public Mobile plan (with a physical aim and a long standing TELUS service (for the same phone).  I watched the PM YouTube video about the transfer/port process, but it wasn't clear if it will work when I am in the USA.If I put the TELUS si...

Request to Cancel My Plan

My dad has an active account that he needs to cancel. He is unable to do so as he is no longer in Canada and doesn’t have Wi-Fi calling activated on his phone. He is not receiving the OTP to log in to his account. i have already been charged twice fo...

No Service

 My account shows payment, but my phone is saying no service. Went online to my bank and shows payment payed

Email change on account

I need to change the email associated with my account. Can someone help me to do this please

Bilingual system-generated voicemail message

Is there a way to select a system-generated voicemail that is bilingual (English and French)?

Spam Callers

Can I select an option for callers to press a number prior to the call coming through to help avoid spam callers?  I believe Koodo and/or Freedom have this feature.

Call

I need a agent to call me it is very annoying to go through this

Not receiving calls

I am unable to receive any calls from anyone. I am not receiving verification codes via SMS. I not cannot access this account with public mobile because it’s sending SMS to my number I am not receiving. I wish I could talk to a real person about this...

Changing iPhone telephone number

Question # 1: How can I change my iphone number registered with Public Mobile?Question # 2: Will I need a new SIM card for the new telephone number? 

Address change

Trying to change my address and the web form is telling me it is an invalid address. It is a valid address, so what is the solution?

Puk code

Hi dear I need my puk code for my sin card please?

Unable to call out or receive calls

Since yesterday (Dec. 11), I cannot call out or receive calls. No dialing sound. Texting and mobile data are working. Received multiple voice message alerts. Restarted handsets and re-inserted SIM card multiple times, still not working. Please help.

Data stopped working iPhone 14

iPhone 14. Data was working. Now stopped. Canadian in Nevada.new to public mobile. 

Ported number (Rogers > PM) - Calls/SMS/Data work - iMessage/Facetime doesn't

I ported my number from Rogers to PM and everything is working. Calls (incoming/outgoing), SMS and Data. My old Rogers account no longer shows my phone number on the account, the SIM doesn't work for calls/texts. My phone number goes to the PM Voicem...

why I can't make any phone call ?

My CURRENT SUBSCRIPTION include Unlimited Canada-wide Talk;Unlimited International Text;but when i try to make a phone call to another number ,telling me I used all my talking minutes? that's insane and can't raise tickets . the service sucks !I hope...

Not able to receive texts and calls while in US

I'm in US, I have a Ca-US-Mexico roaming plan, and not able to receive any texts and calls, while data works and I can make calls just fine. This is urgent as I have to confirm a payment and I cannot receive the verification code through SMS! 

Reached Mexico but data not working

Had taken the new plan for this 

Porting my phone number

The public mobile site says that it takes around 5 hours to port the existing phone number. However, I activated my SIM and requested the phone transfer yesterday but the transfer has not been made yet. I didn't even get an update despite sending mul...

After I change to public mobile, I can’t send text messages and I can’t receive any test messages

can you please check, what’s the problem with this issue. It is not my cellphone problem since I changed to second phone to test it as well. much thanks jacky 

SIM card blocked although I am paid up and on subscription

Suddenly this after noon between 6:00 PM and 7:30 PM my phone wouldn't work and I got a SIM Card Blocked error. I have the "Emergency calls only" symbol as well.I took my SIM card out and put it back and rebooted but to no avail. 

Re: CAN/US /MEX plans are finally here community

There was a link for CAN/US/MEX to include long distance minutes with the plan (500 Minutes LD to UK,India,etc)I remember when clicking on it , it was showing LD minutes to UK , Thailand etc... in the proposed plan, but after login in and checking th...