Double Charged by Public Mobile. Should I get Credit Card Company to chargeback?

[Tony338]

I recently signed up for a new account, and I was trying to get my number transferred over. The system ended up double charging me, and I still have not been able to process the number transfer.

Contacting support has been no avail, should I just ask for a chargeback right now? 

[Tony338]

Will do, thank you!

[hTideGnow]

hi @Tony338 

don't try charge back.

once you process a charge back, your service will be suspended and it is tough to get back to good status

please work with agent on a solution instead 

[hairbag1 · Accepted solution]

@Tony338 

nnnooo...don't do a charge back. PM will get upset if you do. Just message a CSA and they can add credit to your account if you paid X 2.

added...forgot to include link to Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them as much account info as you can ie; phone number, account number, type of on-file credit card..etc. Watch the little envelop icon on top right side of page will be highlighted when they respond.