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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11107 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Resolved! New Phone

I ordered a phone last week and I haven't received confirmation that it's coming. 

Resolved! Exchange Adds on

Hi, May I exchange one of my adds on which is a 300 mins international with a 1GB package data, both are same price but I added a wrong item. Thanks for your help,Azhar

azhar by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Resolved! deactivation of my account

I would like to know why my account was deactivated today when you still had my debit card number?I have now put in new credit card number.  Hope there will be no more deactivations.Thanks

Resolved! No Reply to Ticket Submitted

It has been so many days since I submitted a ticket that my Public mobile is not working. Ticket Ref # 287467/535Please help me.

ankurr500 by Good Citizen / Bon Citoyen
  • 241 Views
  • 4 replies
  • 0 Bravos

Resolved! can't receive incoming calls

recently changed to public and transferred my rogers number.  got the authorization from rogers and still not able to get incoming calls two days later

TMT1 by Great Neighbour / Super Voisin
  • 282 Views
  • 3 replies
  • 0 Bravos

Resolved! 4G speed

I moved from a 3G plan to a 4G plan to get a better speed but there is no difference. So can i move back to my old plan?

Samy82 by Great Neighbour / Super Voisin
  • 477 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone is not working after making payment

I have done everything including resetting the phone and it still does not work, $2.00 credit on my account, public mobile website says phone is activated. This phone needs to work, please help!

Meghan1 by Great Neighbour / Super Voisin
  • 195 Views
  • 7 replies
  • 0 Bravos

Resolved! top ups

I paid for wrong top up. I bought usa data/long distance top up. I would like a refund for that, or an exchange for something i could use would be awesome.

miriamb by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

Resolved! What does reprovisioning your SIM do?

I have heard that if one is experiencing slow data speeds they should try to reprovision their SIM card.How is this done?  Does transferring one's account to a new SIM do the trick?

Tsawwassen by Model Citizen / Citoyen Modèle
  • 1163 Views
  • 13 replies
  • 1 Bravos

Resolved! No service

How long before an agent contacts me. It’s been 48 hrs. 

Diane71 by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 1 Bravos

Resolved! SIM card

When I go to activate my SIM card it asks for a 19 digit number, but my SIM card is 20 digits. When I try to exclude the first or last number it says that my card is incorrect - SOS

livdevine by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 1 Bravos

Resolved! Degraded data

@CS_Agent I'm on a 8Gb "3G" data plan with 2Gb of US data. I've had this plan since late 2019. The data speeds used to be a consistent 3Mbps down/up, but as of late (maybe 3 months ago), my speeds are <600kbps download, while upload is still the usua...

ssilva by Good Citizen / Bon Citoyen
  • 415 Views
  • 9 replies
  • 0 Bravos

Cannot make outgoing calls

@CS_Agent I am unable to make outgoing calls with my phone. I am certain it is a Sim card issue, because I experience the same problem when I put my Sim card in another device. Please advise asap, I submitted a ticket weeks ago and didn't hear anythi...

GCaissie by Great Neighbour / Super Voisin
  • 310 Views
  • 6 replies
  • 1 Bravos

Resolved! sim activation problem

i want to transfer my phone number from Koodo to public mobile, but the system say my number is not a valid Canada number? what can i do?

tangtsz by Great Neighbour / Super Voisin
  • 304 Views
  • 4 replies
  • 0 Bravos

Resolved! data over usage

My daughter's data is being used up at odd hours of the day, and seems to be used when she is not even using her phone. how do I make sure that her phone isn't using data when it can be using wifi. my other daughter hasn't even used any data and they...

lanaG1 by Great Neighbour / Super Voisin
  • 275 Views
  • 3 replies
  • 0 Bravos

Not receiving calls or texts

I activated my account yesterday but I can't receive texts or calls. When someone calls, they get a message saying the number is not in service.  My internet seems to be working and I can call but not text. This is a new number, I didn't transfer the...

meloleon by Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 0 Bravos

Resolved! did not receive device

I ordered a used phone, but did not receive the device or a confirmation email, however my account was charged. I do not have the order number or any details beyond my account information, the date I ordered it, and the card information I ordered it ...

josefduchesne by Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card not arriving

So I ordered sim cards and they are never coming and I didn't get a tracking number either

David42 by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 0 Bravos

Resolved! no signal

I have an active plan. Today I changed my public mobile number to a new number and I also registered an e-sim on my iPhone 14 pro. And then I inserted public mobile sim into my phone and no signal from there on. Don't know what's happening. please he...

fjames02 by Good Citizen / Bon Citoyen
  • 412 Views
  • 8 replies
  • 0 Bravos

Data used up before month end for the first time

For the first time since joining Public Mobile, I received notifications that my data is used up. Not only my monthly allocation, but the bonus data I’ve had for over a year. When I checked usage, it says the data is being used after midnight - when ...

DM55 by Great Neighbour / Super Voisin
  • 171 Views
  • 1 replies
  • 0 Bravos

Resolved! unable to reset password

I was trying to reset my password for my account. However, it shows an error, now I am unable to log into my account.

diyasun27 by Great Neighbour / Super Voisin
  • 173 Views
  • 1 replies
  • 0 Bravos

Caller ID

Hi, I just switched over but when someone calls me I can't see who it is. Just says unknown caller.

Kjussila by Great Neighbour / Super Voisin
  • 193 Views
  • 4 replies
  • 0 Bravos

Resolved! self serve email

please change my self serve email to my community email

erwindyck by Great Neighbour / Super Voisin
  • 285 Views
  • 4 replies
  • 0 Bravos

Visa's won't process

@CS_Agent I'm trying to port my number and open a new account but my visa and my visa debit keep getting declined even though both accounts have sufficient funds to pay.  I do have another Public account...this one i am setting up for my foster daugh...

@CS_Agent

My account says that it is suspended due to non payment but my account is automatically paid by CC and is paid up until late May. When my husband tried to phone my number it says that my number is still in the US which is where we have been until May...

Vicky7809 by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos
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