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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can i change the name that shows up on call display?

I have a second account for my mom but when she makes calls my name shows up on people's call display, can i change that so her name shows up instead?

Resolved! Add on

Hi,i did see that I have 240 GB free to use,when I changed my plan it disappears,can I know why ?

Resolved! Promo offer not given

three of my household family members got a text offer for 4G and 40 GB for $29.00. I just want the same offer. I have been a public mobile member for many years. Can someone please look into this for me. who can I contact to get this deal? Thank you

Resolved! Rewards Program

I used to get $1 for each year with Public Mobile, $2 for paying using my credit card, and $1 for referring a friend. I just looked at my rewards and the only thing I see is $2 for referring a friend. Do we not get the other money as points anymore...

International minutes

Not able to call Finland on 300 International long distance minutes. Why?

SOLVED - Conditional call forwarding and YouMail not working

I was unable to program conditional call forwarding with my Samsung Galaxy A15 cell phone.This is a very frustrating experience for many Public Mobile users, especially those who enjoyed using YouMail as an alternative to regular voicemail.This is th...

Resolved! over billing

I was charged 28.00 on the last bill and it is usually 22.40 Please explain why.

Agent support needed

Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?

Hi. I am wondering how to access my call history from May 2023. thank you

Resolved! Quick question

Hi! I would like to talk to customer service in private please about my cell phone, who do I contact? Please let me know and thank you in advance!

Got charged 4x today

Don't know what is going on, but got charged $40.00 , 4 times today for data

Resolved! I got charged three TiMes Total mOre Than $100 FOr A US roaM add-on.

I tried to purchase a 15 day roam talk-txt-data add-on on June 14. Today I found that I have been charged three times on that day. How can I solve the problem?

Wife loosing her Public Mobile cellphone and I want to buy new SIM card for her but keeping phone nr

I am a Public Mobile customer.My wife is also customer. Today she lost her cellphone number. She can't log in (forget user id & pw)I want to do:- buy a new Public Mobile SIM Card number- Use her old cellphone numberWe still have the SIM card number, ...

subscription not activated

@CS_Agent I've passed the final step for subscribing, but it just says that it isn't activated. I can't even go back a step to try and look at mistakes. I have a new SIM and it's not activating. Is there anything I can do?

Resolved! Need help with replacement plan

Hello,My current plan is $25/month, 1024MB at 3speed. But the monthly discount offer is no longer available..I want change subscription to $19/month 1GB 4speed.Has anyone switched to this promotional plan yet?How do you do it? Will this result in any...

Transfer number

Hi! Im trying to transfer my koodo number to public mobile but it won't work...

Resolved! E Sim

Do I have to purchase a new e sim if I am switching to a new phone?

Resolved! Losing anniversary points

I joined PM since Aug 2019, received loyalty payment reduced every year. After switched to Public Rewards on May, I only see Points Back 1.25 pts, Refer a friend 4pts and Welcome Present 5pts, No Anniversary points. I already created 2 tickets but di...

Resolved! Inquiry about eSIM

Hello, this is my first time getting eSIM and I have quite a few questions about it.When you buy the eSIM do you get the QR code right away? Also, how long does it take to activate eSIM??One last question, I am planning to get eSIM on June 23 and act...

Confirmation of Identity.

I have opened a new line and I put in a new SIM card and now it gives me this message. "A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number."I send the code for identification, however,...

Overcharge

I was charged extra for June payment???

Resolved! You have run out of mins. Can't dial out..

This keeps happening. Normally I can change provider from auto to manual and it starts working. Not this time. I'm trying to call my dad and it says I have no mins..Not sure why it says this and my plan is unlimited.

Resolved! Can you please delete this account?

Private messaging doesn't work. Fortunately, I was able to recover my old account (this was created solely to help retrieve it).Thank you in advance,Mike

Cancelling Subscription

I want to cancel my subscription but I haven’t activated my eSIM yet so I don’t seem to have access to My Payments in my account. How do I cancel my subscription?

Resolved! Rewards use to lower monthly fee

How to use rewards

Resolved! Incorrect charges

When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card.

Resolved! New Phone

If I purchase a new phone how do I add it to my account? do I have to purchase a SIM card?

Resolved! Plan rate

How come my plan went from $21 to$26?

Resolved! one of my accounts locked and couldn't login after 1 hour wait

I have 2 accounts and one of them is locked, tried re login or reset password atter 1 hour wait, but it was still in locked status.please help. thanks.

Resolved! Sim swapping, maximum amount of times?

I swap my sim, a lot. This time I’ve used eSIM to maybe make it easier.Is there a maximum times it can be swapped? do I have to buy an eSIM every time even IF it’s had the line on it before?Thanks

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