Hello Public Mobile,
I am not sure what else I can do or where to go as you see below nothing works.
I signed up for a service on Dec 15 and did the 90 day option. I tried to port my number over while setting up, but it failed and it kept erroring out. I then tried in the App, same issue. I tried for a 3rd and 4th time without porting my number and now it is stuck with finish your setup and activate but I cannot get it to work just keeps erroring out. Same with the app.
I tried to get customer support during working hours about 10 times and then it keep hanging up on me. Comes up with a customer service agent will be with you shortly, then connects and then disconnects immediately say no one is available at this time try during working hours.
I have tried 2 different web browsers. Chrome and Edge. I tried 3 different devices on 3 different networks.
I know tried to post a question to the chat bot and it gives me a submit ticket link. Each time I click that link it gives me a times out error and oops something went wrong and go back and try again. that doesn't work either.
At this point I am frustrated, I was a customer for a few years before I had to switch for work and it was great but given all these issue and with no one I can get help from I am done and want a refund and also make sure my reoccurring billing is turned off if it turns on automatically.
please help me
account name is xxxxxxxxxxxxxxxx@xxxxxxxxxxx
thank you
Len!
