Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Calls go directly to voicemail

Hi My calls go directly to voicemail-Please help!

Resolved! HELP: cancel pre-paid plan

Hi guys, I am leaving Canada in May so I'd like to ask you: How do I cancel my pre-paid plan? Right now I have the auto-payment setting which renews automatically on the 28 of each month. When and how should I cancel it if I still want to use the pho...

Resolved! Plan payment

Hello all.So I made a payment online, this is the first time I didn't use a payment voucher and paid with my card. Public mobile just sent me a text message saying my plan did not review. But on my account it says my next payment is only due in Apr...

Resolved! resetting up email can't create it

I have a altacel flip phone and have used email before but can't get into it anymore. I tried removing it and setting it up but when it starts to create it, it says unknown problem. Also when trying to use internet it says that every site is unsafe. ...

Resolved! Auto pay

I was told by my referral friend that once you signed up for credit card Auto Pay that a $2.00 discount would be applied to your account thus reducing your monthly payments. Is this an automatic discount as I didn’t see any reference for it when try...

Resolved! Transfer phone to new account

My phone number is 709-x-x.My daughter Mikaela x's is 709-x-x I am currently paying for her phone. As she is now 'on her own' she will start paying for it. She doesn't recall setting up an account so we don't know where it is!!! Yeah I know. Anyway h...

Resolved! Transaction was denied

Hi, I wanted to reactive the plan, the payment didn't go through, showing below message, I tried three credit cards. Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be comple...

Resolved! SIM Card Activation

I just bought a new PM SIM card, went through the activation process, picked a plan, paid, and put the card in my phone. That was yesterday and my phone is still telling me "No Service". I can't send or receive calls or texts. I have tried my friend'...

Resolved! Locked out of account

I am locked out of my self serve account and can not top up my phone . How do I create a ticket.

Made payment but account not activating

My credit card expired so I have made a manual payment. The credit is showing there but the account didnt activate

Resolved! lost phone

lost my phone but have new sim card what do Ido?

Resolved! Voucher not working

Bought 2 vouchers and niether has worked all day zzz rip my phone

iOS 15.4 Final is good on PM?

HI All, Anyone using the iOS 15.4 final now? It is working on PM without any issue? It won't have any Data issue like Beta 1 and 2?

Resolved! Certified pre-owned phone return unable to create a ticket order

Hi, I purchased a Certified pre-owned phone last week, but after I am using it, the sound was burry and turns very hot in a short period of time. I wanted to create a return ticket online, but I wan not able to do that. Please help me with that.Thank...

Resolved! Remove autopay

Hello, a mother setup autopay for her daughters Public Mobile account, but now the mother doesn't want her credit card to be charged anymore. The daughter will be moving out and may keep the public mobile account xxxxxxxxxxxx but she will be paying f...

Resolved! URGENT

Hi all, I was purchasing an iPhone on this website and I couldn't process the payment because the ZIP code didn't match the billing address so I kept pressing on the "Complete order" button, hoping that it works. It didn't but I lost my money doing t...

Resolved! Service

How do I stop my Public Mobile Service as I am moving out of Country and want to cut off March 30th?

Resolved! Payment problem

ZI was sent new Visa card . same Number different valid to date. Mobile Acct. was cancelled would like it re-instated with same cell number & same plan (total 23.52). Thx.

Resolved! No service

I bought a U.S. plan for $50 + 10 gb, thought it was good called Tennessee and told them I will be there tomorrow, I’m broken down in Virginia and my phone or data won’t work. I talked to Ana and it’s not her problem and you can’t escalate this to an...

Resolved! Unlimited?

Hi there, I purchased a $15 plan for my daughter which is supposed to have unlimited texting picture messaging and 250 MB of data. For some reason her texting seems to be limited and no longer sends texts without Wi-Fi, and her available data disappe...

internet issues

hello ,i just purchased data add-ons i tried to airplane mode turn the phone i did try everything, i still have no internet connection

Resolved! Sim will not read in my unlocked phone, that IS compatible

Sim will not read in my unlocked phone, that IS compatible. I have my old SIM card and I bought a new one, just in case mine got damaged moving it. I would like to keep my same PUBLIC MOBILE number. Any help, plzzzz

My curious mind

Resolved! Phone warranty

I have bought a pre own phone ten months again . this morning the screen has a 3 line on one side up and down and phone is not working... I live in Pembroke , Ontario I would like to found out how I can get this repaired.Thank-You

Resolved! Payments

Why did 2 payments for the same amount on the same day Match 14 2022 come out of my MasterCard?

Resolved! transfer responsibilty

I have been paying my friends phone bill for quite a while (7-10 years) but now he wants me to transfer responsibilty to him. Is this possible?

Resolved! Out of town for 4 months and SIM no longer work

Does anyone have the following problem before? We were out of town for four months with auto-pay; however, SIM is no longer working and can log in into the original account and the previous no. is out of service. What can I do?

Resolved! Attempting To Register a Refer-A-Friend Reward After Activation

My phone account was transferred on March 5/22 from Bell to Public at a Koodoo kiosk in a shopping center. The reps indicated that the referral code (Rxxxxx) did not work. This code was from my brother's account which he has had for over a year. I ha...

Resolved! Will my PM Sim work when I am down in Nicaragua

Hi I am relocating to Nicaragua and am wondering will I get any service with my PM sim whilst I am making the transition?

Resolved! Print invoice

Hello , how do I print my invoice myself

Community

Forum Posts