Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend just switched to Public and has paid for the plan (40G/$34). But her current carrier Rogers Phone Box asked her to cancel her public subscription before they can give her the account number!!!Anyone can help with this nasty mess ?
I signed up yesterday , placed the referral code , it is shown in the summary page yet it is not being discounted on the total price, how do I get this resolved?
HiI was lucky enough to confirm my subscription change to the 40gb $34 5g plan on the Friday right before midnight. I checked the next day and it was still confirmed to change on next renewal. I checked today and now I have nothing showing at all fo...
I have 1000 Minutes US LD available right now, but not sure whether this will cover when i travel into US as a roaming pack or not, so please check and confirm.
Does anyone know how long is this plan valid for before public mobile increases it and charges higher monthly? Just wondering if there is any warning before plan increases?
Hi,Can I move the left $77 credit to my current Koodo account? When I ported my number yesterday, didn’t think about the credit transfer. I already called Koodo CS, but they said it can’t be handled on their side and I need to contact PM. Thanks,
So yesterday, one of my Freedom Mobile lines to my existing Public Mobile account. After several hours, I noticed on my Public Mobile self serve that my Freedom Mobile is now showing up as my Public Mobile number. I did not get a text from my Freedom...
I just subscribed and attempted to activated my esim. I got a temporary number. I cannot receive text messages or data to login to the mobile app to fix it. I'm not sure if the esim activation was successful. Please help. Let me know what you n...
We are having issues with activation. The number has not been ported over from previous provider -Bell. We called Bell yet they said no request made from Public & apparently it has to come from them & not a customer request. Does anyone have a phone ...
My husband's credit card expired and now he is locked out of his account. He cannot update his credit card info because a security pin is sent to his cell which he is locked out of. We cannot get a hold of anyone to update information either. Any ass...
Hello,Like many others, I've been having many issues porting my number and moving to Public Mobile.On Friday ( Nov 24th ) I started the process to switch to the 5G $34 plan, and during the porting of my number I got an error. I did receive a text fro...
I had 2 PM SIMs so I created each of my parents a PM account, linked the SIMs and purchased the Black Friday plans. I stopped there as their current provider, Zoomer, has until Dec 1 to complete their term. Is it okay to wait until their term ends an...
Hi,I have been having issues with 2 lines that I am trying to activate with Public Mobile. I was moving a total of 6 lines over. 4 went well with no issues but on the final 2 I hit issues when the site latency problem cropped up. I had a customer s...
Hey everyone,I don't need 30bg of data so I signed up with a 3G plan 5 days ago. I'll be heading south for a month and decided 4G would be a safer bet for roaming and went to change my plan. That's when I saw a new 10GB 4G plan which is perfect for m...
Hi there,I selected a plan and completed the payment on the website. Then I downloaded the app to transfer my number from Fido. However, the app asked me to resume activation. Now my account should start with choosing a plan and requesting a payment ...
I ported from koodo with physical sim to public with esim and the port out was done so i lost my service since yesterday morning!I downloaded the app to activate the service but didn't receive email for esim install, and they kept asking me for 6 di...
I have noticed that my credit card has a double billing on it , I upgraded my acct to more data and it has been still billing me the older amount . How do I resolve this and get money refunded ?Thanks
Hi all,I just signed up for Public Mobile (Black Friday promo) and would like to use my referral code for my wife. Unfortunately my phone needs the physical SIM card so I can't activate my account right now.At this point, is there any way for me to g...
I activated my account on Nov 25 and ordered a $5 SIM card to be mailed to me. I still haven't gotten my SIM card, am I being charged for the plan when I cant even use it ? Thanks in advance!
I tried many times, it send me a code many times but I can`t acces to my account from my phone. Can you help me please?From my PC I can access easly.
Looking at my credit card statement for settled transactions, I see I was charged twice for my subscription rather than once (the amount is the same: $38.08).I had a lot of difficulty with the website working when trying to register so I suspect it’s...
Hi,Since yesterday I was able to get a hold of 4 telus porting member over the phone and none was able to port my number to Public Mobile. They all say they can't do it for Public Mobile....Those that were able, what do you tell them?I am very frustr...
I recently moved to Public Mobile this past Friday, I received a text from Bell to authorize the porting of my number, which I responded yes to, and I was able to get setup on an eSIM. I'm currently able to make outbound calls and texts, however inbo...
Hi, I transferred my number recently, and it's not working for text messages. I paid for a monthly plan already. It's been two days, and I couldn't use the service, nor could I log in to the account. Eversafe wants to verify my Identity by sending OT...
Hi, I got a new sim card recently and its not working at all. I paid for a monthly plan already. It's been 4 days I couldn't use the service neither I could login to the account. Eversafe wants to verify my Identity by sending otp on that phone numbe...
I forgot to enter my referral code, when I transferred my wife’s phone over to Public. Is it too late to use my referral code now that her account has been activated? Thanks.
Reason I am asking is that I've purchased two new accounts for each of my parents and one of them needs a physical SIM, which will take a while to arrive, and I'd like them to both have their pay cycle on the same day.Does the pay cycle begin on the ...
Hi there,I purchased a plan yesterday. How do I get the e-sim without downloading the app? I paid already. My apple store is not set as canada as I am travelling to Canada, and i cannot download it.can I use my's son iphone to get the esim number, th...
just bought plan and paid the bill. but eSIM activation failed. i can't call or text/ neither receiving call or text.im working tomorrow. very frustrating. even submitting ticket not working. very poor sevice. how can i contact customer agent.
