Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Bought the service, put the sim chip in connected to wifi pressed ok tried to transfer number didnt work now ive been just stuck on a page that says to contact customer support then an agent directed me here. Please help. I bought the $34 for 40gbs d...
Good Afternoon, I have recently lost my phone and wanted to keep my old number is there a way to get a replacement SIM if so what are my steps? Thank you
I have transferred to Public mobile about 10 days ago. The last few days I realized that some phone numbers could not be received (straight to voice mail), and text messages also not be able to received. Are contacting the customer service the only ...
I’m a new customer and I was sent a text to verify my account to get full access to my number but that phone number does not work currently and wouldn’t be able to get a text how do I change that number ??
Why dont I see any available subscription upgrades in the subscriptions and add ons page. The only thing there when I click the change subscription is a downgraded package from what I have.. I currently have the 3g 1GB package, most of the current o...
I just purchased a Public Mobile phone plan but was unable to activate it because it ask me to download and use an app. My phone does not natively support ESIM but I have a compatible ESIM adapter. It is not letting me go past stage 3 on the Public M...
I have problems with transferring my daughter's Koodo prepaid account to Public. I don't know the account number in Public but know in Koodo. I need agent support
I am unable to buy a new esim fr a new device i just purchased. There are no options in my account for me to purchase a new one. I need to keep y number HELP!!!
I noticed on Public Mobile Plan, they state earn $0.75-1.20/mth on Public Points, does that apply to existing customers? If so, how do we access our Public Points ? Also, are the points redeem for offset of bill payment or?
Hello, I'm having trouble transferring my number from Speakout to PM. I got the message from Speakout (this services pigging backs on Rogers) saying that they have approved the transfer but I haven't received any messages from PM confirming that the...
Past few year, Public Mobile will give out free data & free international minutes to existing customers, do they not do that anymore this year? I have not receive any text message or anything?
According to the public mobile app My data is disappearing overnight while the phone is on a solid wifi connection and not in use. And it doesn’t correspond with my IOS usage stats. I tried to open a service ticket but keep getting an error page.
Hi:I have a couple of public mobile numbers and I am travelling in the US . This one that I am using is working fine finally in the US so long as we don't connectd to AT&T, it took a phone upgrade to us this far. My current problem is with my other n...
Hi, I just switched y account to a 5G from a 3G and the new plan gave me more GB's then before. I am grandfathered with my rewards, so I get $5 worth of discounts every month due to referrals, loyalty and autopay. When I changed, there wasn't any not...
I have purchased' 2 15 days $15.00 add on but I have only gotten 10days. I purchased another this morning but it"s not working. Is there a contact number that I can call.
I got this msg:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.Can someone please help?I’m with Cityphone/Zoomer. Thanks.
Hi everyone! I was just wondering if anyone here knows if PM plans on giving a holiday bonus this year. Every year I've been a customer, I've received one. So far, still nothing.
I recently switched to mobile here, everything was going fine until I didn't receive my 90min transfer verification from Rogers. I called Rogers and am told I need Public to Send the transfer request again so I can approve it or call them so they can...
I had to remove my SIM card to get the eSIM setup.. did not think I had to put my SIM card back to get the verification code since it said it could take 5hrs. Once I put my old SIM card back in I received all the code and missed the posting text.
I wanted to change my subscription online, i clicked on change now and then i added my voucher number and I took the amount out from my previous subscription. how do I go to change that to be able to get the subscription i wanted and not my old subsc...
