Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased US roaming Data. My plan show the plan. When I arrived US, I turn on the roaming, restart the phone many times. And still not working! I changed the network to T-mobile and still not working. Restart the phone again and still not wor...
I initially missed out on the $39 for 20 gigs deal, so last night I finally bit the bullet and paid $44 for 30 gigs and today the other deal came back. Can I switch without having to pay again? Can they just switch the plan and transfer the payment t...
I got the lowest one for my kid. Realized you didn’t get to text. So went to the next one up in two hours. I’ve been charged for both plans. How do I solve this? I can’t submit a ticket to save my life
I bought the SIM card already and I have it with me,when is the latest time I can transfer my number over to public before the coupon ends
I'm locked out of my account. Tried several times to change passwords and always says password and email doesn't match
Hi @ Moderator_Team1 @ Moderator Need PUK for my other Phone as I am locked out.Please let me know the process to fix it.Thanks in advance.Regards, edited by computergeek541: removed taggoing of incorrect members (none of the tagged usernames are mo...
@CS_Agent Can I get pre-approval to use an international Mastercard?
I paid and got new eSim and plan,but system continues to send 6 digital code to my old phone number , I can’t login to my account.please help me.
Will this sim/esim work internationally for receiving text messages ?And how do I get an esim please?like to cook
The only options are redeem voucher or add funds and no option to pay. The reason I want to pay early is even though we are set up for it to be paid automatically, it never goes through and I find out by learning that my phone isn’t working and freak...
@CS_Agent: I have not been receiving text messages from a number of people by they are receiving my messages.
I am looking for assistance as I have been told by You Mail (who we use for call forwarding) that I need to call Public Mobile and have them enable call forwarding feature again as it is currently not working. You Mail unable to assist as the problem...
My phone is suspended now and I want to unsupend it again. But there is no way to get the security code neither undo the two step authentication because I cant log in!. I can get an email for authentication but there is no option. Is there any way to...
Hello @CS_Agent ,I am an existing Public Mobile member. I had an android phone but recently I got gifted an iPhone 14 (bought from America) from a family member. It requires an eSIM activation code but I only have the physical SIM card. Is it possibl...
I've purchased the US roaming data package, and can see it on my account, but my data is not working south of the border. What can I do to get it running?
I have already enrolled for community years ago. And did use it often with an ID.I have not been able to do so.....but then I did not come into the community for quite some time. But I liked my old Id it was forcing me to choose another as they said...
Literally posted over 2 weeks ago about getting my old username merged with my new username. It has been a constant back and forth with support to complete this simple task. I think I've spoken to most of the customer service reps now. See the image ...
I'm currently on a $40/m / 15gb subscription. I also have many unused Add-ons collected for 4 years which are still unused completely. These include data / international minutes etc. My question is, If I switch to the currently available $39/20gb pla...
Hi, signed up for PM on Sunday, transferring a number from Sasktel. My Sasktel account has been closed but my new PM SIM is not working in my phone yet. Any ideas as to why?
I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?
Hi, for the past 4 years I've had a pm account thatc I was using with a ZTE cellular to cordless phone box as my home phone. I've decided to unsubscribe/cancel that account and upgrade my other PM account that I use for my smartphone. I'm just wonder...
Recently I looked to my bank account and I could saw that I've been paying twice each month since more than a year. Even the amount of both payments is different.I've contacted the chat and send a ticket with the problem, but nobody contacted me.This...
how do i cancel my account and credit my credit card - my service was never activated because of esim ploblems
@CS_Agent I applied my rewards to discounted from my monthly subscription fee. However, It charged the amount in full and also consumed the rewards. How to solve this?
I just received a new sim card for my daughters phone. Logged in, entered the sim, and now am at a page that says we noticed you have an active PM service and is sending the 6 digit code to a phone number that is not mine and does not give me the opt...
Hello, my 2GB promotion disappeared from my account recently. Where did it go?
Just signed up the new $39 plan this morning and have not yet activate the new plan on the phone through the app but after reading all the posts on the community already make me regretted signing up with public again. I got the plan with intention to...
@CS_Agent Have not been able to make or receive calls. my account is active, I have data, I have restarted my phone. I have tried airplane mode. Turning on/off airplane mode works sometimes. Then it stops working again
But it's not working. I refuse to pay again. The system gives me an XXX error when I try to submit a ticket. Can I have a working phone or my money back asap? I'm applying for work and cannot be without a phone at such a crucial time in life.
I have 250 mb of 3G of data left this month but I have 6 Gb of 2 G data left in addons. When the 3G is used up does it switch over to the 2 G. What's the difference?
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