[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SIM card
Hello I ordered SIM cards to switch to your phone company 2 weeks ago and I have not received anything could someone get back to me about this.Gabbys
Apparent confirmation - no More the Merrier
The iPhone in Canada site says PM has confirmed there will be no bonuses this year. Article Link
Subscription change
Hello,I have change my current subscription to 4G .Before my renewal date but still I can see my old plan.can you please help.
Resolved! Old rewards, immediate change from 90 to 30 plan
Has anyone on the old rewards recently done an immediate plan change from 90 days to 30 days? Could you share what happened to the rewards? Sorry, I'd like to see an anonymized screen shot of the payment history, not interested in speculation...)Here...
USA roaming
What’s the difference between the $15 and $30 add on
My Phone doesn’t have forfait to receive the call
Hi, I cannot received the call .
Resolved! New sim for 5g plan?
Hi,I just switch to a 5g plan and my phone does not see it. I have a Samsung S20 FE 5g unlocked (bought at Costco, so was never dedicated to a network). I tried to find some info on how to get it but could not find a definitive answer on how to get...
Resolved! Your services are on hold due to the expiration of your subscription.
Hi PM,I have been a customer for several years and have always made my monthly payments. I received an SMS message today notifying me that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more th...
Can't receive SMS texts
my sister signed up with public mobile, for some reason her services work except she she can't get SMS text messages and we can't contact customer service.
service cut off, PM password forgotten so can't pay bill, cant login to gmail due to cell number 2FA
Trying to help my college, sequence of events: -Colleague had wallet stolen about a month ago-Wallet contents were cancelled-Forgot to update Public Mobile payment info -Go on a 3 week vacation out of the country, phone turned off the entire time-Ret...
Esim? Customer service #
I'm switching from Bell to Public -Canada /US not sure if my phone will be compatible with esim or if it's better to try to pop into a store to find a regular SIM. Would like to talk to a customer service rep and have my questions answered Help
Wrong number to port in
I typed the wong number to port in during the activation process. Now I cannot even log into account. How do I get hold of the porting team to re-start the process?
Pixel 7 keeps switching to 3G
Ever since I switched to Public Mobile from Koodo, my Pixel 7 keeps switching from 5G down to "H" or "H+", seemingly at random. When there is not a good a 5G connection, I would expect it to drop down to 4G/LTE, not 3G. Is this a known issue and is t...
I have 20gb but at 2gb it says i met my limit
Only had the plan for couple weeks and now i cant use more than 2gb of data.
Resolved! How can I gain access to my account?
I hadn't logged in in probably 5+ years, and now I want to make changes to my account. I do not remember which email I used to set up the account. It was definitely pre-Ever safe. I have the phone in hand. I can receive OTPs to change my password...
Rewards
How do I know how many rewards I can gain from the activity in community?
What's the easiest way to see data usage for a 90 day range?
I've got the 90-day subscription going and it's been fine but I was wondering how much data I actually use over the last 90 days? When doing a "usage history" inquiry, there is no specific "data use" only filter (or Texts or incoming or outgoing for ...
Resolved! ｉ want to received the spirit of the season off
i want to received the spirit of the season off this year. They have 2GB free date and 500 free intl.l long distance minutes.
Subscription Change
Hello, I just transferred my phone number to Public Mobile, less than 1 month ago. When I signed up, I got the 40GB plan for 34$/month. Now, the same plan offers 50GB. Considering I literally just joined Public Mobile, can I get the 50GB plan? I know...
5g slower?!??!!
Did the upgrade from 3G to the 5g 100gb package. Speed has gone from about 3 mbs to less than .5. My wife is in 3 g and still works ok so not likely the network. Help! I have my iPhone 13 set to 5g auto.
Want to use previous SIM and login
I'm trying to move back to Public Mobile. I kept my previous Public Mobile SIM card. It won't let me login to my account, and it says my SIM is already in use. Please help. I need to get away from Rogers AS
Why cannot see all promotion subsriptions to change under my account?
anyone got an idea why promotion plans cannot see under my account? Currently on a 30-day plan expired and try to select a different promotion plan but cannot see any better plans under my account to change...
Phone not esim compatible, can't reach anyone at customer service. need refund
The app is stuck in a loop and cant add a physical sim if i wanted to. Please get back to me as need a phone and can get a sim from the store but no way to activate it
Wrong plan
Hi, my question is this, I took the wrong plan for my phone which can’t use 5G data, is it possible to get a refund for that mistake ?
STILL NO REFUND FROM BLACK FRIDAY
ANYONE ELSE STILL HAVE NO REFUND BACK FROM THE BLACK FRIDAY SALE…. This has got to be the worst customer service ever. And honestly going on 4 weeks is unacceptable.
Resolved! Canada/US plan
HiNew here. I'm thinking about getting the Canada/US plan. I'm with a different provider. Someone mentioned I need a different SIM card? Not really sure what to do, please explain? Appreciate the help. Thanks
Resolved! Rewards and upgrading
I have asked this before, and people have said that you keep your rewards for loyalty and referral after doing an upgrade to a 5g plan, but just double checking - this message was included when I went to do the upgrade - what do you think it means? "...
Data Usage
Could you please help me identify, why I received a message that I have used 75% of my data into my 3rd of a new month for public mobile network. Impossible, since I have not been out at all and I have strictly used my own WiFi interface for data and...
