Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone know when the holiday text message offering the free data and intl minutes will be sent out? I've seen other people posting about it and saw the ad, but I have not received my text yet Thanks
Hi, I was wanting to change my current plan to one with more data, but I am concerned that if I change my plan I'll be changed from the old rewards program to the new one. Does anyone know if I can change my plan and stay in the old rewards program? ...
Bonjour, Last nov 29th I just change my service from Public Mobile to Videotron, but on 28th they took money in My Account for December and I dont use the service. Can I get my money back? Thenks a lot
Hoping it’s a quick and simple fix to your provide the new one from my phone!
I received an text on my mobile - To get you in the spirit of the season, public mobile is giving you a one time gift of 2gb of free data and 500 free international long distance minutes. Reply YES2 to instantly apply these add-ons to your account. ...
I am a new public mobile customer. I saw my 5% reward points in my account but not the additional 10%. Do you know when they will appear?
My previous service provider Rogers, says the porting of my cellular number was not completed. Please resend them a porting request in order that they may process it.
Hi Team,I changed my plan and billing on 7th December 2022. Amount has been deducted from my card but the Data Limit and Plan details are still showing as old one.Kindly check and rectify the error
I was on the 250 MB plan and then I upgraded to the 1GB 3G speed. I've been charged $25 for the last two months and I'm just realizing that my profile still show my current plan as the $15. My plan usage tab shows the $15 plan.What is going on?
Hi,I join the public mobile and you already charge. I start to use the phone today. The outgoing calls is fine but incoming call and text message no respond. So If someone calls me I don't know. Could you please check it for me. How long should I wai...
I'm looking to shift to a bigger & better plan and there's a "new promotional code" area, does anyone know of any bonuses right now? I'm not meaning to be greedy but am hoping to maximize where I can. #InflationSucksI tried the "12MONTHS12GB" code bu...
im having problem with my payment and I need to re-activated my account
So pretty well what the tile says. I have a phone i bought off amazon and bought a new sim card for it. I did all my phone updates and my sim shows its registered on my public mobile account. But when i put the sim card in it says SIM Not Supported ....
I am getting a SIM unavailable error pop up and no service at random times. I thought it was my phone, so I switched my SIM to another phone and same thing. Been happening over the past 2 weeks at random times.
I adhered for the promo at 40$ (4G and 15gig) and for some reason the plan isn't active. Why?
It seems like a lot of people received the text already; have been a customer since July and I've yet to receive mine.Is it because I'm still kinda new? Still a lot of time before it ends, but I don't want to miss out.
Hi I signed up for 20gb 4g data for 55$ - 20$ with promo code for 15 months. My bill was also like 40$ even though I have 17$ in rewards, so my bill should've been around 20$. Also My plan was renewed today and it's still on the 3g 10,5gb 40$ plan.. ...
I mistakenly unsubscribed…how do I re subscribe?
Is it worth switching from from Rewards to Public Points? I currently get $2 pre-authorised payments, $2 loyalty & $2 refer a friend? Also, can I still get money off my bills if I help out in the Community section if i'm still on Rewards instead of P...
Hi All,Over the past year, Public has changed my billing date several times. A year ago my billing/plan date was the 15th. Then it was the 14th, then changed to the 12th. Now today and last month it was the 9th, and my account says my next one is ...
Hi please someone help me out I need my phone bill very urgently
Looking at switching to this plan but the fine print says: “No promo code or special offers applicable on the $40 plan with 15GB 4G speed data.” Does anyone know what they mean by special offers (examples)? I’m wondering what I might miss out on if I...
So i just went into my self serve to check out the current plans and i see a plan for $10 less for the same 20gb of 4 g data. Am i reading this correctly?
Hi, I made a really dumb decision and used the PM's number-changing service (on the website) to change my phone number when I have a physical sim. Now all my services don't work, I can't call, text, or use data. I have already tried network resetting...
I activated my phone Monday night at the store. I got an email confirmation that I activated the phone, but my service says emergency calls only. There is no one I can call to fix this problem, so I am writing to see what I can do to help. useful lin...
I bought the US roaming minutes, texts, data bundle on Dec 7. I’m in Miami. The data doesn’t work. Could the agent help? Thank you so much!
HiI've bought yesterday a plan 20GB of data, but i i don't see in my plan .I need to do something ?thanks
Hi I would like to reset my password my account to change my plan internet and I want to pay my payment with new credit card
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