[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No Service! - Unauthorized access / Accès non autorisé
Hello, I cannot log into my account on web or mobile ap, I get the errorUnauthorized access / Accès non autorisé.My phone now says no service, not connecting to the network. I cant login to pay my bill or use my phone. Please help what do i do?Thanks
Lightphone 2 phone call with no audio
My wife and I are both on PM and she has an iPhone 15 Pro. I cannot get audio to work from my Lightphone 2 while it works for other calls and the call with iPhone will drop in less than 20 seconds without audio. SMS works.Somehow when I change the iP...
3rd month free offer still get $10 second month of service?
Just wondering, with this new $24 4GB offer, you get the 3rd month free. Does the new subscriber still get the $10 off the second month or is that promo gone now with the 3rd month free?
Sim Card
I've purchasrd a new Sim card online and the delivery estimate Dec8, but I didn't get it yet. I can't track it and have no idea what happened.
Resolved! Accidently purchased Addon, I would like to cancel it
Hi,I accidentally clicked on the purchase button when I was revising the add-ons. How to cancel it and get my money back?Thanks in advance.
Intercom going to voicemail
When people buzz, I don't get the call and voicemail comes on through the intercom.
Voicemail Greeting issue
Hello,Every time I record a custom greeting and I activate the greeting, It still gives me the standard greeting.Thank you in advance,
Major Service/Network Issues
Every time I leave my house it's like my phone data shuts off, it's impossible to use anything on my phone. However, the data icon is fine. It's quite dangerous for me because I need my phone to book an Uber from work at night and I can't have it not...
Paid for Data Roaming, never ended up working
Hi there, I paid for a data roaming add-on for USA earlier this month and while traveling the data didn't ever work properly. Specifically, I was constantly in a dead zone and could not use location services. As a result, I had to stop in every Starb...
Validation Failed.
Hey for some reason Credit Cards aren't being accepted during Activation today. I've tried 3 cards and it's not Accepting any to Activate a $50 • 100GB Plan.App, Website, Cache Cleared, still not working. Can we please get this fixed. @J_PM
Resolved! What is exactly "unlimited international text and picture messaging" ?
Hi,My current plan $34/40GB has "Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging"Does " international text" mean I can send AND receive SMS text from Europe/USA?If yes, then, sorry for my low tech q...
Existing customer, cancel and come back a month later, is it qualified as new activation?
Hi,On Boxing day promo week 2023, I switched from $25/1GB 3G to $34/40GB 5G. Could not switch to $29/10 GB b/c only for NEW activation.The new plan $34 is overkill for me given that I could live OK with 1GB data per month before. It's just that the ...
Canada - US plan needed like Freedom’s $34/30 gb
Hey, I see freedom mobile is offering 34/30 gb with US Calling and roaming. I am thinking of porting, is public mobile planning any such updates or should I PORT?I need US calling and roaming and public mobile has this with add ons which are extremel...
Login
My son can’t sign in to his account.
Sub change
Hi.. I just signed up 2 days ago for my parents. The $34 plan which is overkill for them. I would have taken the $24 4gb plan in a heartbeat. Any way I can get this changed? Thx!
Payment
It will not accept my new payment card so i can resume my services. I also have not gotten any answers on how to fix.
Payment Processed but Subscription Suspended
I got a text this morning saying my subscription was suspended and any attempts to reach actual help lines and not the cyclical chat bot are met with a 404 error. I can only assume there’s a server issue on their side that’s screwing things up becaus...
Could PM please provide prepaid year plan like Freedom Prepaid - $119 for 12 months with 15GB?
Prepaid - $119 for 12 months with nationwide calling and 15Gb.
Add on
Hi I have purchased a 25 dollar value public mobile which is the plan I go by , not knowing I already even had sufficient funds but still added that 1 on too and it was confirmed but now all off the sudden it says my service is suspended and require...
SIM not arrived as new subscriber
My credit card has been charged as new subscriber 7 days ago and I have paid for SIM card which has not arrived. I am Canadian returning back to Canada. I need to activate my phone ASAP. Please refund $5 and switch to esim.I really hope I made the ri...
New plan not offered on my acct
I want to get the boxing week deal of 34 a month for 40gb 5 g but it isn't being offered on the list when I try to switch.. how do current subscribers get the deal??
Call can not be completed as dialed.
Incoming calls are ringing but as soon as I accept it hangs up, and I can't call out. Why?
Customer service rep
I’m looking to talk with Mateao please
Charge for subscription I did not sign up for.
I don't often come to the community because I don't usually have any issues. This week I got an email from P.M. indicating that I had "X" number of points so I thought that I would use them to pay against my next bill. When I got to the site I discov...
How can existing customers get this offer? Should we transfer to other companies to get same plan?
Get the third month FREE when you subscribe to a 4GB plan for only $24/month. Limited time offer.**
Ordered SIM cvard is still not delivered
We ordered a SIM card by mail for my cousin who is a new client for Public Mobile on last Wednesday (Dec 13). We are in Montreal. It said, it would be shipped in 2 business days. Today is 5th business days and still nothing. Since his line is not act...
Too many rewards
Good morning!My rewards are more than my monthly bill and I am on the old system, not points. I am getting credit every month and don't have any way of using those funds. What are my options? Thank you
Visa and Two Factor Authentication
Wife and I recently opened new numbers with Public Mobile. Since doing so, we are able to receive two factor authentication codes for most things (including the bank and public mobile), but not from Visa. When trying to purchase items, the 2FA prompt...
