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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Holiday Bonus

@J_PM, When will this be added to our account... Add your holiday rewards and seize the season.Holiday rewards are available today until December 31st to all new and existing customers.To claim your rewards, follow these simple steps:1.Between Decemb...

Resolved! SIM card

I am traveling to the USA next week and haven't been there before as a Public Mobile user. What is the best way to purchase a plan for a two week vacation where we will be using minimal data or phoning? Any recommendations?

New to Public mobile

So far so good. I hope I don’t have any regret on switching on this provider.

Resolved! Us roaming unlimited 10 day talk

I paided for u.s. roaming 10 day unlimited talk on dec 9 2022 I went to go use it Dec 10 2022 while I was in Michigan and it would not work. Message came on cell saying I needed to buy it I did. So I only needed it for Dec 10 and never got to use wha...

Resolved! Phone not sending text but receiving them?

When I text anyone it’s not giving me an error message telling me it’s not sending but my text aren’t being received by anyone I can only send pictures

Resolved! Can't log in

I am so tired of this been trying to log in to pay my bill. But I was been told there was an error with my password. Which I know it is the right password. So when I went to change my password. I was told I tried logging in to many times and won't le...

Resolved! Will I receive text messages if I use my phone in the United Kingdom?

Hi everyone, if someone could PLEASE help me, that'd be great. I am moving to England in a month and was wondering if I kept my Public Mobile SIM card in my iPhone would I receive text messages to my Public Mobile number? Reason I ask is because for ...

success on porting in from FONGO home. thank you for all your info and advice.

took a little longer about 6days, but so far so good. rewards have to be manually in by agent(glitch at web?), still waiting for the $10, but no worry, their agent pretty helpful.EDIT: $10 just kicked in , nice, so for the new activation, the $1 an...

Resolved! How to activate my data addons?

I have run out of "data" on my account - but I see that I still have 6.12 gigs of "addon" usage, of which I have used 0. (I believe I purchased these addons a while ago, like a few months ago? but they've never been used) How do I activate this? (The...

Resolved! Authorization without credit card present

Good morning, I would like to request a refund. I was charged 28.75$ automatically but I did not set up any automatic top ups .I removed all plans because I am not in Canada now .My account details:xxxxxxxxxxx@xxxxxxxxxxxx+1xxxxxxxxxxxxxxxThank you

Resolved! Overcharged and Keep Getting Error Loggin In when trying to create a support ticket

Hello, I've been overcharged on the $55 monthly plan like many others from the looks of it. I'm trying to create a support ticket but when I go to verify my credentials I get a message that says "Error Loggin In". I have verified I am using all the c...

Koodo Community not working...

Success Porting from 7-11 Speakout to PM

I read some previous posts about trouble porting from SpeakOut to PM and I wanted to let everyone know I had a susccessful port without having to contact CS_Agent. I input my number to port out (of course), selected Speakout Wireless as the carrier ...

Resolved! Add on notification

I had purchased a 10 day add on US data plan which expired 9 days ago. I did not renew. I am now getting a message that my US data plan is about to expire. As far as I am aware I do not still have a US data plan. How do I make sure that it is not...

Resolved! Port

How can I port number from Bell and Sask tel

Resolved! Multiple users in family

I am rather new to PM. I would like to add my kids for a talk and text plan. Can they be registered under my account? Do I need to sign them up individually with separate email addresses? I would rather have everything registered under me so I can ...

Resolved! Public Mobile gift message - scam or real?

Hello community,My phone received a message like this:"Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly apply...

300 International minutes add-on

If I purchase the 300 international minutes add-on package will it work in Mexico and do I still have to purchase a roaming package.

Resolved! Payment

How do i make a payment

Resolved! 3g to 4g

I switched from 3g to 4g in September and I’m still showing 3 g most of the time. How do I ensure I am getting the faster speed. My account shows 4g

Resolved! to send pictures

Do I have to upgrade to the 40$ plan to send pics otherwise it wont work on the 35$ plan

Resolved! SIM Not Supported

I have an iPhone 6S that is supposedly unlocked. I set the Find My to "off" so that the activation lock would be off. The Carrier under Settings>General>About indicates Public Mobile 50.0.1 yet the phone still gives me the SIM not supported message...

Resolved! I ordered a new plan last month, but not changed at all.

Hi, I ordered a new plan last month, but not changed at all.It is supposed to be change today, but the plan is still old one.I wanted to change 4.5G at 3G speed to 15GB at 4G speed.I paid already for 4.5G at 3G speed.The website yesterday said it wou...

I did not received PM offer of 12 GB bonus one-time date add-on and 500 international calls

Please advise : 1/ I did not received PM offer of 12 GB bonus one-time date add-on and 500 international calls,2/ when I checked my profile, an entry of 647 -111 1111 as my alternative call, this is not supplied by me. I have it changed instantly.

Voicemail indicator Dec. 2022

My voicemail's red dot used to let me know I had one or more voicemails waiting.All of a sudden it stopped working. No indicator (red dot).Still get voicemail though, just no indicator.Yes, did all the possible resets, new voicemail pin. etc.etc.No l...

Resolved! Over charge

I need to talk with someone about my account. I was put into a $40 plan instead of the $15 plan I have always been on. In addition I was not given my discounts for loyalty or automatic payments. How can I submit a ticket?

Resolved! Device Credit missing from account or shows up as RAF credit?

Hello good folks at Public Mobile, I signed up and purchased a pre-owned phone in October. The deal at the time stated that if I purchased the phone using the same email address as my public mobile account, I would be eligible for a $5 credit for 6 m...

Resolved! Promotions

Does anyone know how I can apply to get the one time offer that they have until December 31 2022, I didn’t get the text they sent.thanks

Help with reconnection

Yesterday, I called my US carrier to suspend my service since I'm not currently in the US. Woke up this morning to my phone being offline. I have been successfully using Public Mobile on this phone. I called the US carrier again and found out they'd ...

Resolved! register my account

I tried to register my account. the verification code failed to send to my email.

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