Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My iphone11 has been checked thoroughly by Apple and a technician and the reason given for people being unable to hear my voice when I phone them is a problem with my service provider. I call from the same location with the same Public service from m...
I cant send tickets i get error after error 4 h of trying every i could find on here…. My iPhone is compatible i reset the network settings i restart phone. Toggle on off air plane mode , i did all the robot said…. But i cant put in a ticket in any ...
I can’t get my 6 digit verification code sent to the phone for set up
So I'm on my new $50/40GB 5G Can/US plan as of today, and currently in Washington state. I am able to confirm that we do have access to T-Mobile's 5G network.Neither my wife or I (same plan) received the Welcome to the USA text, which actually surpri...
Oh boy!! I have been locked out twice trying to finish activating my new sim and account. Every code that is sent to my email comes back invalid, Public has already taken the funds from my bank account when i registered my sim card. Am I being scamme...
With e-SIM now being available to everyone, I've had a few fellow Community Users request that I make a Guide/Walk-Through of how to buy and install an e-SIM on your Existing Public Mobile Account. So here is is from beginning to end:For this process...
I am new customer i get error e sim dont instal asking for support no support robot garbage. 2 h of trying to get my cell online again i dont have my cell working…. I try whit the email and instal the sim same error contact support what support yo...
@CS_Agent my US roaming data add-on didn't work. I bought the add-on one day before the last one expired. The data never worked on this part of the trip (Hawaii), but the expiration of the first add-on seems to have made the second one expire as well...
I just recently received a message saying my subscription got put on hold due to an unresolved payment issue. My confusion is my auto renewal already began a new cycle about a couple days ago.
Hi, my account is locked.I try to reset my password, but it doesn't fix the issue.
I just paid my bill and I was overcharged.. I downloaded my receipt and I can see that the credits and the promo were not applied to my account this billing cycle please help!
Within the Public Mobile app and 'Shop SIM Card Section' it only allows me to Purchase one SIM Card per time.. so I cannot put ×2 or ×3 on the same order but I can order one after the other individually. I was wondering could $100-$200 be deducted fr...
Hi Everyone. 2 Questions: 1) I have an account for my kids phones and one for a hobby business (so two separate accounts). I would like to add another phone number (for my personal use). I signed in to the hobby account but it only seems to allow ...
Any help is appreciated. My family has 3 phone numbers with Public Mobile - quite happy with the service and price - but I'm only seeing 2 charges on my credit card each month. I can only access the account for one phone number. We get service for...
Hi Moderator, I have point at a Coco bubble tea shop. The way they access the points was by phone number. I recently change my cell phone number. Then when I went to the Coco bubble tea shop they request I show prove of the previous number in order t...
Hi -How do I generate a referral code to give to a friend?
Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls
Did not receive the $30 credit for purchasing a phone.
I'm trying to contact Public Mobile. Has anyone had any luck doing so?
I am so **bleep**ing frustrated with this provider. And this is currently the last straw or I'll just move away. How can it be so hard for a paying customer to get support? How can it be this hard? I have to Google and search everywhere. No phone, no...
I accidently deleted my eSIM with public mobile. Is there a way for me to retrieve it and restore it again?
I recently ordered a Public Mobile SIM Card directly on the App through the 'Shop SIM Card' Section. It said it would take two business days to arrive when ordering it so I haven't yet received it since it's the weekend. I'm just wondering why i neve...
Hi everyone,i want to transfer my e-sim from one device to another. Can I do that, if so how?I can’t even submit a ticket, it says error
Hello ,I recently switched from a physical Sim card to an eSIM, and I thought it was done correctly, but for some reason I can’t receive phone calls, but I can make them . SMS messages seem to be working fine thou what do I do ?
Hi, so I have a pm sim card that is probably 2 yrs old that I tried to use then but bell wouldn't unlock my phone so I never switched. So I finally got a new phone and it says the SIM is already in use when I try to activate it, I tried the esim but ...
Edited by ShawnC13: REMOVED QR just so no one else can scan. If activation failed not sure if it was still an open E-sim
I contacted Virgin Mobile to port my Public prepaid number over to them. I received no text from Public asking for my approval, and the port has not happened yet. In addition, I have tried four different browsers but all of them throw a 404 error whe...
I cant call a certain number. And only this number for some reason. I can text it. And I know others can call it. When I call I get a robot voice saying 5b1 you have reached a number that is not equipped for incoming service
Hi, has anyone started receiving text message reminders again for upcoming payments due on a certain date? I received a text message from Public Mobile saying:“Public Mobile here. Your payment is due on Aug 15 & there are insufficient funds in your a...
