log on

[jimven]

Hello i can not log on to Public mobile. My email address and password both need to be changed and i have submitted tickets but no one has responded. I have to leave the country and need to Roam so i need to get help. PLEASE help me get hold of some one. Jim xxxxxphone or text # 604-xxxxxxxxx, email xxxxxxxx

[dust2dust]

The email address is just a login id. Are your services working? You can send the password reset to SMS suspended or not and also login verification with SMS with active service.

Are you going to the US? That's the only place to roam with Public. You can buy roaming add-ons in the account and also 611 (and 18554public) and also the chatbot.

[Handy1]

@jimven @To change email you need help of support to do this 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[Yummy · Accepted solution]

Please remove your number and name from public forum!!! No PM staff here. Only us, customers like yourself.

If you managed to open a ticket then agent will get back to you. Sometimes it takes few hours but they DO respond.

Did you try to call 611 and buy US add-on?

[Handy1]

@jimven @Try again in incognito mode private mode there are cache issues 

edit remove your personal info , below your name to the right arrow by the time stamp tap it and edit