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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plans of the future

Scam Phone Calls and Text Messages

I had one phone number and started to receive scam phone calls and text messages on it, so I changed the number. The new number was no better. I still received scam phone calls and text messages. I changed that number, too. For a few days with th...

trouble connecting to network

Resolved! trouble connecting to network

I'm having trouble conecting to the public mobile network with a LTYE Blade L8.Any advice would be greatly appreciated.Thanks

Resolved! Question

How do you pay online?

Resolved! Account suspended from autopay/payments not working

I've been using the $15/30days plan for a year now with autopay. A few days ago:The autopay didn't apply and no payment were taken from my credit card.My account status was set to "Plan Expired" and my account is suspended.My phone no longer has work...

Billing

Hello, my credit card was charged for my first month ( 15$ plus taxes ) but in my account it says the amount is due and O have 0$ in my balance. Is this normal?

Resolved! service remporarily suspended despite being on autopay

No service on cell phone, told that service has been temporarily suspended despite having monthly withdrawals on my credit card with autopay.Tried to access self serve to check account and payment history but email verification login failed.Tried to ...

Resolved! Internet

Hi guys my internet it's finished yesterday I did my payment it still not work I need my internet back

Resolved! Account suspended even with funds on account

Hello, I’m having an issue with my account. My account is said it’s being suspended despite having funds in my account and paid. What is even more weird is that I can use data but not make outgoing callls.Here are some other details:I have auto pay I...

One day early : System maintenance - From November 14th 2021, 00:00 ET to November 14th 2021, 10:00

Bell last week has their Winter time change couple days early.. i guess this virus now spread over to PM, . one day early the site is down for maintenance BTW, this is the inconvenience for the Announcement thread being locked.. i was to just reply ...

Help with payment

I want to pay my balance but site is under maintenance

Resolved! Help! My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS)

Please help! I've been with Public Mobile a long time. On a dual SIM Samsung Phone. I changed one of my phone numbers about a week ago. My contacts with Androids receive my texts, but Iphone users do not (SMS OR MMS). Never had an issue with this be...

Resolved! Changing phones

My phone was stolen. I bought a new sim card and a new phone. I want to activate the new phone using the new sim card. The online directions assume that I am starting as a new customer but I already have a plan and a phone #. What do I do?

Resolved! New SIM card

Can I order a new SIM card and maintain the same phone number.....been having problems losing service....in Android, I turn off the SIM card and turn back on again and I am fine for another period of time ???

Resolved! phone service in the USA

I would like to have service in the USA can you provide this service?

Resolved! How do I cancel my plan?

I'm porting over to Rogers (getting way cheaper deal for more than double the data as my current PM plan...)This post: https://publicmobile.ca/en/ab/get-help/articles/change-your-plansays that I can cancel following those instructions. I did so but t...

Awful experiences with public mobile

Guys Don’t purchase any add-on they never give them to me even I’ve already paid for my add-ons. This is terrible, and public mobile doesn’t provide calling services which makes everything even worse. Considering changing services any suggestions?

10% off Special Offer on Public Mobile payment vouchers

$100 vouchers are on sale for $90 now! https://canadiancellsupplies.com/collections/mobile-top-up-offers/products/bell-top-up-vouchers?variant=32355625074777

+BONUS with AutoPay

Hi,Due to high competition with other service providers, I would suggest the following:- $15 Plan to get a +BONUS of 500GB instead of 250MB with AutoPay.- $25 Plan to get a +BONUS of 1GB instead of 500MB with AutoPay.- $35 and $45 Plans to get a +BON...

Taxes not shown on transactions

This isn't really a 'help' but more of a 'website feedback': It shows my plan charge without taxes in the transactions section of 'Payment' in self-serve. First of all, is that the same for everyone else? In my financial records and on the screen dur...

How do I report spam emails in my PM account

Resolved! How do I report spam emails in my PM account

Not sure where I should post this question.... How do I report spam emails received in my PM community mailbox?

Resolved! Plan change announcement

I currently am and have been for quite awhile on the 60$ 10 G plan ( plus a recurring 2G bonus). My plan renewed YESTERDAY and this morning they have announced a plan change/ reduction ... The 70$ plan with 15G ( with 500MB bonus+500MB autopay bonus ...

Having payment issues

Hello I’m trying to re activate my phone bill but it’s not working and wondering if your able to help.. I have the funds in my bank account thanks Natalia

Loss of Referral Rewards - Texts - Meanings etc

I know the saga of keeping referrals is only 3 out of 4 or 75% retention. But....... Questions. Due to a loss of a referral reward how many texts are there and what to they mean? Why? Account not paid up? Suspend on account? Ported out? Lost or stole...

Resolved! iPhone 13 pro max- will it work?

I want to buy a new cell phone and was going to buy the new iPhone 13 pro max but first wanted to make sure that public supports that device. When I look at the iPhones listed as being supported by public the most recent iPhone listed is the 11. Can ...

Need help getting number ported from Public

Resolved! Need help getting number ported from Public

My wife and I have 2 seperate accounts through Public. We want to keep our Public numbers and have them ported to Bell mobility.

Resolved! Locked out of account! Someone please help me!

My phone plan expires today and the system says that my account is locked out. It says contact customer support but all I can find is this. Someone please help me get this sorted, I don't know what to do.