Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to call or text but still able to use Data

Since May 25th I have not been able to receive or send any text or call. I have paid for this month's plan and May 25th is not even my pay date. However, I am able to use the data for my plan. I am very confused on what is happening and need help.

Va Va VoLTE?!!

Is the cat out of the bag? Are we getting VoLTE by the end of September?!!

Loyalty rewards

I have recently changed my plan and my loyalty rewards were not applied to my most recent bill. How can I get my rewards applied to my bill?

Resolved! New phone Samsung to use with Public Mobile

I bought a Samsung Galaxy A22 4G LTE from Walmart. Can it be used with Public Mobile? I already activated a line. Thanks.

Resolved! two sim cards on one account

Is this possible, as I am alternating the use of two phones??

Referred a friend during the promotion referral period but did not receive the bonus described below

Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as you both stay with us. Make sure your friend uses your unique referral code before Jun...

Resolved! U.S. Roaming Add-on

Hi I've purchased a 1GB US Roaming Add on about 5 days ago and I'm already out of data. I would like to purchase another one but apparently I need to wait for the first one to expire? This seems wrong. could you please advise me how to purchase anoth...

My review of Public Moblie posted to Trustpilot

Title: If Petty was a phone company The wrong card was still registered for my payment, so I paid manually. They texted me that it went through, yet after June 1st, 2022 I didn't have service, apparently there was a chargeback so instead of calling ...

Resolved! Upgrading Data Question

Hi AllJust wondering, if i upgrade my data (not just an add on) for my monthly plan will it take effect right away or the next renewal date? Thanks

US roaming add-on

bought a US roaming add-on as I'm in the states, now I can't call anyone or send a text, and I'm now not receiving texts or calls! and I CAN'T ACCESS MY VOICEMAIL!!!!! it stopped me from doing exactly what I bought it for!! HELP!!!

Claim my reward

I just referred a friend 1 week ago with my referral code.me and him did not get reward which is going on special reward 25$ each before June 6. So please check and give me my reward and my friend reward too. My friends number: xxxxxxx. Please check ...

Resolved! Where can I find the port out PIN number

My company provides a mobile plan with Rogers. I want to transfer my Public Mobile number to Rogers.But it requires me to provide the port out PIN number.I don't know where to find the PIN. Can anyone help me with this? Much appreciated. I don't find...

Resolved! Activate my personal greeting

I have set up my phone, pin, recorded name and personal greeting. I can play the personal greeting but the system greeting is active and I can't find a way to change the greeting from my recorded name to the message I recorded. The prompts just keep...

Resolved! Internet access

Hello, I have plenty of data but can't add access the internet or LTE when away on from home. My APN is okay,,I have a different phone and new SIM card. Nothing works. Any idea on how to access the internet,?

Resolved! SIM Cards not delivered

I ordered 2 sim cards as per order xxxxxx. An email notifying me that the cards were returned to the warehouse. The delivery address is a postal box as we have a rural address and that is our mailing address as well as billing address. How do I go ab...

Resolved! WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

HI ! CAN ANY ONE OF YOUR AGENT HELP ME , AS I WAS EARLIER A CUSTOMER WITH PUBLIC MOBILE SINCE MARCH 2022 , WITH MY PHONE NO. xxxxxxxxxxxxxx , GIVEN TO MY DAUGHTER , THAT WAS HAVING A PLAN FOR $40 , WHICH WE USED FOR QUITE LONG TIME . BUT MY DAUGHTER...

change login and password

I forgot my secret question

Resolved! Wife

Can I add my wife to my account?

Us roaming

I purchased us roaming, was charged twice and I have no service. I am in us now.

Resolved! Cannot not receive text and phone calls

Problem. Phone says no sim. Can’t receive , make, receive phone calls or texts

Service Issue

I cannot make or receive calls

I forgot my security question

Resolved! I forgot my secret question

How can I change my secret question

Resolved! chip

I haven't received the chip which I bought on May 26 so far.

Resolved! Denied access

I CANT get the public mobile to accept my password. I’m using a apple phone. I changed the password today and it’s been years since I was given access. Now they will close my account if I don’t deal with a data use issue. I wish I could talk to someo...

no data

Hi there, I am not able to use data on my phone. I checked my usage and I haven't used up my allowance and I restarted my phone a few times already but still no luck. Can support help? Thanks.

Resolved! I am a new customer

Can you help me? My daughter referred me via this code- 9xxxxx but neither she nor I have received a discount notification. Also, I asked to be on the $35/month plan but it seems that I am on the $40/month plan- please correct Edit by Dunkman: remove...

Resolved! Re-activate PM account

My SIM card and account have been completely deactivated. I still have my PM sim card that was deactivated and I would like to get my phone number back. Can someone help me?

Community

Forum Posts