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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53202 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61287 Views
  • 186 replies
  • 31 Bravos

No Service After Porting Number

Hello,I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my ...

CanMom by • Great Neighbour / Super Voisin
  • 884 Views
  • 6 replies
  • 0 Bravos

Resolved! Account question

If i cancel or don't pay the monthly bill will I not have access to the number and my voice mail?

Sleonhard by • Good Citizen / Bon Citoyen
  • 869 Views
  • 4 replies
  • 0 Bravos

Resolved! Password Reset

I will to change my plan and pay from my bank ...Also am having problem with my password to resett .  Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.

BirneyJames by • Great Neighbour / Super Voisin
  • 736 Views
  • 4 replies
  • 0 Bravos

Paying for service. Not receiving service.

Paid again, full month, absolutely no service whatsoever. I'm using another cell phone because I can't even access this site and forum on the cell phone that is actually on this service. The most frustrating situation I have ever experienced with cel...

jude11 by • Great Neighbour / Super Voisin
  • 647 Views
  • 4 replies
  • 0 Bravos

Keep getting confirmation texts congratulating me for registering etc.

I have not registered this number AGAIN with PM. I left almost a year ago and since keep getting texts for registration. Clearly someone is trying to steal my number through public mobile or something. I would like this to end it concerns me that som...

MAGSX by • Great Neighbour / Super Voisin
  • 1128 Views
  • 7 replies
  • 0 Bravos

Resolved! I don't get $2 for Autopay!

Hello. I referred my husband and I get my reward every month for this referral. The problem is that he has registered for autopay but he doesn't get the $2 discount every month (not once). I would be grateful if you can help me. Thanks.

melinasirati by • Great Neighbour / Super Voisin
  • 830 Views
  • 4 replies
  • 0 Bravos

US Roaming Add On Not Working in Alaska

Purchased a 1g data add on for use in Alaska. Roaming is enabled. Automatic connection turned on (also tried manual connection). Can see the GCI network under network connections but no bars of service. Checked public mobiles coverage map and there s...

Cwesty by • Great Neighbour / Super Voisin
  • 1466 Views
  • 8 replies
  • 0 Bravos

Long time to ring after dialing

Just switched over to PM - Very frequently it took a long time to ring, and sometime the call just failed.  Sometime I can't even hear anything until the middle of the greeting (like when I called a company).  This is true to many numbers or ISPs tha...

paul148 by • Good Citizen / Bon Citoyen
  • 2388 Views
  • 11 replies
  • 0 Bravos

Resolved! recovering an account by just a phone number

Hi Community, I have three public mobile sim cards active on different devices for different family members.  I forget the username and password I used to create the two accounts that are not my own.  All three accounts are enrolled for autopay, comi...

kaw by • Great Neighbour / Super Voisin
  • 1527 Views
  • 8 replies
  • 1 Bravos

Hello

Hello my account is activated and I had put down my monthly charge and I'm not getting any data or service..I would like my data service and data on plz 

burlaka7 by • Great Neighbour / Super Voisin
  • 1594 Views
  • 11 replies
  • 0 Bravos

Unable to call or text but still able to use Data

Since May 25th I have not been able to receive or send any text or call. I have paid for this month's plan and May 25th is not even my pay date. However, I am able to use the data for my plan. I am very confused on what is happening and need help. 

bianli1971 by • Good Citizen / Bon Citoyen
  • 1606 Views
  • 13 replies
  • 0 Bravos

Va Va VoLTE?!!

Is the cat out of the bag? Are we getting VoLTE by the end of September?!!

Loyalty rewards

I have recently changed my plan and my loyalty rewards were not applied to my most recent bill.   How can I get my rewards applied to my bill?

Bernadettec by • Great Neighbour / Super Voisin
  • 1104 Views
  • 7 replies
  • 0 Bravos

Resolved! U.S. Roaming Add-on

Hi I've purchased a 1GB US Roaming Add on about 5 days ago and I'm already out of data. I would like to purchase another one but apparently I need to wait for the first one to expire? This seems wrong. could you please advise me how to purchase anoth...

SBenz by • Great Neighbour / Super Voisin
  • 890 Views
  • 5 replies
  • 0 Bravos

My review of Public Moblie posted to Trustpilot

Title: If Petty was a phone company  The wrong card was still registered for my payment, so I paid manually. They texted me that it went through, yet after June 1st, 2022 I didn't have service, apparently there was a chargeback so instead of calling ...

Xavier86 by • Good Citizen / Bon Citoyen
  • 2529 Views
  • 18 replies
  • 0 Bravos
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