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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New account payment

I am trying to set up a new account but I keep getting a message “We were not able to process your payment. Make sure all information is correct or try again with a different card”. I know the information is correct and have tried a couple of differe...

Resolved! Wrong email, inactive phone..:need to cancel payment

I need to cancel a credit card payment. I set up an account under my daughters email. Turns out the email address we put in is no longer valid. The public mobile SIM card we activated is stuck in the phone and there is no way to use the phone. I need...

Resolved! i cannot log in pay bill

i cannot get into my account i cannot renew passwordi cannot do anything now because i dont have a phone i cannot pay my bill why

Resolved! ordered a phone where is it?

Ordered a reconditioned phone whereis it?Is there anyone who can deal with this ?

Resolved! Ordering Pre-Paid Phone + Sim

Hi guys, If I ordered one of the prepaid phones and sim cards from Public, how long does it take to arrive? I'm in Toronto. Also, for the 30-day return policy, can we return it for any reason? Thanks!

Resolved! Account login

I'm trying to log in to my account but I keep getting a message saying that the page I want to view is expired and I don't know why

Resolved! Update payment info for auto pay

How do I update my payment info for auto pay?

Resolved! What happened to my public mobile phone account?

I can no longer access my account. Can't log in, my phone no longer works. Can reset password because it's not sending any resets to my email. Please help.

Resolved! Changing plans and add ons

Hi there, if I change my plan will I lose my add ons or rewards?

Points

Resolved! Info

Hello,When I registered for the first time on public Mobil, they offered me 500 mg data for automatically payment.one time because my credit cart had expired i payed it manually and after that although i al still on automatically payment, it is chang...

Resolved! Has ANYONE had any success with US Roaming add-ons?

Have to head to the States for some training next week. The US-Roaming packages seem easy enough to equip, but I've been reading some pretty bad feed back here on the board.Has ANYONE had any success with the add-ons? *fingers crossed*Thanks!

Resolved! No longer using log in email

Helloi tried to log into my account to renew payment I am no longer using my old email, so I cannot verify my account through the email public mobile send me to verify to continue to log in. please help. Thank you

Resolved! Autopay not working

I have been trying all morning to pay by cc but it kept saying opps something went wrong try again later. Always had autopay, but for some reason it wont go through. Even called my cc. So frustrated

Promotion

Why when I receive an offer (like Fiona offer of 2 free GB) am I never allowed to validate? I also have 3 phones. Why can’t I have all under 1 account and why were we not all offered same plan?

Data

I don’t understand the data usage. My daughters phone is in wifi 95% if the time and she gets a message saying she used all her data . Impossible. I can go in and see. If this is what’s going to happen, I’ll switch providers

Sim problem

Resolved! 4G speeds issue

Does anyone have 4G and has a speed test app on their phone? Please post speeds. I switched 3 days ago to a 4 G plan.There is definately something wrong for me?I am getting 1.47 mb down and 5.89 mb up.I am testing of Telus server in Calgary.I have re...

Resolved! billing

Why isn't my wifes cell phone # under my account along with my celll phone #? I pay both with the same credit card. Now that this card has been updated I have updated it in my account but she keeps getting messages to update 'her' card. I put her ...

Resolved! Autopay question

I need to change my credit card for auto pay on my account how do I do this?

Resolved! Payment late

I registered auto payment but this month my credit card was over limite, so my phone bill was not paid, as a result, my phone could not make a phone call and received the phonepls advise me how to process the payment

Public mobile service is down?

My public mobile is not working, service is down? Someone help me please TIA

Resolved! Customer service

Plan got suspended

Resolved! I am missing rewards points again, if I don't ask for it. PM just ignore it

My Plan Current Plan Cycle: Oct 03, 2022 - Nov 02, 2022. I am missing rewards points again by today, , if I don't ask for it. PM just ignore it. Anyone has same bad experience?

Data

My data in the past couple of months seems to be going much faster than I'm actually using it. It's saying that I've used almost 4.5 gigs in the past 2 DAYS!! I know this is ABSOLUTELY INCORRECT because I only go on Facebook a couple of times a day a...

"Long distance charges may apply" when calling out of province number.

I am on $25/month 3G prepaid plan which gives me unlimited Canada wide minutes.I live in BC , whenever I make a call to number in Ontario : I first hear the message "Please wait while we connect your call , long distance charges may apply" ; then the...

Resolved! Bill increase with the new law in Canada regarding credit cards?

Canada now allows businesses to add the percentage charged by credit cards to the customer's bill. Is my bill going to increase by this percentage, and if yes, how can I set up automatic payments using some other medium than my credit card?

Resolved! Question

How do I set up auto payment on my phone number

Resolved! Add Ons

I re-purchased the US roaming talk, text, data bundle and it is not working. The system took my payment and provided me with a receipt however no service available.

Hurricane Fiona

I'm a resident of Charlottetown PEI & we have been affected by Hurricane Fiona. Tomorrow will be 2 weeks since we've had power. I know some people received an extra 2GB of data but I haven't & I also ran out of minutes (had 100 minute plan) & just ha...

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Forum Posts

Megathread: Public Mobile Data Issues

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

New account payment

Resolved! Wrong email, inactive phone..:need to cancel payment

Resolved! i cannot log in pay bill

Resolved! ordered a phone where is it?

Resolved! Ordering Pre-Paid Phone + Sim

Resolved! Account login

Resolved! Update payment info for auto pay

Resolved! What happened to my public mobile phone account?

Resolved! Changing plans and add ons

Points

Resolved! Info

Resolved! Has ANYONE had any success with US Roaming add-ons?

Resolved! No longer using log in email

Resolved! Autopay not working

Promotion

Data

Sim problem

Resolved! 4G speeds issue

Resolved! billing

Resolved! Autopay question

Resolved! Payment late

Public mobile service is down?

Resolved! Customer service

Resolved! I am missing rewards points again, if I don't ask for it. PM just ignore it

Data

"Long distance charges may apply" when calling out of province number.

Resolved! Bill increase with the new law in Canada regarding credit cards?

Resolved! Question

Resolved! Add Ons

Hurricane Fiona

Earning Points

Trying to activate a sim and transfer number. Sayi...

Lost Wallet & Couldnt Auto Renew at $20, now $45, ...

Auto switch between wifi and data

Public Mobile pretends that I use 3G network on my...