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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Proof of membership at public

Proof of being a previous client

Resolved! No service

I have paid for my monthly service and still have no service ...I want to get my reimbursement and cancel the service. How and who should I talk to ?

Long distance calls

Good day,I am calling Ottawa from Victoria. I place a 1 area code number but i get a response telling me I need to put a 1 for long distances. Not sure what to do next. Thanks in advance

Resolved! Card refusal

I received a text Wednesday June 1st asking me to renew my visa card as it had expired. I signed in and put in the updated info for the card. The system said they could not verify my card as my issuer had rejected it. I called my bank who said there...

Need an information from a recently closes account

Hi , i need help to retreive my previous account, which has be Closed. thanks, Lalie

WIFI calling

Hi,I just purchased a new Public connection and when tried using it came to know there is no signal in my home. Customer case was useless and said that they can guarantee signal only on main road. He said simply don't recharge next time and switch to...

SIM card arrival

My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!

Addon

How can I check if my addon is active

How can I cancel account for deceased person?

Resolved! Nokia X10 Compatibility

Hello,I recently referred a friend to Public who needs to buy a new phone soon and has decided on the Nokia X10 (Nokia X10 - Full phone specifications (gsmarena.com)) because it checks the boxes for 3.5 jack, FM radio, USB C, etc. I checked the bands...

Resolved! $10 credit for refer-a-friend and Bonus before June 6 for $5 credit x 5 months

I provided my referral code to my friend who signed up on June 5, 2022. She is saying that she has not received any confirmation of $10 credit and $5 bonus credit. Either have I. Please advise when will it show in my account?

USD unlimited talk plan

I have the Canada wide plan and is heading to the US I just add the unlimited talk plan for the US can I make calls to Canada for free does any one know?

Refer a friend reward not applied to friends account

I used the code from my friends account for refer a friend. The reward was not applied and I did not get my $10 credit, and I'm wondering how to resolve this? Thanks.

Resolved! Cannot receive calls

I cannot receive calls moved from Bell to Pm yesterday, directly forwards to voice mail, went into forwarding calls and shut off this feature and restarted phone still not receiving calls

USA roaming talk and data

I activated talk and data option in self service but doesn’t work i restated mobile as well as enabled roaming

Locked out

My wife's account is locked out, has been for days. She waits for the 3 hours but still can't get in. Her Community account is also locked. We just need to change the email address, but in that attempt she got locked out. When she tries to log in she...

Email Change

Good morning, I need to change my email address for my account. I was able to change it in the community but when I log into my account, it's still the old email address. How do I change my log in email address?

Issues

Is any one else struggling with almost everything from data to messages? Its getting very frustrating. They now say my phone is on the compatible list but I've been using this for over a year now!

Resolved! Data not working - internal service error?

I started experiencing an issue the other day that has never happened before and I don't know what is causing it because I don't think I have used all my data for this month. The past few days, every time I try to use mobile data, I get a notificati...

MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

is there anyway to stop this? This would be time sensitive

No Service After Porting Number

Hello,I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my ...

Resolved! Does calling toll free numbers use up minutes?

I have the $15 plan with 100 minutes outgoing. Do these minutes count towards calls on toll-free numbers?

Resolved! Samsung galaxy note 9 SM-N960U1 compatibility

Does Samsung galaxy note 9 SM-N960U1 works with Public mobile? edited by computergeek541: recategorized/not "community" related

WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

Forgot PIN

How do I reset PIN

Resolved! Account question

If i cancel or don't pay the monthly bill will I not have access to the number and my voice mail?

WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

Resolved! Password Reset

I will to change my plan and pay from my bank ...Also am having problem with my password to resett . Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Service not working

My service has not been working for 5 days

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Proof of membership at public

Proof of being a previous client

Resolved! No service

Long distance calls

Resolved! Card refusal

Need an information from a recently closes account

WIFI calling

SIM card arrival

Addon

How can I cancel account for deceased person?

Resolved! Nokia X10 Compatibility

Resolved! $10 credit for refer-a-friend and Bonus before June 6 for $5 credit x 5 months

USD unlimited talk plan

Refer a friend reward not applied to friends account

Resolved! Cannot receive calls

USA roaming talk and data

Locked out

Email Change

Issues

Resolved! Data not working - internal service error?

MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

No Service After Porting Number

Resolved! Does calling toll free numbers use up minutes?

Resolved! Samsung galaxy note 9 SM-N960U1 compatibility

WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

Forgot PIN

Resolved! Account question

WHY I AM CHARGED ON MY CREDIT CARD WHEN I DO NOT HAVE ANY ACCOUNT SINCE MARCH 2022

Resolved! Password Reset

Service not working

Re: Phone use in Mexico

Question About Current Subscription vs. Available ...

Subscription issue and promotion code didnt applie...

Account no accessible phone number not working

Transfered number -inbound sms or calling not work...