Request for past three months internet , mobile bill

[Adeyemi]

I made a request for my mobile bill/internet bill since September and up till now i have not received feedback on my mail. Could you please help me out. I need the past three month statement that will also reflect my home address and mobile number.

Thanks and God bless 

[mimmo · Accepted solution]

@Adeyemi  if you need this statement for some type of legal verification/ documentation  , proof of... Or some thing similar, be aware that pm is prepaid and no customer verification is done thus invoices/ statements typically are valid for identitification / legal verification purposes.

Sorry if I have made assumptions, re the purpose of your request. 

[Meow]

PM does not use phones nor emails to communicate with customers.

Only way to get in touch with PM staff is through personal main through Community.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[softech]

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@Adeyemi wrote:

I made a request for my mobile bill/internet bill since September and up till now i have not received feedback on my mail. Could you please help me out. I need the past three month statement that will also reflect my home address and mobile number.

Thanks and God bless 

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@Adeyemi   mail?  there is no way to email PM support 

Not sure if you have opened a proper ticket.  But if has been some time and no reply, open ticket with Chatbot again:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there