Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,Why none of the links from the overview page are working? First of all, using Firefox, I can't even login. It keeps showing the login page (no errors) when I enter the credentials. Using Chrome, I can login, come to the Overview page, but from the...
Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes,...
Hello,I am trying now to give my account to a frend.How can i delete my emailIt was already change the acct name but I cannot edit the email address.Thanks
I can't sign up online because the code is not received from public mobile via text because I have no funds and I can't add funds because I get an error message.
My phone won’t even call *611 so I can load money into my account it hasn’t worked in four days I’m ready to switch carriers soon if these issues aren’t fixed!!!
For the past few days whenever I make a call it tells me the number I am trying to reach is not in service. This is not true, every number I tried to call is still in service. I can’t even check my own voicemail.My spouse is also with Public and his ...
Hello,My account is active but i am unable to make any calls. i tried restarting my phone and resetting network settings, i even put my SIM in a different phone but no luck. Has anyone encountered this problem? How do i get this resolved?Thx
Hello,I would like to ask how can i deactivate my account,I had a lot of trouble that was going on as my phone cant receive phone calls.Found out that Rogers said it is not properly ported . ? That's why my number that i am using is on two service pr...
I literally can't make or receive a call. Data? If I'm really lucky and keep the phone within a 1in square perfect location, I might have data access for 5 seconds. The problem isn't my phone. Change to a different provider?
My employer has used Twilio for a long time to text staff and clients. Today my employer is receiving "Blocked by carrier" when texting any local carrier (PM, Telus, Rogers, etc). Twilio says the issue is with the receiving carrier. Does public mo...
this happened to me a couple months ago, it was resolved within three hours. I’m trying to reactivate my account every call I make to *611 had droppedfrustrating!!!
Can you do something asap l can't call and l can’t receive calls all during the last three days l haven’t get an importante call from my doctor and l can’t even call him
I lost my SIM card on a plane returning to Canada. I just want to replace it, and keep my same phone number and plan. I'm trying to purchase one, but keep being sent to a page that tells me what to do, but won't let me do it. My account is Active and...
I keep choosing the $30 for 15 days data plan, select the appropriate box and submit. The invoice says approved but no money is deducted and nothing happens. There are sufficient funds in my account. This is the the second renewal. The first applicat...
Stop sending me to sites where I can’t do anything you wanted verification that you were talking to me i gave you mmy account number so get with it and send me my text so i can verify i am leaving and want my phone number transferred to a different p...
I recently dropped my plan from the $45/20GB plan to the $40/15GB plan. I do not read it anywhere, but is everything that same, including voicemail with the $40 dollar plan ? - other than the amount of data of course ?
No data. Cannot call in nor out. Cannot retrieve voicemail. Cannot log into online account. Cannot reset password. This is becoming a safety issue! I’m heading into my 6th day with no service! Unacceptable!Paying in full. No resolution within a reaso...
