Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend is setting up service with PM and on the final step of SIM activation, the credit card is not accepted and we are prompted to make sure all the info is correct. Made sure its all correct and it still will not go through. Tried with an incog...
I have a public mobile charge on my CC and I am not a client
When I log into my serf service site on my mobile I am told that I have used 6 minutes of calls with 94 minutes remaining and that I have used 21% of my 2Gb data. Yet Public mobile is emailing me that I have used 100% and has cut off my data!! The ne...
I recently moved to Vancouver and ordered a PM SIM card at the start of last week. However, I have not received it yet. I tried to chat with customer care but they could not offer any assistance - most of them disconnected without offering any answer...
What happens when you reach your data limit? Are there overage charges?
Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.
I have an account with Public Mobile and paying for two active sim cards. I can’t seem to find one of my sim cards in my account. What do I do?
Simon is telling me I need a new SIM card which makes no sense in todays world re recyling..I just want to reactivate my account with my old number and my old SIM
Hello,I was wondering if service any higher than 3G was offered like Bell of 5G?Thank you!
Purchased a text-talk-250mb roaming plan for the US Got the the US but nothing works. Android phone. Data Roaming option is turned on. The phone is showing that it's connected to T-Mobile - there is icon up on top and also when I dig deeper into the ...
Hi I would like to get my account details using my mobile number. My number is xxxxxxxxxxxxxxxxxxx
Hi: I would like to cancel autopay but cannot find what SIMon is telling me to do as under the Payment tab I do not see anything that says to remove autopay. Please help.Thanks.
Hi: I chatted with SIMon and asked how to cancel autopay. I follow his suggestions as follows: 1. Sign in to My Account↗2. Click on the Payment tab3. Click on Manage Autopay4. Click on 'Remove Autopay'. But under the Payment tab I do not see “Manage ...
Hi everyone,My add-on status shows the $20 US data roaming bundle, but I can't use it. I had requested it last week in error and contacted support to cancel. Now I cannot add the bundle. Thanks
NoHello everyone,I have just signed up for a new account with Public Mobile a few days ago with the promo offer of 20 gigs for $55 plus 2 free gigs per month with the promo code.I created an account and used the code but the $55 plan was not shown as...
Hi I need to change my email address and password
I am a new customer. The confirmation email that I received references 500 MB data, but my plan allows 1GB. In addition, I got the 2GB per per month (for 12 months) promotion. Mine should have referenced 1MB data per month, even without the promotion...
Hello,I have two numbers that are not working for text and call for approx. 3 months even though the plan said I should be able to text and call. I would also like to request a rebate for these 3 months as my service was not working those 3 months a...
Hi, I had my Public Mobile take the money out of my bank account on Saturday Sept 3rd and got a text today saying they didn't receive payment. Im not paying twice, what is going on?Is it simply because of the holiday Monday? Can someone reserve this ...
HI, So I am leaving for the Staes today. I have done the add-on, I purchase 1Gig data and unlimited texting. But when it says unlimited does that mean I can text my other Canadian friends in the USA like regular texting or do I need to be on WIFI onl...
Public mobile won't let me save the sim card
Hi everyone,I am not using my Data from my PUBLIC sim card anymore. However, it still shows used up. The robot is not being helpful. Please help.Thankyou in advance. Bell phone data usagePhone data usage PublicPublic summary
This new system is asking for me to verify my account but the issue is that the email that is with my account doesn't work anymore how can I change the email cause I need to top up my account
I got a special promotion message, if I refer my friend before Sep 2, both my friend and me can get $5 bonus reward for 5 months. My friend activated before Sep 2, she only get $10 and there is also $1 each month show in my account. Is it something w...
Is us roaming only supported on TMobile 3 G network?
i have pay already with Auto pay through my Visa Debt Card now it say Your account has been suspended help me.
How can this be when the funding has been through a credit card and never defaulted? Outsourcing all customer service to customers is an interesting model, but not very satisfactory for customers!
I lost access to my Public mobile account and need to add data for my job. I already posted and tried to contact a PM service agent with no avail. Which provider should I choose if PM won't assist me?! Getting ridiculous.....
