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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I need help updating my email (not community)

Please help I need to change public mobile account email. How do I do it?

Resolved! HELP!!!

I NEED HELP ASAP PLEASE MY PHONE CAN'T CALL OUT OR RECIVE ANY CALL I NEED SOMEONE FROM THE PUBLIC MOBILE SUPPORT TO HELP PLEASE CONTACT ME ASAP

PM Says That US Roaming is Not Enabled but I have purchased it. Please HELP!

I have spent over $100 on add on packages 1. the 1GB data for US add on and 2. 1000 talk minutes US roaming add on. This lead me to believe that I could use my phone like normal while I travelled from Ontario Canada to San Francisco, and around the r...

Resolved! Not able to transfer Bell prepaid phone number

I have received a message from Public mobile that the IEMI number seem to be not valid …..They cannot transfer my cell phone number from my Bell prepaid phone (card) to public mobil plan……what can we do now ?

I want to create or get to my account

I cannot sign to my account, why????? Wont allow me to create or get to it.

Resolved! Want to cancel add on

Mes lignes public mobile.

Picking up extra bill on different dates so needs refund

How can I get refund

@moderator_team

@ Moderator_Team1 @ Moderator Hi...this one is hard to believe but I signed my mother up for PM a few years ago. She is 69 y/o and not "techy". She lost her phone over a boat yesterday. So she does not know her PM password. When she tried to res...

Resolved! account number

Hi, I need my account number, I cannot log in as I do not know what email was used when I first registered, I have reset the password using sms code, but do no know the email

Data usage issue

I recently changed my data plan to a 10 gb plan with unlimited talk/text. I was blocked and got a text stating i was at 100% data usage when the website was stated I was at about 7.5 gb of 10. Just now got a text saying I'm at 75% whole the website(t...

lost data

My account shows data usage at night when I am nowhere near my phone Whats going on?

Public mobile has been taking my money monthly and sending text to my number

Taking my money for over a year and they don't know who i am what a joke. They send text but can't find my account, well no issue taking monthly payments. I highly suggest you think about this service. I am not finished knowing 2 weeks I can not call...

Transfer number to freedom mobile

I need to transfer my public mobile number to Freedom mobile. Freedom has already sent PM a request and public has not sent me a confirmation text yet. How long will it take to get my number transferred to freedom?

Data not working

My data recently ran out so I bought 1GB more, but it is still not working.I have also checked my account and it says that I have almost half a GB left of my original data.I live in BC, but I have been in Alberta for the last few days. Could that be ...

Resolved! 12MONTHS2GB activation

Hello, I have initiated the transfer to Public yesterday, Aug 24. I had to wait till this afternoon to actually get service assistance to activate number and got the purchase confirmation today, Aug 25. Can I have the promocode applied to my account ...

USA roaming

I used USA roaming twice this summer and I was not happy with the service. I regularly ie most of the time had no access to data. My route was I90 across New York state and in New England. Unless it improves k will not buy again. I will have to get a...

Early billing

Why was my last payment after only 2 months instead of the usual 3 months. It was for the same amount as usual, and therefore an overcharge as far as I am concerned.

What happened to all myadd on data ?????---- Lost data !

Just checked my data and at least 3 GB is missing - checked my usage and it shows that I hardly used any of my add on data. Is this a PM glitch - ?Tried to chat with SIMON but the link doesn't seem to work -- now what?UPDATE:CS agent contacted me and...

Resolved! Friends referred and public points

Hello, I have 3 accounts between me and my children. 2 on the old point system and 1 now on public points new reward system. On public points, where will it show that someone has signed up as a referral? Can you not see this in advance and the last ...

Resolved! Is PM cheating?

Yesterday re-joined PM and picked the 3GB@3G tariff for $35/month Now got an email:Welcome to Public Mobile!$35 for unlimited Canada-wide minutes + 2.5GB data WTH?

Compatibilité - Question pour un moderator

Umidigi F3 cannot send MMS messages

My recently purchased Umidigi F3 phone works well, sending and receiving text messages.However, it refuses to send picture messages. I have triple checked all the APN settings they all look good but it still won't work.Anyone have any ideas ?Current ...

Resolved! Lost phone

I need the account to be stopped for now so that no one makes costly calls on the lost phone. Thank you for your time.

Can’t send sms or mms messages, can only receive them

I have been having this problem on two devices now. I was on a one plus 5t phone, and couldn't send sms messages. I recently bought an iphone 11 pro and now I can only send imessages but still can’t send sms messages. I changed my apn number to the r...

Resolved! New email address

Hi, I have recently changed internet providers and have a new email, how can I change the email with public mobile so I can sign in and paid my bill?

Resolved! Authentication Email

Hello, I am having trouble getting authentication email when signing in to my account. The account associated with my PM account ends with yahoo.ca. When I log into my yahoo, it ends with yahoo.com. Now, I cannot receive the authentication emails for...

Resolved! Requesting an Invoice

Can somebody please direct me to someone who can send me an invoice for the last 2 payments made? Thank you.

Resolved! pre-authorized payments enabled

I received a text stating that I do not have pre authorized payments enabled when if fact it is. Can someone please verify if I must be doing something else. The proper credit card info is listed. Last month my service was cut off and I didn't rea...

Resolved! Can not reset my account pw????

Please help me

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