Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I keep choosing the $30 for 15 days data plan, select the appropriate box and submit. The invoice says approved but no money is deducted and nothing happens. There are sufficient funds in my account. This is the the second renewal. The first applicat...
Stop sending me to sites where I can’t do anything you wanted verification that you were talking to me i gave you mmy account number so get with it and send me my text so i can verify i am leaving and want my phone number transferred to a different p...
I recently dropped my plan from the $45/20GB plan to the $40/15GB plan. I do not read it anywhere, but is everything that same, including voicemail with the $40 dollar plan ? - other than the amount of data of course ?
No data. Cannot call in nor out. Cannot retrieve voicemail. Cannot log into online account. Cannot reset password. This is becoming a safety issue! I’m heading into my 6th day with no service! Unacceptable!Paying in full. No resolution within a reaso...
Hi,Can someone at Public Mobile admin re-set up call forwarding for my phone xxxCalls should get forwarded to +1 yyy. My account is active but I am currently outside the country so help me please. It is urgent.It was working all these months and now ...
I was out of the country for 41/2 months and forgot to add money to my account before the 90 day deadline. My account got closed and I lost my number. It was suggested to me that I order a new sim, open a new account and plan and then try to get my o...
Hello, I've had call forwarding setup from public mobile to another carrier for 4+ years, for some reason it seems to not be working. Can someone help look into the account and see what's going on?
I can not call some numbers on freedom mobile. They can call me but i can't call them. I get "the number I have reached is not in service (6UC2 error)". I had the same problem with Koodo when I was with them and it took talking to an agent for a coup...
my son's service does not work. we are unable to log into his account. he is on auto-pay so there shouldn't be a problem with payment. how to i reach an agent that can help me restore my son's service? thanks.
The last couple weeks, lte is almost non existent. I might pull off 1.5mb download, and 0. something upload. Quite often no upload at all on speedtest to the point it bounces back with an error I've never had stellar signal in the ground floor of a b...
I am on an unlimited voice plan but I cannot make or receive calls. 3 plans / phones in our family and all are failing. Text is still working. I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls. I hav...
I paid Public Mobile for service on March 25/23. I filled in all the appropriate data and lined up my debit visa for regular payments and they took my payment out right away. the last step was the SIM card. so I place the SIM card in my phone. I then...
Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden.
We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565. Can this be tracked to see if they were sent?
I live in oshawa Ontario my calls are choppy people are telling me I'm cutting in and out data on 4g is like 3g at times if Telus don't fix the service I'll move on I need service
It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you
