Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM in...
Can not make calls
I have a public mobile account and i forgot to top up the account more that 90 days and just wondering if i can re activate with the same number
I let my account lapse by more than 90days. I just ordered a new SIM card and need to activate it and start a new plan, but I’m wondering if there’s any way for my husband and I to find out if our old public mobile phone numbers are still available?
Hi, I am posting this request on behalf of my Aunt. Her plan seems to be deactivated so she can't call or texting. She was away on vacation for a month and her auto-payment was setup with her credit card. Adding to the current issue, she just got ...
Hi, I have just ordered a SIM card. When it arrives, I'll want to keep my existing phone number. My service at the moment is with a corporate account and through Bell. I'm retiring at the end of the month. I'm wondering if that complicates the transf...
when will public mobile be going to the 5G network under Telus? Curious to know...
All of a sudden I get messages saying that there is no service.
I need copies of all invoices from 2020 and 2021. They are not available through the payments history interface. How do I get them? Thanks!
Our previous caller messaged us for confirmation and we responded yes that day, during set up process. Paid and activated SIM cards on iPhone 14s for both my wife and self 11 of March 2023.
On February 14, 2023, I was charged twice for a roaming package I had purchased. Please credit my account for $33.60, the amount I was double billed for.
Unable to receive and make a call since yesterday- error message "called failed". Can you please help? Thanks.
Recently set up new phone. I am able to text out but people are not receiving them nor am I receiving their. Works with some contacts but not others. Any suggestions?
Hello Community: Last year I went to the USA with an add on based on my 3G plan, and coverage was very poor. Public Mobile does advise that 3G is becoming unsupported in the USA, so this is fair.What I want to check with the community is that if I up...
Hello. I changed my service provider from Chatr to Public on the same number. It worked for a month, however after a month my number was changed without any prior notice.
I tried to log in with the right email but it says my email address does not exist...My phone still works and they keep charging me on my credit card but i can't login... I created a new email account with the same email address and can login but ca...
It seems the only page that works is the 'my account' page. All other links get a 404. This has been for the past 6 months. I cannot check my payments.
Hello my data is not working at all in this phone
I am able to receive text messages from all my contacts, but am unable to receive incoming text messages from a group messaging program used at work. Number is (999) 999-9999. I have been able to receive them before, but they have recently stopped ...
I’m trying to get an old phone number I use to have switched over. Is that possible or can I create a custom phone number? Thank you
i need to play for my monthly plan but i cant get into my account
My husband activated his SIM card to find out his phone is not compatible. He has a Samsung A70. Is there anything that can be done refund wise for the plan?
i get one of these messages every minute for about 10 mins. Also, not sure why I can send SMS in USA. My plan is same as my wife's and hers works
I tried to call my cell phone using my alexsa and all I get is a busy signal. I tried my txt plus it rings. My dad tries to call he gets the busy signal but I have gotten other calls. Why does this happen and how can it be fixed?
Good afternoon,I ported and activated my service March 14/23, since then I have been unable to receive MMS/SMS, contacts receive them from me. Their devices shows message sent to me but I get nothing.
How do I know if my phone is compatible with VoLTE? I have Android, Moto G6.
It's on the way...https://www.publicmobile.ca/en/on/get-help/articles/volte
Someone stole my phone. I got new phone and bought new SIM card it won’t change when I type it in in my account. How can I activate this to my account
It’s been a week and moved fromVirgin mobile and transferred the number but still can’t receive incoming calls or text . Pls guide & resolve this issue .
