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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by • Public Mobile
  • 856 Views
  • 18 replies
  • 22 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66497 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70533 Views
  • 180 replies
  • 32 Bravos

Resolved! Account

I need help changing my method of payment as i cannot sign into my account have tried for 2 months to change password please help

Paulh1970 by • Great Neighbour / Super Voisin
  • 962 Views
  • 4 replies
  • 0 Bravos

Resolved! Pm text notifications

My wife turned off p m text messages.  Wanted to turn back on. Enable.   How?  Reason is I got notifications and got the free minutes etc. Wanted same for her thanks 

Spike77 by • Good Citizen / Bon Citoyen
  • 876 Views
  • 3 replies
  • 1 Bravos

Resolved! Re new account

Can I live in ottawa and set up a phone number that has Quebec area code ?I need a phone number that has Quebec phone area code 

charm1 by • Great Neighbour / Super Voisin
  • 605 Views
  • 3 replies
  • 0 Bravos

Resolved! How to unsubscribe from an upcoming special promotion

I accidentally clicked YES when I got a text from Public Mobile about an offer to upgrade to 4G for $40, on my next renewal date.I thought it was an offer to get some free GB during the holiday season. How do I change my plan to ensure I don't get bi...

PatMartel by • Great Neighbour / Super Voisin
  • 969 Views
  • 2 replies
  • 0 Bravos

Resolved! Activating new sim with payment voucher

I'm new to public mobile and recently purchased a new sim along with a top up voucher. I entered all my information and at the end when it came to payment I don't see a option for voucher. Could someone help me with this?

Bape by • Great Neighbour / Super Voisin
  • 1143 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing plans

Just wondering if I change my plan, will I lose the rewards I currently have?Eg. My plan is $25 and I have $6 in rewards taken off every month.will I lose that $6?

Shirley19 by • Good Citizen / Bon Citoyen
  • 750 Views
  • 2 replies
  • 0 Bravos

Resolved! More info on add ons

I’m traveling in US soon , it looks like the only add ons are interesting and affordable 10 day items . For example 1GB data. To be used in 10 days. If I buy two of these , I’ll have 2 GB data then ? And if I was messaging another iPhone user - would...

martihopson by • Good Citizen / Bon Citoyen
  • 2191 Views
  • 10 replies
  • 0 Bravos

Resolved! No early renewal?

Okay, my computer died last month and I've been renewing my plan a few times because I need Internet. Tried to renew it again today, vBut CS tells me they can't do renewals because they cause system errors. Never heard this before. Aaargh, its going ...

Chanah by • Model Citizen / Citoyen Modèle
  • 2739 Views
  • 12 replies
  • 1 Bravos

Resolved! Data when roaming

If I add on US roaming , will I be able to use data ? Or is it just talk and text ? 

martihopson by • Good Citizen / Bon Citoyen
  • 940 Views
  • 3 replies
  • 0 Bravos

Keeping my plan number

I have a plan but I recently moved back home. I still have a lot of various accounts in Canada that require a phone number. Is it possible to keep my phone number inactive but just reserve it on my account so that in the future when I am back in Cana...

dylandev by • Good Citizen / Bon Citoyen
  • 1294 Views
  • 6 replies
  • 0 Bravos

Payment Voucher not working

I purchased a payment voucher and paid my plan with it (as I always do each month no problems) and my phone now does not work.When I call the *611 it tells me that my plan has been paid for the next month… but my service is not working. What do I do?...

Resolved! Can not log in to my self service account

Hello, I am having trouble logging in to my self service account. When I try to log in I am prompted with "incorrect email or password". I have attempted to reset my password by having a security code sent to my email but the email hasn't shown up. A...

new95908 by • Great Neighbour / Super Voisin
  • 2603 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone not working

I changed my plan today, it says I'm active but my phone isn't working, it says I'm out of minutes... how do I fix this?

Serenity2007 by • Great Neighbour / Super Voisin
  • 670 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting number

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported.  Fonus says they don't send verification.  Besides, one reason I wanted to transfer to PM is that Fonus messaging system is bro...

James46 by • Great Neighbour / Super Voisin
  • 1000 Views
  • 3 replies
  • 0 Bravos

Resolved! Upcoming bill error

I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb ...

Resolved! refund add- on

I purchased a US Roaming Talk/Text add on for 10 days. I am no longer going to use it since my flight was cancelled but I can't find how to get a refund for it. 

Resolved! Phone number transfer

I signed up for public mobile but my bell account people are saying you need to send over a phone number transfer form . I have my public mobile SIM card in and I can't receive phone calls 

jessicamac15 by • Great Neighbour / Super Voisin
  • 1091 Views
  • 4 replies
  • 0 Bravos

Resolved! Account

As my account will be deactivated on Jan 21, 2023, would like to pay minimum to keep phone number and reactivate when back in the country late April. My wife would like to do the same

300zx by • Great Neighbour / Super Voisin
  • 962 Views
  • 3 replies
  • 0 Bravos

Resolved! I need more details on Public Mobile charges to my credit card

Since November I'm getting a new monthly charge of $22.60 on my credit card from Public Mobile which I cannot account for.  I'm also getting 3 other legitimate  PM monthly charges on my card for family phones.How do I get more information from PM for...

p_tetreault by • Great Neighbour / Super Voisin
  • 989 Views
  • 3 replies
  • 1 Bravos

Receive offers from Public Mobile

I texted STOP to stop receiving these Free offers from Public Mobile and I'd like to change my mind and receive these offers. Does anyone know how to go about doing this?

Resolved! Network issue ??

Hi I'm having network in British Columbia,  anyone else??? 

cadieuxal007 by • Good Citizen / Bon Citoyen
  • 3063 Views
  • 15 replies
  • 0 Bravos

Resolved! PUK code

My phone says I need to enter a PUK code. How do I find this code? I have a Samsung flip phone. 

Kerux by • Great Neighbour / Super Voisin
  • 1933 Views
  • 7 replies
  • 0 Bravos
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