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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12638 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23800 Views
  • 183 replies
  • 25 Bravos

Resolved! Overcharges

Hi I was over charged alot  went to change my plan  from 25 to 50 and instead of taking 25 they took  100 out of  my account  and charged me 60 for my plan  so really I got charged 75 for my phone this month  and got to do with out food till after Ch...

Transboy123 by • Great Neighbour / Super Voisin
  • 843 Views
  • 5 replies
  • 0 Bravos

Resolved! Activating SIM card without Canddian Bank card

Hello. I have just arrived in Canada. I am currently in mandatory 14 day quarantine. I attempted to activate one of the SIM cards I bought from Public Mobile while I was still in the UK. Unfortunately, I have been told that I can not activate my SIM ...

MSellar90 by • Good Citizen / Bon Citoyen
  • 1343 Views
  • 4 replies
  • 0 Bravos

Resolved! Black Friday Deal

I couldn't sign up for the black friday deal, I get 'enter a valid email address'. I went ahead and activated anyway. Hoping there's a way to redeem this still somehow.

notsure by • Great Neighbour / Super Voisin
  • 688 Views
  • 3 replies
  • 0 Bravos

Resolved! $35 with 2.5gb data

I have a $35 plan, on my billing i only see 1gb of data.  On the plans page i see it come with 2gb and 500mb bonus.  How do i get 2.5gb instead of 1gb?  Thank you.

AutoSpa by • Great Neighbour / Super Voisin
  • 568 Views
  • 6 replies
  • 0 Bravos

Resolved! Open ticket status

How can I check my ticket status?I opened a ticket 4 days ago and still no answer or solution!!!this is so frustrating... 

Yuval1983 by • Great Neighbour / Super Voisin
  • 742 Views
  • 3 replies
  • 0 Bravos

Resolved! Why can't I call someone

I'd like to know why is it that when something goes wrong with my public mobile account why there ain't a person to help me with it I wish I could call in and say here is whats wrong please fix it 

Stephenhardy by • Great Neighbour / Super Voisin
  • 788 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost SIM card

Hello everybody, I lost my phone yesterday and I was wondering about the SIM card situation, will I be able to get the same number I used before or am I going to need a new one. Are there any stores where I can buy de SIM card, I dont have a PO box w...

Resolved! Promotion not included on new activation

I activated a new line ($25) (11/24),  and the week before I emailed Public to take advantage of the added Data on the phone promo. Well it didn't kick in anywhere. The only thing I can think of is that the email I used and the emailed I activated mi...

George007 by • Great Neighbour / Super Voisin
  • 748 Views
  • 11 replies
  • 0 Bravos

Resolved! Renewal date

My renewal date is the 22nd i want it on the 30th. How do i change it without suspending service from 22 to 30th?

Kimberly1974 by • Great Neighbour / Super Voisin
  • 883 Views
  • 10 replies
  • 0 Bravos

1GB Data Add-on purchased but not available

Hello, Two weeks ago my wallet was stolen and I had to renew my Autopay option with a new card. Last week my data was close to running out so I topped up my account with a 1gb data add on to tide me over until it resets. It resets on the 26th. Yester...

Even_Kiel by • Good Citizen / Bon Citoyen
  • 936 Views
  • 11 replies
  • 0 Bravos

Resolved! How to buy additional data?

I spent all of my data, so bought add-on. It goes to my fund and make my next payment lower.When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone.. 

Jlee721 by • Great Neighbour / Super Voisin
  • 646 Views
  • 4 replies
  • 0 Bravos

Why does data and log in passwords never work?

This seems to be an ongoing problem with public mobile. My log in password never works, even after resetting. Same with data. Always an issue. Anyone else experience this on the regular? What is Public Mobile doing SPECIFICALLY to resolve this? MODS:...

1111jr1111 by • Great Neighbour / Super Voisin
  • 936 Views
  • 10 replies
  • 0 Bravos

Resolved! Exceeding data charge & international calling

If I go over my 1GB of data by let's say 100 mb, how much extra will I be charged? Also if I didn't purchase any of the international add-ons but one day I call let's say India because of some emergency. How much will I be charged per minute? 

devraj5698 by • Good Citizen / Bon Citoyen
  • 881 Views
  • 5 replies
  • 0 Bravos

slow to load or no load internet iPhone XR

Phone cannot load google maps, cannot access internet via DATA. I have been using PM for a few years. New problem. I have a lot of data available. Turned on and off airplane mode, turned on and off phone, cellular is toggled on, maps is on cellular, ...

Resolved! Has anyone else received this Message?

I am fairly new to the community. I signed in and had a message. I clicked it and it took me to another site.. Is this something Public Mobile sends out? Possible scam? I copied and pasted the actual message...  Pistachios ThursdayDo you want a bonus...

brianchamp by • Good Citizen / Bon Citoyen
  • 1219 Views
  • 15 replies
  • 0 Bravos

Resolved! My second month free Promo credit of CAD$25 didnt get credited

My second month free Promo credit of CAD$25 didnt get credited rather my services got stopped and I have been asked to raise a ticket to get the same what is the process to do so.With no customer care support available I m really suffering and strugg...

24a by • Great Neighbour / Super Voisin
  • 923 Views
  • 8 replies
  • 1 Bravos

Resolved! data - no surprise?

Just want to confirm, Public is running on the no surprise mode for data and phone call, right?  If I used up my monthly limit of data, it stops until i buy data add-ons, right? And similarly.. I don't have to worry about calling Long distance call i...

hTideGnow by • Mayor / Maire
  • 525 Views
  • 3 replies
  • 1 Bravos

Calling history..

How do I get my calling history..can't get it and need it ASAP.. from April 1 to Aug 28

Channz by • Great Neighbour / Super Voisin
  • 419 Views
  • 3 replies
  • 0 Bravos

no service for three weeks

So I've been with Public Mobile for three weeks now and no servicemy account is active my cellphone unlocked and my number has been successfully ported from telus.First question how can figure out if my phone will work on Public Mobileand second what...

blairc8oneil by • Good Citizen / Bon Citoyen
  • 1235 Views
  • 19 replies
  • 0 Bravos

Resolved! Referred my wife

I told my wife about public mobile she went to Wal mart they signed her up and activated SIM..   my referral code wasn't entered anywhere yet can she still do it?  Can I still get the $1 off every month and the $10 credit?

dandb by • Great Neighbour / Super Voisin
  • 1163 Views
  • 9 replies
  • 0 Bravos

Resolved! How to switch to the $28 2.5GB data unlimited call and text plan

A plan for QC users, $28 including 2.5GB data, is the original $35 one with monthly discount of $5 and $2 for autopay. (35-5-2=28)I have already signed up for Autopay and also a QC user.When I tried to change my plan, I did not find an option of $28....

vivianzntj by • Great Neighbour / Super Voisin
  • 969 Views
  • 8 replies
  • 0 Bravos
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