Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I paid Public Mobile for service on March 25/23. I filled in all the appropriate data and lined up my debit visa for regular payments and they took my payment out right away. the last step was the SIM card. so I place the SIM card in my phone. I then...
Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden.
We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565. Can this be tracked to see if they were sent?
I live in oshawa Ontario my calls are choppy people are telling me I'm cutting in and out data on 4g is like 3g at times if Telus don't fix the service I'll move on I need service
It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you
My plan expired and I bought a voucher but it didn't renew. I still have the warning on my self serve saying my account has been suspended but it says I owe $0. I keep trying to log in my account and get error code 404 so I am unable to start a ticke...
Today I bought $30 US data, talk & text for 15 days when I arrived at the U.S. After one or two minutes T- Mobile showed up on the screen. I checked iPhone 8 Plus settings, the "VoLTE" was showed up. But there's no "VoLTE" on the iPhone 8 Plus yeste...
I have unlimited minutes. My account is up-to-date plus $8 credit. I can send and receive texts with no trouble. I tried resetting my phone and updating the carrier. Not even my voicemail is working. I’ve never had this happen before. Any tips?
My plan expired and I purchased a payment voucher, attempted to call star 611 to add but won’t go through. Tried to log into my account to add payment but am not able to as it sends a verification code to an old email account I don’t have access to. ...
I am trying to change "my account" email address. system asks me to log in to create a ticket. It won't let me. It keeps saying login error. Reset password, no change. Created another account with different email address.....still can not lo...
I am presently in the US and every 15 days I have to purchase a package for talking text. Every time I go to sign in it lets me purchase the talk and text gives me a receipt but does not add the minutes to my account. This has happened every month si...
When I try to call a message says I am out of minutes.My account is paid automatically each month.I have used zero minutes this month.How can I fix this problem?
The minute I leave my home I don’t have cell data service, my cell data doesn’t work in stores etc etc. I was told when I submitted a ticket that I had the wrong pin, 6 digits instead of 4 . I went to my account and resettled pin to 4 digits. the min...
I just transferred a phone from PC Mobile to Public Mobile. However, it is requesting I put in a network unlock PIN.I phoned PC Mobile. They said the phone was already unlocked and gave me a code that didn't work. When it failed, they said to contact...
I recently got back from a trip to the states and we were there for more than 15 days. I had bought the package with 3 GB of data and I renewed that package after the 15 days were up. But when I got to the Border I received a message that I had used ...
Morning everyone My wife is currently in Vancouver after traveling from Quesnel. During the trip her phone was lost but thanks to a good Samaritan it and the contents of her wallet were found. The phone was badly crushed and when she took it apart th...
I am trying to log into my account to top up and I can’t because I no longer have access to the account email and it won’t give me the sms option to verify my account. Help!!!
