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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25244 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36657 Views
  • 185 replies
  • 27 Bravos

Resolved! Promotions for $15 Plan?

I am close to signing up for the $15 plan, but don't want to miss any sale/promotion that might become available -- do any ever occur at that tier level?

Darethehair by Great Neighbour / Super Voisin
  • 1416 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: voicemail not working

i want to delete unwanted voicemail. i the past i used to press 7.  now it does not work. how? thanks

enuffplease by Great Neighbour / Super Voisin
  • 703 Views
  • 7 replies
  • 1 Bravos

Resolved! Porting number

I currently have a family plan with TELUS with four phones and four different numbers. If I switch one phone to PM, will my Telus account be canceled right away before the other phones can be switched over? We plan to switch two phones to PM and the ...

bkehew by Great Neighbour / Super Voisin
  • 733 Views
  • 4 replies
  • 0 Bravos

Done

Done

elove1107 by Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 1 Bravos

Resolved! I cannot use my 300 International Long Distance Minutes

Hi I have 300 International Long Distance Minutes but I am unable to call any of  the allowed International countries (including USA).  I receive the prompt that I do not have minutes to call. But i have 300 minutes and have not used any of it.  Can ...

voya by Good Citizen / Bon Citoyen
  • 1259 Views
  • 12 replies
  • 0 Bravos

Resolved! Account deactivated

Hi all, I am having a real big issue here. My wife and I are on a 90 day plan and both paid with my credit card but on different cycle date. I didn’t realize my credit card has expired and public mobile didn’t renew the new expiry date so my wife’s p...

Kh_ by Good Citizen / Bon Citoyen
  • 1684 Views
  • 23 replies
  • 0 Bravos

Resolved! Data Not working

Hello, I activated my account plan for $25 with autopay which should ensure I get 1 gb of data a month. Thus far data services have not worked at all on my phone please help me figure out if they work? If not I think I'm switching to public mobile wi...

Anvi2000 by Good Citizen / Bon Citoyen
  • 1553 Views
  • 14 replies
  • 0 Bravos

Resolved! Account suspended

I got a text message today from public mobile saying “ your plan did not renew because we did not receive your payment“ It goes on to say “ if you have recently made a manual payment please disregard this message“.well I’ve been on auto pay from the ...

Bill77 by Good Citizen / Bon Citoyen
  • 1665 Views
  • 12 replies
  • 0 Bravos

Unable to send MMS

Hi, My son’s phone has a strange problem it can receive MMS but not able to send any form of it.Text messaging and data internet are fine.Tried different APN protocols (IPV4, IPV4/IPV6) but didn’t work.Phone:Umidigi  Bison ,  Android 10Thanks for any...

Screenshot_20210906-123507.png Screenshot_20210906-123602.png
RezaT by Good Citizen / Bon Citoyen
  • 1984 Views
  • 20 replies
  • 0 Bravos

Resolved! account suspended

My account got suspended while my credit card is valid. It is an auto payment.    I can not reach an agent for help.

LinSou by Great Neighbour / Super Voisin
  • 1206 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to send (picture MMS)

Hi I am new here, I have been trying to send/receive picture messages. But I'm still unable to do so.  I keep getting the message failed to send or failed to download, I have the unlimited mms picture messaging plan with picture messaging included, w...

avi by Great Neighbour / Super Voisin
  • 1154 Views
  • 9 replies
  • 0 Bravos

Resolved! Auto pay

Good morning all,My plan is expired since Sept. 04, although I was on auto pay.I updated my credit card expiry date on Sept. 04, but the payment did not get processed.I then tried to pay on self serve ans manually on Sept. 05, but I got the message t...

shivaysf by Good Citizen / Bon Citoyen
  • 1108 Views
  • 12 replies
  • 0 Bravos

Resolved! add-on purchase

I only ever purchased add-on data once. Have done it again tonight successfully, I THINK.  It seems like the system recognized a payment of $15 by me with my credit card but how to I verify that this $ is actually going to be applied to the assignmen...

frazerhk by Good Citizen / Bon Citoyen
  • 1001 Views
  • 7 replies
  • 0 Bravos

Not receiving sms verification code

I have been with public mobile for 4 days now and previously was receiving sms verification codes with various apps. Now however when I try to login into uber the code is not being sent to my phone. 

sabb126 by Great Neighbour / Super Voisin
  • 481 Views
  • 1 replies
  • 0 Bravos

Resolved! Promo

Just received my email eligibility for the sale offer or 2 extra GB data, but I have to activate by Sept 7th, question is, I ordered a sim card today and it arrives in 3-7 business days so i wont make it by the deadline to activate? Anyone know if I'...

Sherry121 by Great Neighbour / Super Voisin
  • 983 Views
  • 9 replies
  • 1 Bravos

Resolved! Top up issue

Hi I just purchased a top up of 10gb to my account. How come its not showing yet?

Rayettecastro by Good Citizen / Bon Citoyen
  • 1722 Views
  • 24 replies
  • 0 Bravos

Can't receive texts or calls

As if PM wasn't difficult enough to use.  Now I can't receive texts or phone calls.  It started today.  I did the usual troubleshooting.  Anyone else having issues? Yes, I can call out; just no receive. Thanks

xfx12 by Good Citizen / Bon Citoyen
  • 686 Views
  • 6 replies
  • 0 Bravos

Resolved! Friend new PM activation but no service

A friend of mine went into London Drugs to get a PM SIM and they activated it for him. Here where the problem lies, he didn’t reply to the porting text from Telus until 4 hours later and he got another Telus text this morning at 9:00. He replied with...

BKNS27 by Mayor / Maire
  • 1059 Views
  • 15 replies
  • 1 Bravos

Resolved! Where does it state the 2gb promo code is only for 6 months?

Hello,I have recently switched to Public because of their 2gb promotion. I had thought it was an extra 2gb for as long as you stay with Public, however it seems it is only for 6 months. Nowhere in the advertisement or the terms and conditions state t...

Cathy7 by Great Neighbour / Super Voisin
  • 803 Views
  • 6 replies
  • 0 Bravos

Usage of internet

Hello  I haven't been able to use my internet for the last few days  Please help  Thank yoi 

Atifa1984 by Great Neighbour / Super Voisin
  • 453 Views
  • 2 replies
  • 0 Bravos

Cannot get 2-factor verification codes

Hello, I cannot get 2-factor verification texts from CIBC or the NSLSC when I try to login. However, I can get verification calls from both. I switched to Public Mobile on Aug 31 and kept my old number from my previous provider. Thank you for the hel...

jack5661 by Great Neighbour / Super Voisin
  • 954 Views
  • 9 replies
  • 0 Bravos
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