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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12432 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23534 Views
  • 183 replies
  • 25 Bravos

Resolved! UK and Ireland in one add-on plan

Hey there, My partner is Irish and she’s attempting to buy an add-on to talk to the people back home, unfortunately, some people are located in Ireland and some people are in Northern Ireland (which is classed as the UK). Is there one add-on that can...

Resolved! Data top up mid cycle

How can I add data during the month if i run out before my next top up date? 

precollet219 by • Great Neighbour / Super Voisin
  • 594 Views
  • 4 replies
  • 3 Bravos

Unsuccessful Payment

 I have been trying to activate my SIM card for about 2 hours now. I have used the suggestions from the forum but nothing is working. I am using a visa debit from TD so there should not be any issue. My card is not being declined- A message is coming...

Resolved! set up

On set up I typed in my email address of my home computer, and i typed one letter wrong. does this really matter and how doI change it.?

cjshepard by • Good Citizen / Bon Citoyen
  • 572 Views
  • 2 replies
  • 0 Bravos

Resolved! Wonder if PM will increase data limit to their plan

PM has a been a good provider for low usage customers...  However, since pandemic, I see many providers increasing their data limit to their plan or lowering price.  For example, I see some Fido $40 plan with 4GB (or 6GB)  of 4G data, Zoomer has $36 ...

softech by • Oracle
  • 1234 Views
  • 15 replies
  • 0 Bravos

Anyone knows why data sometimes dont work?

Hello everyone! I want to ask about some troubles with data. Sometimes when I open the data option on my phone, it says there is no internet connection when I go to Youtube or do something online. This is very weird because my phone is alright, nothi...

ctwvenus by • Great Neighbour / Super Voisin
  • 340 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment voucher

I purchased payment vouchers, but when I enter the PIN # (as I have the last three months), I receive an error message advising me that the activation code is not correct.  ???  I have tried several times, but still no luck.

Tammyhartmann by • Great Neighbour / Super Voisin
  • 724 Views
  • 5 replies
  • 0 Bravos

Resolved! Long distance notification

I have Canada no limit calls. But I have family members with land lines that try to call me and get that it's a long distance call. How do I fix this problem?

DARLENE11 by • Good Citizen / Bon Citoyen
  • 964 Views
  • 14 replies
  • 0 Bravos

Resolved! Voicemail

Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out? 

A92 by • Great Neighbour / Super Voisin
  • 853 Views
  • 15 replies
  • 0 Bravos

Resolved! SIM card unlock PIN

Hi all.  I just switched over to Public Mobility and completed activation/phone number porting, etc. However, on power up, my device is asking me for a SIM card Unlock PIN.  Any idea where I would find that?

Resolved! Need help to transfer between public mobile numbers

Hello, I'd like to speak with a team moderator to solve this following problem. I've been a public mobile user for a long time but never registered an account until now. I've always used vouchers to top up my account through 611. However, my old phon...

brownings1 by • Great Neighbour / Super Voisin
  • 1571 Views
  • 11 replies
  • 1 Bravos

Time card

Siri put a timer on my phone and now it’s not giving me any time why help

Brie by • Great Neighbour / Super Voisin
  • 502 Views
  • 4 replies
  • 0 Bravos

Resolved! Data usage

Data is turned off on my phone. My account shows data usage labeled "Web" How come? and what does that mean.

embacher by • Great Citizen / Super Citoyen
  • 609 Views
  • 2 replies
  • 0 Bravos

Google Phones

Hey all! Looking for feedback on where the best deals are for buying a new phone. Looking at the Pixel 5 in the near-ish future! Any suggestions are welcome.

Jenfenster by • Good Citizen / Bon Citoyen
  • 1187 Views
  • 14 replies
  • 0 Bravos

More data

I was with publicmobile for 6years now and heard on the radio another company has a plan for 65$ unlimited calls,text,and data when will public mobile have a plan like this?? Cause my data don’t last long think I got 8 gb. I would be the first to jum...

Keihan by • Good Citizen / Bon Citoyen
  • 1597 Views
  • 21 replies
  • 0 Bravos

Resolved! Tranfering my phone number from Koodo

The system won't allow me to submit a ticket to ask the question and the articles are confusing.  I want to activate my SIM card and transfer my phone number. I am with Koodoo. I am told I can't and referred to an article that only tells me that:If y...

asrou2 by • Great Neighbour / Super Voisin
  • 1177 Views
  • 5 replies
  • 0 Bravos

Resolved! marketing emails

I just received an email from "heats" asking me to enter a contest for an iphone.  The link took me to a page asking for payment of $1.00 to enter the contest and subscribe to Influence credit.  After 3 days I would be charged $69 for this subscripti...

lrcaron by • Good Citizen / Bon Citoyen
  • 1120 Views
  • 11 replies
  • 0 Bravos

Resolved! Refer a friend rewards

I know there is a place where you can see the cell numbers you have referred or partially anyway. Can someone please tell me how to find it?

Rob1963 by • Good Citizen / Bon Citoyen
  • 578 Views
  • 3 replies
  • 0 Bravos

Resolved! Frequent announcements by Public Mobile?

Hello, Anyone getting unwanted promotional/advertising messages from Public Mobile? One was from 5179, selling old Koodo phones, and another from 5129 asking me to complain about bad telecom service to the CCTS. Not anything to complain about yet Pub...

seth888 by • Great Neighbour / Super Voisin
  • 1390 Views
  • 4 replies
  • 0 Bravos

HUGE KUDOS TO PUBLIC MOBILE MODERATORS

Hello Folks,I will be writing to PM head office about this, but I just wanted to give a shout out to the moderators on this site. They've been really fantastic in helping us support front line service providers who are struggling because of COVID by ...

ecashmore by • Good Citizen / Bon Citoyen
  • 504 Views
  • 1 replies
  • 7 Bravos

Resolved! Public Mobile certified pre-owned phones

I follow Public Mobile by trying to log into my account at least once a month to check in on updates happening with the service. I was actually really happy to see that they're now selling certified pre-owned phones. I run a nonprofit for front line ...

ecashmore by • Good Citizen / Bon Citoyen
  • 909 Views
  • 2 replies
  • 2 Bravos
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