Community

balaca · 06-02-2024

No confirmation message received. Neither the card was removed.What is the escalation procedure for this, and which regulator has the authority to act on this?

balaca · 03-19-2024

Current Subscription Cycle: Feb 18, 2024 - Mar 19, 2024Card is still active in the account, and there is no amount charged to the card so far. Phone still shows 2-3 bars of network coverage. But no calls or texts are going through. Same for Internet ...

balaca · 04-09-2023

Tried activating for a friend I referred to PM network but they were repeatedly getting credit card error. They are based in Brampton but I chose Toronto at number-selection step, then there was an error at payment page. Changed to Brampton at number...

balaca · 10-12-2020

For a India call lasting 1:48 minutes ( as seen in 'Call History' in Mi phone), 'Usage History' on PM self-serve site shows 3:01 minutes. Is there any other 'buffer seconds' I should keep in mind when making International Call with the Add-On (750 m...

balaca · 04-24-2020

I'm enabling plan change to be effective from next renewal date. I still happen to have unused data and int'l minutes from Holiday Giveaway, and I don't want to lose them due to plan upgrade. Kindly advise. Also, what is this 'New Promotions -> Promo...

balaca · 06-06-2024

Can a customer remove their payment information themselves atleast now, or they have to write to the bots and wait for days, hoping no payment will be charged by Telus' industry first '30 day billing' practice?Great way to maximise AMPU - Average Mar...

balaca · 06-03-2024

Glad you found it funny So with the redemption of 10 points, if I find myself across the border, I can get unlimited text and talk for 15 days?You are right. For ~15 day trip in US, you gotta spend 10 points for Talk + Text, and spend another 15 poi...

balaca · 06-02-2024

Thanks for summarizing our concerns. I hope I won't get signed out before I finish this response "US Roaming - 1 GB Data (15-day)" goes for $20.00 (or 15 Reward Points). It'll only offer you data in US, for 15 days period. You can't call or text wh...

balaca · 06-02-2024

Thanks I did check the inbox - last message there was a month ago.It is a frustrating experience, for me as a customer to go through a bot every time, to relieve my account from the shady techniques like this by Telus/Public Mobile.

balaca · 06-02-2024

I submitted a ticket already, yesterday. There isn't any acknowledgement received so far, though I saw a ticket number on submitting.Like I said in the post, I want my payment information i.e. credit card info removed from my profile.

Community

User Statistics

User Activity

Public Mobile / Telus not responding/acting on request to delete payment information

No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Credit card error on trying to activate a new SIM, both Mastercard(PC) and Visa didn't work

Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call History' ?

Will 'HolidayGiveaways' (1GB Add-On, 400 min Intl) disappear, on plan change from $15/mo to $25/mo?

Re: Continued Enhancements to the Public Mobile App

Re: New Points System...

Re: New Points System...

Re: Public Mobile / Telus not responding/acting on request to delete payment information

Re: Public Mobile / Telus not responding/acting on request to delete payment information