[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New customer with questions
Hey there just wondering if IPhone 14 is compatable with public mobile? If so , once activated , how long does it take to port my number over ? Any one had any issues lately ? What about billing cycles ? Do they begin the day you activate for 30 days...
VoLTE on my phone
Today I get message from PM: "Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S. a VoLTE certified device and a VoLTE enabled network are required...
Resolved! $30 refund
I purchased a refurbished phone and followed all the guidelines and criteria that was required for an offer to purchase a refurbished phone and receive $30 in credits. However I have never received anything yet and it's been a few months. Who do I ta...
Resolved! Email synch and voicemail issues
#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed (com.apple.mobilephone error 1035)". Any ideas? Thank you!
Resolved! Stop direct debit
How would I stop direct debit? I am unable to sign in
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Want me to add talk time with unlimited talk time????
Have unlimited plan now wants me to add talk time
Calls not working
I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning
VoLTE Option Greyed out
Hi, I have been a member for a few years and have a Motorola One 5g Ace unlocked and fully updated. I was reading Public's text message regarding VoLTE, so I went and checked my phone and did not see any VoLTE option in the Mobile Network settings u...
Minutes
I keep getting a message that I am out of minutes but I have unlimited minutes
Phone does not ring...
I have switched from bell to public mobile a couple months ago and ported my number over when my family members call me it goes straight to voicemail and it does not ring through.
Resolved! New joint
I have a friend is going to join PM but she forgot her old phone company’s 4 digits password, I remember there’s other way to find the cellphone’s registered number but I forgot how to do it, help thanks
Resolved! I need an CS_Agent to reset my password.
Due to some issue, I cannot reset my password. I would need an CS_Agent to help reset for me.
No service
Trying to dial the *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.
Can't make or receive calls/texts either
Phone just ends the call when dialing out and people calling me are getting busy signal. Also not able to send texts or receive texts. As per the phone tips page provided by Public Mobile, tried toggling airplane mode, restarting, removing/reinsertin...
New Sim Card
I have ordered a new sim card. It says it will 5-10 business days in email. It is been more than 12 business days and I have not received the sim card yet. I don't know what to do in this case. I am not able to login with my correct creentials too.
Can’t make outgoing calls
Hello, I can’t seem to make outgoing calls today. I always get a message saying call failed. I’ve tried restarting the phone, resetting the APN, and switching to 3G already but none of them work. (Switching to 3G gets me a message that’s says the ...
Calls not being received
I set up my new public moblie account using an Ontario number I’m presently living in New Brunswick now I can’t receive calls and only some messagesshould I put my region as Ontario and not New Brunswick
Resolved! No service after porting number
I ported my number to Public Mobile almost 2hrs ago and I'm having issues with no service. The self serve page says status is active and my previous carrier already closed my account with them. I tried all of the troubleshooting options provided thro...
Resolved! Did Public mobile change the $40 plan to include less data?
Back in late October, I subscribed to a $40 15GB plan at 4G speed. I recieved a thank you response and confirmation that the plan would be applied in December. Up until now, I believe the 15GB 4G was applied. I got a text message saying that 75% of m...
Resolved! Monthly plan
My monthly plan got changed to a different plan and I didn’t make any changes. How do I go back to my original plan?
Resolved! I lost my SIM card
I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?
Resolved! shopping card - can't log in
I pick out the phone I want and then go to the shopping cart. I can enter in the information but I was hoping if I signed in it would retain connection. I can not log in with my account ID nor my community ID when going to the phone and selecting iPh...
my phone is deactivated
please help
Resolved! US add-on not working
I purchased a US add-on and was charged but it’s not working on my phone. I had previously purchased the same add-on and it worked fine.
Why have I, along with many others been cut off?
My phone always tells me when I need to top up my minutes with a text msg, and suddenly I couldn't call anyone. I cant even CALL *611 so please explain what is going on. This is not fair to all the customers buying phone minutes and not being able to...
Resolved! *611 not working to Top up
I am trying to top up as I do usually every month with a voucher but *611 not letting me enter the 12 number PIN
Resolved! Service
What is going with Public Mobile my cell keeps going down, this isn't right I paid for service and this keeps happening. WHY?
VoLTE on Samsung Galaxy S10e
I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my p...
