Why is my $15 plan no longer showing "Unlimited Incoming Minutes" under "My Plan".

[Citizen_G_34]

As per the subject.

I see that this is an issue on the website detailing plans for new customers.

But why is it missing from "My Plan" description in my account portal? 

Did PM remove this feature of the plan?

I checked and I don't appear to be using up minutes on an incoming call.

[Pop_Eye]

Actually all plans only show what the outbound calls are. 

So some where it should say thar ALL plans have unlimited inbound. 

But I still prefer to see it in My Account or to show in the payment description. 

[LitlLdy]

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@Citizen_G_34 wrote:

As per the subject.

I see that this is still an issue on the website detailing plans for new customers.

But why is it still missing from "My Plan" description in my account portal?

This should be a simple fix.

Or, maybe they don't want to fix this on the sales site.  Makes the plan look less attractive to new customers when they first look at the plans list.  Encouraging them to spend more.

This has been broken for months.....

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@Citizen_G_34 , yes this has been am ongoing issue for several months & PM is well aware of it! They have been saying all along that they will fix it & working on it but last time they did they really messed up the wording with it saying “Unlimited Canada Wide Minutes “ which stayed that way over 2 weeks before enough angry new Customers reported it was not honoured & in turn being told by CSA’s it was an error in wording! So, someone is not proofreading their work before submitting it! Funny part is they put it right back to the incorrect wording of it not stating Unlimited Incoming Minutes! To me it is very misleading & I believe they’re attempt at getting rid of that plan which I am still on!

Edit: My typos!

[Pop_Eye]

I agree. BUT it used to show within your account (maybe twice) and not visible to potential new customers. I still feel that it should describe “in full” what you are paying for (like a receipt).... not just some of what you are paying for. 

[Yummy]

By default all incoming calls are free.

[hairbag1]

@Citizen_G_34 

yup...it's been discussed here in the forum for several weeks. Looks like PM has no desire to clarify ...probly you're reasoning is correct

[Citizen_G_34]

As per the subject.

I see that this is still an issue on the website detailing plans for new customers.

But why is it still missing from "My Plan" description in my account portal?

This should be a simple fix.

Or, maybe they don't want to fix this on the sales site.  Makes the plan look less attractive to new customers when they first look at the plans list.  Encouraging them to spend more.

This has been broken for months.....

[LitlLdy]

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@softech wrote:

@LitlLdy  @Citizen_G_34   at the moment, the voicemail message using up minute could be just a glitch.  There was another post saying they opened ticket with PM support and support added minutes back right after

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@softech , I was one of those posts! 🙂 I didn’t know call forwarding used the outgoing minutes to though!

[softech]

@LitlLdy  @Citizen_G_34   at the moment, the voicemail message using up minute could be just a glitch.  There was another post saying they opened ticket with PM support and support added minutes back right after

[LitlLdy]

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@Citizen_G_34 wrote:

Thanks for all the feedback.

I know this is a third tier provider without the frills, but basic documentation should not be missing.

I noticed as well that now call forwarding is counting towards outgoing minutes when it did not before.

PM fit a specific use case for me but I may have to find another solution.

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@Citizen_G_34 , ohhh I didn’t realize that about call forwarding! That may be where some of my minutes also started disappearing along with also does it when someone leaves me a voicemail that I don’t even listen to!

[Citizen_G_34]

Thanks for all the feedback.

I know this is a third tier provider without the frills, but basic documentation should not be missing.

I noticed as well that now call forwarding is counting towards outgoing minutes when it did not before.

PM fit a specific use case for me but I may have to find another solution.

[dust2dust]

It's all so much faith isn't it @Citizen_G_34 . It used to be that we could do and view some useful things in the chatbot after logging in to it. That used to be the only to place to see that plan fact after the new system came out last year. Now you just have to take it on faith and your own observations. As you saw, the minutes don't get used when you answer a call. (you might however use minutes when the call drops to voicemail...which it shouldn't)

[softech]

@Citizen_G_34 

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@Citizen_G_34 wrote:

As per the subject.

I see that this is an issue on the website detailing plans for new customers.

But why is it missing from "My Plan" description in my account portal? 

Did PM remove this feature of the plan?

I checked and I don't appear to be using up minutes on an incoming call.

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@Citizen_G_34   Unlimited incoming calls was not SHOWN there for some time, but it is there, no worry. You plan does include unlimited incoming but just 100 outgoing minutes.  No worry

[Meow]

Not to worry, you still have unlimited incoming minutes and unlimited in/out SMS.

[LitlLdy]

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@Citizen_G_34 wrote:

As per the subject.

I see that this is an issue on the website detailing plans for new customers.

But why is it missing from "My Plan" description in my account portal? 

Did PM remove this feature of the plan?

I checked and I don't appear to be using up minutes on an incoming call.

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@Citizen_G_34 , I have the same plan & it doesn’t show on mine either but have confirmed that it still has unlimited incoming minutes. They’re aware of it & have been for quite some time. Many have asked that question. I wish they wouldn’t have changed the wording on it. It’s misleading. Sorry.