Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to subscribe to my account
My service just stopped working. Says I only have emergency calls. Bill is paid, reset phone, did airplane mode, have done everything I can't think of need help asap! This is absolutely unbelievable. I live in a small town with no way to go to an act...
How long does customer support agent take to respond for refund? I’ve submitted a request already through private messages on Sunday. My credit card has 4 transactions on it for one subscription from Black Friday offers.
…. And because of this issue, when I try to login to my account, I get a message to verify my account and an OTP code sent to the new number which has no service. So I cannot receive the code nor do they provide me with any other option like email to...
Hi I need help. I successfully subscribed to the 40$ 50GB plan yesterday and in the process of my eSIM activation which was automatically being done on my device( which is eSIM compatible), I got an error message on my device that said eSIM encounter...
hi, I am still deciding on what to purchase and even if I want to buy a plan with PM. I was looking around and somehow while looking added a plan to my shopping cart. I can't get rid of it and everytime I sign on now I have to choose between LET’...
I tried to activate the new SIM card last Saturday morning and port in the old number from the virgin for my son, so far it still doesn't work. I tested it in two phones, both said no sim. It seems the sim card is damaged. so i bought second sim card...
Hi all, I got in on the Black Friday deals. Like most, I checked my IMEI number on the site for esim compatibility and it said my phone was compatible with esim (Samsung S20 Ultra). I went ahead and purchased the plan with esim activation. Upon ac...
Hi everyone,Just tried to port over from Freedom and immediately got a text from Public mobile that here was a problem transferring my number. Sent an email to CS_AGENT as well and then contacted Freedom. They said the issue was an incorrect account ...
Hi, as per title, I got double charged, so I contacted them and had the only option to chat with the bot, it sent me a link to submit a ticket but I tried a bunch of times and that link still give me 404 error. I have community account, so really not...
Is this incurring a charge? Why would it show roaming?
there does not be a option online for this, only 2 day shipping
I have a new plan with Rogers and would like to move my current phone number to that plan. Rogers has asked me for my account number, which I can't seem to find. Can someone please tell me how to do this so I don't lose my phone number?
How do I port my number to a different provider
Since Sundays to today is Wednesdays no reply from customer support, what a sucks services it is.
I'd like to throw a digital bouquet to the PM CS_Agents that are scrabbling in the background solving porting issues after a busy Black Friday weekend.My port from Koodo to PM was still stuck after 3 hours. Neither of the numbers were in service. I s...
I have an account and subscribed for autopay however now I can’t login to my account.I have tried resetting my password which it says email is not registered when chosen.I tried checking my password via phone number which is 100% correct.Finally some...
No matter what I try, I can't seem to activate the eSim on my iPhone 13 mini. Followed the steps in this other post, https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/td-p/1018081 but none of those steps seem to work. The...
I'd like to request that Public Mobile bring back the $29/10GB 4G Plan for a couple more days, in fact I think we should all 'demand' for this Promotion Plan back given the circumstances.It was advertised since Friday and not a single person could ge...
If I have entered more than ten times PUK code? What Happens ? Do I get any notice for this ? I was going to oversee and I left my sim card to my brother before I left. He entered three times wrong PIN number and he tried to enter the again and again...
Hello, could someone please tell me what a 90 day subscription is vs. A monthly subscription. Also recently I got on the 34$ 5g 40gb plan and would like to know if I go over the 40gb data will it slow down and let me continue using data or will I be ...
My sim card is locked out and need PUK code.
This plan was removed earlier today from self service, but checking tonight it is now back again even though not advertised on PM website.
hello i activate my sim card few days ago and since then i cant receive calls and texts / i need help please .thank you
As the title states, I am flabberghasted as to how to fix this. Seems it has happen a while back as well as I now have 1000 mins for a service I never use (Int'l talk) ...Help @CS_Agent I need to exchange the one for the other (Int'l talk mins -> ...
HiI purchased an incorrect add on. I request a refund as I will not be using it. Thanks
I know I should know this but I can't quite get my head around it....I'll be travelling international (not the US) so I know I can't get a roaming plan with PM. When I'm connected to wifi while out of country, will I be able to receive and respond ...
Hi everyone,I am seeing new Public Points suggested in my account. Should I change to it or keep my old reward? Many thanks.
My payment option always worked and now.i can't pay my bill wtf is wrong with ur system ?
I had been convincing my wife to move to Public mobile from competitor from quite some time. She finally agreed to switch to public mobile. We got a new Sim card. Went to the announcement page and clicked on the activate 40 GB 5G for 39$ plan. Create...
