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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel monthly subscription

Hi,I purchased a SIM card for temporary use and would like to cancel the monthly subscription.However, I do not have the SIM card anymore.How do I cancel the monthly subscription?

esim problem with iPhone 12 mini.

The issue is solved so it is more like a sharing experience. I hope it will help these ppl who is having issues.I started subscribing PM two days ago. Chose esim as it was free and my phone was compatible. I ported my number and for a while, my phon...

Have not received my SIM card

I have not yet received my SIM card I ordered on June 7th order # 345547.

I can't send/receive texts

I am very frustrated with public mobile as I haven't been able to send and receive texts for a whole day. Since I can't receive texts I wasn't even able to login to my public mobile account. Finally after an hour of trying, EverSafe finally sent me a...

Resolved! Service out?

Why am I unable to make or receive calls for the last several hours?

Resolved! Travelling Out Of Province - Will My Phone Work?

Hi,I live in Ontario and I'm planning to travel next month to BC. Will my phone work there? If yes, do I have to purchase an add-on?

Cannot connect to network

For the last 2 hour I have had no network connection. How do I fix this? Is there an outage?

Emergency Calls Only

I cannot make any calls even though my account is active (cycle started Jun 24 and have many minutes remaining).Anyone else experincing this?

Unable to log in to my account

Hello Support,I'm unable to log in to my account. I can't go past the reactivation screen. It forces me to select a eSIM, new SIM or existing SIM card (this option fails to validate). I have a working service and fully paid account. Is there any way ...

is service interrupted?????

the past 4 hours i'm unable to send or recieve text message or hear incoming calls. I can make out going calls and listen to voice messages .........what is the problem????

Resolved! @CS_Agent

I need to get my number ported again.

Resolved! Missing data

Hello , I am missing data from last month , first the promotion 2 gb was missing, had to use the one time data , now this month the promotion is on my account but I should received the one time 2 gb back when the promotion 2GB was removed when PM upd...

Resolved! What a nightmare!

Okay, so my service expired this morning (credit card renewal). I forgot to update the credit info. 'Customer service' sent me here.Tried to log on to my account to fix it, only to have my password rejected over and over again...apparently Public Mob...

Is Signal blocked?

I am unable to register my number with signal messaging app with my new number from public mobile, it is not able to send a verification code to my phone number. This a problem with signal or public mobile perhaps blocking sms messages from signal?

Add On how soon do they work

I want to add on more data. How soon will it work?

Resolved! Cannot Sign In To Cancel Subscription After Phone Number Ported Out

Yesterday I changed service providers and had my phone number ported out of Public Mobile to the other provider.Now that I no longer have a phone number with public mobile I tried to sign in to my Public Mobile account to cancel my subscription but e...

Resolved! Lost Phone

Somebody stole my phone. I want to keep the same plan. I have a new SIM card. what should I do?

Resolved! Public mobile

I ordered a sim card and paid for it through public mobile. Just wondering where it is?

Resolved! I’d like a refund and to close out my account - public mobile via Telus wrecked their sim with a fai

Failed port. I think it’s best to kill it at this point, we’ve spent 2 weeks on it and tonight Telus tried to assign a new number and failed. They gave up and said the only thing that i can do about it is post on this forum. Complete disaster.

Resolved! Cannot complete activation - verification code goes to a wrong number

Both in the app and in the online portal, it says, You’re logging in from an unknown deviceTo confirm it's you, enter the 6-digit code sent to *******088The problem is, none of my phone numbers end with 088.I receive no code, and I cannot complete th...

Referral code

My spouse activated my PM account but forgot to use his referral code, I have been trying to contact customer service to have them apply the code but keep getting a 404 error can someone give me a working link to private message ...thanks .

cant sign in

Hey there ive been trying to sign in for months and it never works, i got the phone from my neice last decemeber and she catn remember the log in info, there for i created a new one and has been verfied and such but i cant sign in to buy adds or anyt...

Can not make or receive calls

@CS_Agent3 phones with public mobile. Can't make or receive calls on any of them. Restarts and apn checks done. Please advise

Cannot send or receive text messages on my other account

I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and ...

Cancelling voicemail

Need to contact support???

need to contact support

questsion was already asked

Resolved! Double Charge

Before you say it, Yes it's pending and no it's not a authorization hold, I was charged the same amount along with a 0 dollar Authorization hold so 3 charges.0.0073.45 X2 publicmobileWhy is this necessary for a private issue, instead of a chat you de...

Resolved! Switched to Public with eSim, now cannot access Apple ID

Anyone have experience with this issue? I was logged into my Apple ID on same device before, but once I switched to Public with an eSim I'm unable to access Apple ID, factime, iMessage etc. At very top of Settings my account is shown, but it's greyed...

Resolved! Cancelling voicemail

How do I cancel voicemail, like just shut it off?Thx, have a good day.Jer