Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I create an Account PIN for a new Account that was made within the last 48 hours? Under My Profile > Account Security Info > there is only a Voicemail Password option, unlike my other account which is a year old and has both showing. When call...
I lost my phone and need help moving my number to a new sim
I want to pause my step daughters phone for a bit. She’s only 16. How can I dothat if I don’t have her info
How do I add funds to my Public Mobile Account Balance using the Credit Card Registered to the Account?This used to be an available option within the Payment Section, it was a button right with the 'Redeem Payment Voucher', however now I no longer se...
Hi, I'm trying to port my PM number to Telus, getting a free phone from work. They are asking to disable the port protection on my public mobile account but there is none is there? I just get a notification when they start the port to approve? Trying...
I can not text message to translink code 33333
Which plans are compatible with VoLTE? On the 4G Plans, everytime a call is made it seems that it switches from LTE/4G to 3G and the speeds get way slower during that call, making it impossible to even just scroll the internet or load Facebook.
How long does it usually take for an individual to receive their $10 Account Credit after signing up and using a Friend Referral Code?
Here's what I need to know: when my 100 min Canada wide talk is used up, and I now only have the 500 min "one-time Int'l LD bonus" , can I 1) still make calls within Canada? And 2) Can I still receive calls in Canada?
I am having trouble getting to my account to change credit card number for payment
I'd like to activate my sim card asap. but before my Canadian credit card is issued, any other options? I have a noncanadian visa card.
I ordered CANADA-US PLAN 4G Speed plan but my profile page show just $50/month and no comment about US usages.does my plan include US data and call? what i ordered.
I just did an Activation, thankfully for an actual friend today otherwise this situation would be alot more dire..Someone came to switch to Public Mobile, however they didn't have money on their card at the moment and asked to pay for the first month...
Hi, I'm trying to open a new account with Public mobile. I hit the "transfer number" button, and IMMEDIATELY my old service stopped working (whatever), but now I can't log into my Public Mobile account.When I try to login (phone or computer) it says...
How do I access my account?I'm in the password reset loop with eversafe not recognizing my password. I've cleared my cache, rebooted my device, changed browsers, changed devices. I'm at my wit's end with stupid eversafe.ThanksDo I have to contact sup...
I'm trying to get access to my account, but every time, when I login to my account I got a white page has "Unauthorized access / Accès non autorisé". Not sure why, and also I lost the service in my phone too. Is anyone know how I get in to my account...
Ever since the site update and the site forcibly creating a new forum account I haven't been getting notifications for bravos received. It makes me wonder if my account is messed up and somehow ineligible to receive rewards, what can I do to fix it?A...
Hi I am on basic plan and my plan got renewd after a month as I have given credit card to deduct money automatically. I can see the data appear on my account as well as the talk usage but when I try to make a call from my phone, it says that my minut...
Just purchased a subscription and want to activate my account. I can't use the app
I've had data removed from my account. I had 2gb, now I only have 1gb
Hi im trying to change my address but it wont let me change anything is just greyed out every time
I bought data about some days ago and I still don’t have data and it has already been paid for, what should I do?
I have discarded an old SIM card for my account.Now I can't login to the Public Mobile Self Server without an SMS verification to an old number.Should I create a new account with another email?
My son lost his phone and of course the sim card was in the phone right. I cannot log into his phone because it's at the bottom of a lake!Do I:1) cancel his current PM plan? This requires me to have his phone, which I do not.2) call my credit card ...
Can I re register an old SIM card that I had used in the past?
Hello,I've been outside of the country for a couple of years, and I had a Public Mobile number previously. I've paying a low monthly plan to keep my phone number active, but the sim card is not working anymore. Also, I never created an online account...
My iPhone XR ends a phone call when I get a text in at the same time. Does anyone else have this issue?I’m on speakerphone when this happens.
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