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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 170 replies
  • 18 Bravos

Unlimited Minutes on Account have somehow ran out??

This is truly ridiculous, and does not make sense. I just tried to make a call and got notified that apparently I am "out of minutes". I am on a $35 plan that has unlimited Canada minutes, so that literally makes zero sense. I do not make any calls o...

MeganBSmith by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Koodo billing

I just started my $25 plan with PM and have noticed that the billing went through Koodo not through PM. My website account is working the way it should - everything there is under PM. Does anyone has an idea why it happened? Should the issue be addre...

Mira0611 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos


Hi,I saw that usually in December Public Mobile offers a 5GB bonus and 1 month free promotion for all plans $25+. I was wondering what the likelihood they would offer it again this year would be? Is this a pretty consistent promotion that time of mon...

p1brownavery by Great Neighbour / Super Voisin
  • 28 replies
  • 0 Bravos


Hello. Is anyone having trouble with their phone? Mine is saying no network connection. 

Victoriajanes by New in Town / Nouveau en Ville
  • 7 replies
  • 0 Bravos

US roaming data

I am feeling so angry I am in the US and have purchase 3G of data and it is not working at all.  My phone won't load and I can't use it when I am out.  I did it last month and it was fine but since we arrived in Florida nope.  It has been a waste of ...

traceytwa by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Reactivating Plan

Our phone was stolen so we paused the plan.  We now have a new SIM card and activated it.  The activation was confirmed but our account is telling us that we need to make a payment.  On the payment screen we enter the amount and the "submit" button w...

Resolved! Porting USA number

Hi, Can we port a USA number onto Public Mobile? If so, any steps/process to follow? Thanks

arakheja by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Activate an Inactive number that has not been given to anyone else

Hi, My friend had a number with Public Mobile. He had to go to India and got stuck there because of Covid. He is back in Canada but his number is inactive. Turns out no-one has gotten his new number. Public Mobile used to have this feature that let y...

kdsharma1 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Texting not working.

I just activated phone and it works. However my texting does not work when not on Wi-Fi. I have cellular turned on I have a rooming on I have an iPhone and it’s set to send as SMS when I message not available. I don’t understand because my plan is un...

ibragg by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Unable to process my transaction.

Hello,  Whenever I try to make a transaction or set up auto-pay I get this message"Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been...

chendrim2 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Changing account emails

For both my PM phone account, and my PM community account, is it possible to update your email address? I'd like to change the email address associated with both. I think email address is the actual log in for the PM phone account as well.  I started...

samcat by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Changing public mobile phone number

I've seen other community postings about this but just going to ask so I can confirm the latest answer. I currently have public mobile phone number. - Where can I find the full changing phone number policy? - I've read that you can change it 4 times ...

samcat by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! phone

I don't need phone service from public to tell them.How to talk to them regarding this.

gnreddy2001 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Is this new?

I just went to use the store locator to help answer a question and I get the pop up from pm asking for location permissions. I chose "block" as I usually do when asked this question however now I cannot access this feature. Why does pm need my locati...

Resolved! Cannot sign into Self Serve Account

Hello, We are unable to access our Self Service account. I  have tried to just change the password and I am told I am locked out of the account. Any help you can provide would be greatly appreciated. Thanks for your help. Regards,Keegan

longbeach by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Can't login

I no longer have access to email used to create account so I'm locked out help

Kyraparenteau by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! New account creation failure.

I made a purchase of Public SIM last month on a $25/month plan. I haven't created my account on Public website yet but while I am trying to create one, it shows that my mobile number is not valid or has been already registered.Also, on reviewing my c...

nssawhney by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos
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