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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26156 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38066 Views
  • 185 replies
  • 29 Bravos

Outgoing calls

I can not make outgoing calls but can receive incoming. How do I fix this?

Royregan by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Minimal Data on Phone and Hot Spot not working at all

Update: I turned my cellular data on and off, switched between LTE and 3G, turned my roaming on and all of a sudden the data works.  路‍  I have no idea what helped.  But it's working. I'm working remotely and my hot spot stopped working.  I checked m...

beckums42 by Great Neighbour / Super Voisin
  • 679 Views
  • 5 replies
  • 0 Bravos

International SMS

I am in Europe and wanted to get a few SMS texts per month. Is there a plan addon that allows me to do this?Purpose is banking logins. Secondly, I have a bunch of saved rewards, is it possible to cash those out and get paid instead of accumulating cr...

applesauce by Good Citizen / Bon Citoyen
  • 526 Views
  • 2 replies
  • 0 Bravos

Resolved! auto pay notification

I have multiple accounts myself and elderly brother and wife. I pay and manage these accounts for them. Is there a way to have the  payment notification which is normally sent to each phone by sms. Can these be sent to email account instead? Instead ...

sparky4514 by Good Citizen / Bon Citoyen
  • 1200 Views
  • 9 replies
  • 1 Bravos

Resolved! 3G work but not LTE

Hi I just signed up the promotion 15Gb LTE plan but I cannot connect to the internet if I choose LTE connection. I am only able to connect to the Internet if I change to 3G connection. I checked APN setting and reboot the phone several times but it s...

amuseking by Good Citizen / Bon Citoyen
  • 939 Views
  • 5 replies
  • 0 Bravos

Port my number from Freedom Mobile

ive ported my fon directly from freedom mobile without first getting new no. from PM. Its been an hour but her Android Fon is not detecting the sim yet. Ive rcvd emails from freedom mobile that the process is completed & the no. is ported already. Pl...

kiftikhar by Good Citizen / Bon Citoyen
  • 1068 Views
  • 6 replies
  • 0 Bravos

Change name on profile

I have been using my nickname in my account but now i need to change it to my real name so I can get my phone bill printed. I changed it on my account profile but the printed phone bill still has my nickname on it. Urgent help plz!

LexiL by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

new phone

how do keep my same public number and account and transfer it to a newer phone, ie iPhone 5 to iPhone 10..?

newphone by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 0 Bravos

Resolved! Disney world cell service

I'm planning on travelling to Disney World and am purchasing a US roaming add on. How is the cell service in Orlando/Disney World?

Marcieboon by Great Neighbour / Super Voisin
  • 810 Views
  • 6 replies
  • 0 Bravos

Resolved! Two Accounts

I know awhile ago it was not possible to have two accounts under the same email address. Has that changed now or is it still the same where you have to have two email addresses ?I have two accounts with Public Mobile and would like to be able to have...

rogerrulez by Great Citizen / Super Citoyen
  • 848 Views
  • 8 replies
  • 0 Bravos

Data

My data is being used in the middle of the night…when my phone is not in use

tcfed by Great Neighbour / Super Voisin
  • 406 Views
  • 4 replies
  • 0 Bravos

My PUK code

Hi I accidentally locked me out of calling and messaging by locking my PUK and have no idea how to get it back my if you need my phone number respond to this pls do this asap

fewer times of ringing before going to voicenail

Hi community. I live in Toronto and have a "Samsung s20 fe" phone. I want my phone to ring three times and then go to voicemail. I entered *61*16475804001*11*15#Call and received a "successful registry" massage. However, my phone still rings 6 times ...

abarouni by Great Neighbour / Super Voisin
  • 504 Views
  • 3 replies
  • 1 Bravos

Travelling issue with phone number

Hi, I am leaving Canada for 4 months, can I suspend my phone number for 4 months without any charge? So that I can continue to use this phone number when I go back.

Yolandaaa by Great Neighbour / Super Voisin
  • 529 Views
  • 4 replies
  • 1 Bravos

Resolved! Verification code

I can’t get my verification code from my email I got lock in how can I access my account alternatively

Chrisjem73 by Great Neighbour / Super Voisin
  • 580 Views
  • 2 replies
  • 0 Bravos

payment

my voucher is not working

Steven96 by Good Citizen / Bon Citoyen
  • 885 Views
  • 13 replies
  • 0 Bravos

Accidental US Roaming Addon x 2

I accidentally purchased a US Roaming (talk and text), as well as a US Roaming (talk, text, and data). Can I remove the original talk and text I purchased and get my $ back?

Can’t send or receive texts from certain numbers

Switched to public over a week ago. Most of my texts will send and receive but not with certain contacts. I can’t figure out if it is the type of phone they have or their phone provider. It seems inconsistent. I have an iPhone, iMessage is on and so ...

Miss2cat by Good Citizen / Bon Citoyen
  • 686 Views
  • 7 replies
  • 0 Bravos

Resolved! New User

I have no phone service. Just texting.

AnneMarie4 by Great Neighbour / Super Voisin
  • 612 Views
  • 5 replies
  • 0 Bravos

Test post

This is simply a test to find out if this community account is somehow flagged.  I have tried to submit a post three times today (with 1 hour or more in between) and it will either just disappear (twice) or I get a yellow flag that says it's spam. No...

chipmunk by Great Citizen / Super Citoyen
  • 896 Views
  • 4 replies
  • 0 Bravos

Resolved! Change from Legacy plan and also Account email

Hello ...- I want to change my plan from a Legacy plan of $120/12Gb every 3-months to the monthly $40/15Gb plan. My question is, will I be able to retain the discounts (loyalty, registered payment, referral) on this account if the plan is changed?- I...

vn33 by Great Citizen / Super Citoyen
  • 1160 Views
  • 9 replies
  • 0 Bravos
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