Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I just had a quick question about the 40GB US/Canada plan. I'm currently on the $60 grandfathered Canada/US plan with 8.5GB Canada and 2GB US talk/text.The plan is pretty clear that the 40GB can be used at 5G speeds in both Canada and the US. ...
Hello, I'm having a hard time setting up my phone. My number has successfully been transferred but I seem to be having issues activating the SIM. I tried two different eSIM cards. Couldn't receive calls, only texts. Under Settings, data it said I had...
Hi I need help. I have many accounts with PM, in all cases except this one account I am good and I know I need a different email per account. For some reason when I try to access my sons account the email goes to my account email so I can't access ...
If I lost a SIM card, would it be possible to replace it and keep the same phone number?If so, can someone tell me how I'd be able to do that?
It's way worse than before. I HATE coming here.It wanted me to register - so, I have a new nickname now.The interface looks awful.The worse part is after I paid, I still get the message, "Your services are on hold."Does PM think they have too many ...
Every time I log in I choose this is a trusted device yet I always get sent a code to confirm. This is incredibly annoying and a waste of time. Is there a workaround or a fix for this? I'm using Chrome as my browser. Thanks
Still getting the "Forbidden A1" message Mon, Aug 14, 2023 at 11:00 pm. I assume the outage reported at My Account experiencing issues: service not impact... - Community (publicmobile.ca) is still unresolved? Can anyone provide an ETA for fixing the...
Spoiler Wouldn’t let me put my own pin on Simao I got locked out on my iPhone asking for PUC number. how do I get it?
Update: the issue impacting My Account has been resolved. Thank you for your feedback. ————————— Hello, We are experiencing unexpected issues with account management portals. The team is working diligently to resolve. Service is not impacted. We apol...
I just keep getting into a loop of signing int my account when trying to activate a new SIM
Why do Oracles always feel the need to move my posts into eachother all the time, I see it as the most pointless thing ever.. I just had two posts with two totally different posts called 'Forbidden A1' & 'Sign in issues' and the 'Sign in Issues' was ...
I lost my SIM in Europe. It is now impossible to do anything. I cannot log in to the app nor the forum nor the website because of 2 factor authentication sending a text message to the lost SIM card. Ideally I want to log in to the app and then try se...
I purchased an add-on for US talk and text this morning, for 15 days. I’m still in Canada until tonight. But…. I now seem to have no data or texting ability here in Canada. I checked and I have no run out of data. Why did this happen? How can I fix i...
My account is suspended since I lost my credit card and payment from my credit was not successful, then I tried to open my account and change my pre-authorization credit card payment! I cannot open it and it gives me error “Forbidden A1” and calling ...
Every time I select a plan on the website it just tells me something isn't started, or that public mobile doesn't exist, or the pods are down?-----------Application is not availableThe application is currently not serving requests at this endpoint. I...
I'm really sad that this issue has not been fixed. I cannot access my account. Public Mobile used to have the easiest account management out of all the competitors, but now I can't even log in I already tried in Incognito Mode and it makes no differ...
I have no access to my account so I cannot create a support ticket, when I login to my account I get an error. I have 3 devices without cell service and would like some immediate assistance.Forbidden A1 (and a white screen)Please help public mobileT...
Is 'my account' down or something because every time I try and log in I get either a black page that says forbidden a1 or a page that says 404 page not found.
Hi Community,Before traveling to US, I had my PM phone call forwarded to another number that has Canada-US roaming plan.Unfortunately, I just found out that I accidentally brought my PM phone to the US too, without turning the phone to airplane mode....
We can’t hear callers when the call. We have to call them back. Very frustrating, my husband is in his 70’s when drs call and we can’t hear them sometimes it’s hard to call them back. Also calls are still dropping. We tried turning phones on and off....
Is anyone else having login issues on the Website? Mobile App is working fine with my Primary Account already logged in however I'm trying to check my secondary Account from a Private Browser.. when I logged in it directed me back to the Public Mobil...
I’m trying to activate a new line but it gave me the attached message from yesterday however I tried to push resume activation it gave me login screen tried to use my user name and password but it gave me error massage I tried to reset the password b...
can't complete action
Hi, I recently asked my son to reset the iPhone he was using with his public mobile account (I got him a new phone with a different company and now the phone with this public mobile mobile account is going to be used by his younger brother). After re...
Hello,I just reactivated my account after being away 6 weeks. The date of my monthly payment cycle is dated from yesterday? Why?
Hello,My S20 Ultra 5G will not connect to 5G with PM sim. No issues with Telus or Rogers. PM sim in another 5G phone (S22 Ultra) does not have an issue. Got another sim-same result. Anyone experienced anything similar? Thanks
I purchased a SIM card o July 25th and I still have not received the card. What is happening? Where is the card?
i don't have wifi this afternoon, is it only me?
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