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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 89 replies
  • 9 Bravos

Resolved! I need long distance add on for my voice mail???

I was just messing around trying out a few different personalized greetings for my voice mail and i got cut off rudely, and told that I now need a long distance add on to use my voice mail? Can anyone verify if this is true capitalization fukery or i...

CosmoRuckus by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Absolutely insane bureaucracy. I can't just change my SIM card?

Just went through an hour of time simply trying to change a sim card (they had that feature before, it was simple, and worked..), and eventually I got to this stage:So.. you have to wait 48 hours to change a sim card? Are you kidding? Good thing I do...

epsteinsbody by Good Citizen / Bon Citoyen
  • 89 replies
  • 0 Bravos

Resolved! [Really weird problem] I cannot login my CRA account using data

Today, I tried to log into my CRA account using Public Mobile data, but the website kept noticing me that there are wrong username and password. I tried many times but showed the same result. I'm pretty sure that I typed the correct credential.  Afte...

bresson by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! switching from Virgin Pre-paid

Hello, I'd like to move my phone number to Public and think I've got a good idea of the process but I have a few questions: Phone: Moto G4 Play XT16011) How can I find out if my phone is unlocked? I bought the phone from as a Virgin pre-paid phone fr...

domo2021 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Using DATA to View Text Pictures

Hi,I seldom turn on my DATA, usually only to view a picture sent by text, Lately, I haven’t been able to open the pictures when I turn on my DATA - a little circle just spins around and that’s it.  Someone suggested that I turn DATA on, then restart ...

TessieBoo by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! PM Survey......any one get one of these.....or do it??

 I worked for a company that did employee surveys and am quite aware of a few things. And also my TimeShare gives them out. They can be slanted towards the company, no matter how you answer. You can answer the same question worded differently and you...

Resolved! List of countries included in the 300 15$ international add-on

Hello everyone,  I was looking to buy an international "calling add-on" offered on the website. My question is, does it include a country like Honduras or the rest of Latin America? or just explicitly includes only the countries listed in the add-on ...

fofoplitt by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Autopay didn't work

Normally autopay well....autopays but I got a message saying I had to manually give credit card info.I don't really remember which email I used since my family are all on public mobile so I have a few account.I

Tigerclaw3211 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Missing Reward

My husband signed up for Public Mobile using my referral code the first week of February.  I received my referral bonus but he has not received his $10 bonus for signing up.  How do we go about resolving this?

janibee by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Porting

if I port my existing number with public to another provider can I still use the same sim and get a new number and keep my existing rewards? 

Arunpreet by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

Hi I have an account with you guys my phone was stolen and I don't have any of my info to switch it over to my new sim card so I had to create a new number...but that phone number I do have I's very important to me and I don't wanna lose name'...

Blitzed by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Can't send texts

Since I started my account just a few weeks ago I have been unable to send any texts - but I can text myself and receive it, and can receive it from others.

aleyjoy7373 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Rewards following a sim swap fraud

Hi all, I went through a sim swap fraud last month, in which I temporarily deactivated/suspended my account for a few hours. I see that the rewards are still on my account, but they weren't applied on my most recent cell phone bill. Does anyone have ...

Hexaflexagon by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Massive Daily Spam Calls from Different Saskatchewan Numbers

A few days ago I answered a random call from a Saskatchewan number. Ever since, I've been receiving 8-10 junk calls a day from varying Sask numbers. Obviously, blocking won't work since they are different each time. How do I stop from receiving these...

jazzpolice by Good Citizen / Bon Citoyen
  • 21 replies
  • 1 Bravos

Trying to understand my transactions...

Mar 15, 2021AutoPay Reward$2.00 $2.00Mar 15, 2021250MB at 3G Speed/250Mo à la vitesse 3G $5.00$0.00Mar 15, 202130-day plan/Forfait de 30 jours $10.00$5.00Mar 15, 2021Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$15.00 $15.00 So, plan is $15 prov...

Yummy by Mayor / Maire
  • 19 replies
  • 1 Bravos

Resolved! Payment

Hi, I'm trying to make a payment, but the message keeps saying, You have enough money on your account already, but my phone is not working. When I call my phone says your account is suspended, make a payment.

fkabba by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

one-time BONUS $10 credit

Hi there,I didn’t receive a one-time BONUS $10 credit! It was on my profile website last 30 days but It didn’t applied on my last payment.

leo_bl by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! Porting Koodo Phone Numbers

Hi,  I set up myself and my wife on Public Mobile at the local Walmart today. The gentlemen working set us up with temporary phone numbers and said we should speak to a moderator on the community board with porting our numbers from Koodo. I have read...

QuinnyHolmes by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos