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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Snowbird plan

My plan DATA, voice and text are working intermittently from places to places. Switching networks but when you change city you have to set to something else. In the meantime you missed a lot of communications. MAKE IT WORK PLEASE

Voicemail Being Weird

Today I got a voicemail and when I called to check, it was strange. It picked and there was dead silence for 10 seconds, before it finally started talking. Then after I listened and deleted the message there was another 10 seconds before it came back...

Please send me my 2022 payment record

network connectivity issues

Hi I can't make calls and I can't receive calls.Some time it works and sometimes it doesn't.we have 3 lines with us and facing same issues. Definitely it's not connectivity problems from my phone settings. I went through the forums and tried everythi...

Port number?

Can't purchase ad on

Hello,I have purchased ad ons many, many times for US visits. For some reason right now I cannot. I have more than enough available funds. The system allows me to select the ad on, hit purchase, then a receipt is generated saying purchase complete bu...

SIM card not working x3

This was my final message to public mobility. Super frustrated.Just to be clear….since purchase all three of your SIM cards did not work. You agree that two did not work yet don’t refund poor product . This is a pic with the “working” SIM card. Still...

No incoming calls

I’m so frustrated. Now I’m not getting any incoming calls at all. First, I couldn’t make outgoing calls, that was resolved. I still can’t make International calls to USA, despite, having minutes etc.., and now I’m not getting any incoming calls. Plea...

Resolved! change email on public account

I am trying to change my email address and can not do that in my account.I have just registered with community my old email and can not access my old email.

Phone not working

I just activated my public sim this morning but my phone says sim not registered

Resolved! account suspended, payment error

My account was suspended due to insufficient funds. I've been trying to reactivate my account but every time I try to make a payment, I get told there's a payment error. I've tried paying with both a credit card and a debit card, but nothing worked. ...

Lapsed account

public mobile has lapsed my account but still takes auto payments from my credit card.

online phone purchase

I bought a phone and sim card from Public Mobile on the 17th of April and it still has not arrived and i don't have a phone # yet what do i do

Why can’t I call my dad

When I call my dad it goes straight to voice mail.I’ve tried multiple times but if I call someone else it works. My dad calls his company and they said it is not from there lines.

Billing

I prepaid my account for a year so that I didn't have to make monthly payments which I can't alway do because I'm travelling in countries where I can't get cell phone service or where the provider(s) don't have an agreement with Public Mobile or Telu...

Change self serve email

My emails and 2fas were all hacked how do I change my email on my account?? Please help as soon as possible

Resolved! I am unable to submit a ticket

No matter what I try, I cannot login with my community account at the submit a ticket screen. I get the repeated error: "Error signing in"Reset password, use username, use email, clear cache, use new browser. Nothing works. Suggestions?

Payment Problem

Hello I have a big problem and need help from a PM rep. I have not been receiving heads up texts a day before my auto-payment withdrawals or follow-up texts after payment, the way I used to. This has been the case for many months. I assumed all was o...

Account Compromised!!

Hello I need to speak to a customer support representative. My main account has been compromised my old phone was hacked I lost all emails 2fas passwords accounts everything even money my kids savings were stolen. Apparently the one who did didn't wa...

Promotional cod

Is there any promotional code for existing customers when they are changing their plan?

Resolved! billing date errors

I have been a Public customer for over 3 years. My billing date was always the 15th of the month. I used to have auto pay but for the past year approximately, I pay manually. The past few months my account gets suspended far before the 15th; actua...

Re Compatibility of Samsung Galaxy M31

Hello Friends:I had purchased Samsung Galaxy M31 from India. Phone's model no is SM-M315F/DS, will the said phone work on Public Mobile network in Canada?Thanks

Login problems

When I try to login, it say need to verify me, sending me the verification code, but I never receive any email. Why?

40$ credit for buying refurbished phone

Just wondering when I get the 40$ credit for buying the refurbished IPhone 8+? My number is xxxxxxxxxxxxx, thanks

Resolved! can't send or receive data or voice

new to this. Account was set up and looks good but phone does not work for voice or data It doesn't have a phone number showing on the screen as attached to the phone.

Resolved! Old email inaccessible

what to do when i don't have access to my old email address

Phone not working

Data works but I cannot make or receive calls or access my voicemail. I’ve sent out my phone number with some job applications and need this fixed ASAP. It’s not even sending people to voicemail and k can’t see who tried to call

Can't call out but I have unlimited minutes on my plan

I have an unlimited plan but I can't seem to call out. I tried resetting my network settings rebooting my phone and putting the plus 1 in front of the nunber

Resolved! activate new sim card with a wrong email.

I activate a new sim card with the wrong email. I don't have access to that email. how cancel the account and reactive the sim card again?

Resolved! Email Modification

I forgot my old email which is what I used to open my Public mobile so I'm trying to change it but I can't find how to change that. I need help

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Snowbird plan

Voicemail Being Weird

Please send me my 2022 payment record

network connectivity issues

Port number?

Can't purchase ad on

SIM card not working x3

No incoming calls

Resolved! change email on public account

Phone not working

Resolved! account suspended, payment error

Lapsed account

online phone purchase

Why can’t I call my dad

Billing

Change self serve email

Resolved! I am unable to submit a ticket

Payment Problem

Account Compromised!!

Promotional cod

Resolved! billing date errors

Re Compatibility of Samsung Galaxy M31

Login problems

40$ credit for buying refurbished phone

Resolved! can't send or receive data or voice

Resolved! Old email inaccessible

Phone not working

Can't call out but I have unlimited minutes on my plan

Resolved! activate new sim card with a wrong email.

Resolved! Email Modification

Can't sign up.

Transfer subscription

Data regularly not working in southeast Vancouver

Forbidden a1 error

porting number from Koodo to PM while outside Cana...