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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11128 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Resolved! Issue connecting

Hi, I just switched from Bell to Public Mobile. However, I am having issues. I am able to make calls. However, I can't seem to get incoming calls or texts. I can text but the receiver never receives them either. Basically, I can do the calls only the...

Resolved! Transfer Balance or unuse for 2 months

Hello friends,Hope all are good! Guys I am going for a vacation But I have funds in my account so is there any way to transfer funds to my other useable number or  can I stop auto recharge from my available funds for 2 months .Thanks in advance

Raman12 by Good Citizen / Bon Citoyen
  • 526 Views
  • 9 replies
  • 0 Bravos

Autopay reward missing

$2 discount for the autopay is missing! I am paying full amount every month, unfair!

ravisaluru by Great Neighbour / Super Voisin
  • 358 Views
  • 6 replies
  • 0 Bravos

Leaving Public Mobile

After four great years,  time to switch.  The reason is not Public Mobility,  but Telus.  When we first moved to Grand Forks,  reception was good with no dropped calls.   Over the last couple of years it has steadily gotten worse to the point that ne...

Bigbear50 by Great Neighbour / Super Voisin
  • 1313 Views
  • 23 replies
  • 1 Bravos

Resolved! account auto pay

Can I set up an account for another person and auto pay with my credit card?

terrismj by Good Citizen / Bon Citoyen
  • 477 Views
  • 13 replies
  • 0 Bravos

i need a PUK

my SIM is locked and i need a PUK

tkeyah by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I get a hold of you

I bought 2 25$ vouchers and their not working I’m just trying to get these codes to go through says my accounts suspended any ideas on how I can get this going     edited by compoutergeek541:  removed inappropriate comment as per terms of service

Garretbanks by Great Neighbour / Super Voisin
  • 517 Views
  • 14 replies
  • 0 Bravos

Long Distant Calls

I keep getting long distance calls from Russia on my phone. Over 20 in the last couple of hours. 

Elmer by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card sales limited

Hey guys, I buy quite a few SIM cards for my friends/ customers because I live in a remote area without any stores selling the SIM cards in my province. As of lately it seems all the online sellers are no longer carrying them and all the prices are g...

How to upgrade to 4G service

Hi, I am currently on a basic plan with 3G service. I would like to upgrade to 4G ( yes, I am willing to pay more ). Most 4G plans that Public offered applied to new subscriptions only. Is there an upgrade plan to 4G for existing customers?  Thank yo...

egolf88 by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 0 Bravos

Data Usage

For the last two months I  have been getting 75% data usage text msg early in the cycle but when I check the online account it only shows I have used around 30%. And at some my data is discontinued even though I have enough data left in my account. S...

bt4647 by Good Citizen / Bon Citoyen
  • 274 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing SIM cards

I have a galaxy s4 but just got a galaxy s9 from a friend. I don't believe the SIM card from my s4 will work on the s9 so how do I go about getting a new sim but keeping my same phone number? Is there a way to transfer all of my contacts to the new S...

clintster by Great Neighbour / Super Voisin
  • 618 Views
  • 4 replies
  • 0 Bravos

cant sign in to account

hi, my moms unable to log in to her account, since her email has been deleted since it was her work email and shes retired. shes trying to update her cc info since she had to get a new cc. how can she access the account? 

adamlaj77 by Good Citizen / Bon Citoyen
  • 370 Views
  • 5 replies
  • 0 Bravos

Resolved! address CS_Agent

so i got a call from an old woman she said my phone called her at 4:44 and shes had calls from my number a bunch of times saying that her amazon payment needs to be updated. i told her i didnt call her. how is someone using my number.

Ljm1988 by Great Neighbour / Super Voisin
  • 381 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone

I have my own phone Samsung galaxi A5, and I would like to know if I can trade it for a Samsung galaxy S10?...

Resolved! Want to download my account statement

Hi,I want to download my account statement which should include my name, address, phone number etc.Can you please tell me how can I get that

somudinda by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos
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