Community

Where have all my referrals gone from prior to the last year?

I just got moved over officially to Public Points from the old (and much better) reward system.  I looked at my referrals, and only those I referred to Public in the past year are showing now.  What happened to those that I referred prior to this?  T...

Cambridge Phone Number Not Available

Hello! I just moved to Cambridge and I wanted to change my phone number but when I take the steps to do so, Cambridge is not an option when choosing my city. What do I do? 

Re: [Under Investigation] Ongoing Issue: Text Message Issues for Recently Ported Numbers

The chatbot was not able to help me with this issue. And I’ve tried asking it several times now. I switched over my number to public mobile 4 days ago, still not able to receive text messages. I’ve created 2 tickets in customer support but still have...

$15 plan/ Subscription text messaging not working

Hello, I changed my subscription from $35 to $15.  I am not able to get a refund. Two payments charged two days apart.  Also, can't receive or send any text messages after the changes. 

Forgot password email not working

Hello got the sim I'm using the account I signed up with.. forgot my password but the forget password email is not coming into my inbox.  checked all folders... not sure whats going on 

Forgot email and password

I forgot both my email address and password for my registered account. How can I set up a new email? I tried following the solutions provided for similar issues before, but none of them worked for me. I still can't log in to my account. I'd appreciat...

Cancel my plan and get the refund

Can you please refund my plan I am not able to use your service and it is hard to get customer service from you. There is no need for the plan any more; I haven't used it yet to get the phone number.So please cancel the plan and send me the refund AS...

CS

I need to be able to reach a CS agent. Coukd someone direct me to the link?

Mobile Outage - West Of Prince George British Columbia. ( Updated ) ( Resolved)

Final Update: The Mobile Network outage has been resolved and service should work as normally will.------------Update 2 from TELUS: Service has been restored to a majority of customers, with repair efforts continuing on the remaining cable damage.---...

change number

I am given the number is was already exsisting before 

Update credit card number

Tried many times in last 2 days.

Porting Issue

How do I even get connected with a real person who can resolve my issue about porting my number from Rogers?

Public Mobile support team feedback

Hey not a question but rather some feedback.It seems that questions are always being asked about the Can/Usa roaming .Having worked in the telecommunications cellphone biz for 14 yrs .it might be a good idea for Public Mobile to setup automated messa...

rewards

How to redeem rewards with the new points to reduce bill

rate increase

we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years 

Free Data

Hi People how long is my Free Data prescription last until it expire?

Data roaming in US not working

Hi, wondering if anyone else had this problem and was able to solve it. I have travelled to the US using my plan that includes US Data. I was able to connect to the network no issues and it shows I have manually selected T-Mobile and LTE as recommend...

No service for over 6 months

Hi, I don't seem to have service on my device. It was working fine until a few months ago, my subscription is still active.

Multiple charges last month

PM charged (withdrew from my bank account) twice this month.1) how can I get refund for the extra charge.2) how to avoid the incidence to happen again.note: after I successfully logged in my account, I m asked to “complete activation” but I have been...

USA carriers

When traveling in the USA, which cell phone carriers does PM use?

How can I switch from Fido to Public mobile? (physical SIM card)

Switching from $25 plan to new $15 plan

Not happy with the forced switch to the new rewards, so I'm thinking to switch from my $25 plan to the new $15 plan. I have  a lot of data from previous years christmas bonus data plus the latest data "gift" (for switching to points). If I switch to ...

Payment was done and credit card charged, but error occured, still at the payment page

The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the butt...

havent recieved my monthly credits

I have been getting my referral credit $1, loyalty credit of $3 and my auto pay credit of $1 every month up till this months payment. Why? nothing on my end has changed.