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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Service Announcement

Sorry I had no idea as to what to call this thread. With the recent promo from Freedom Customers it has shown that the updates and maintenance to the system since the Fall Promo has not really improved the activation process when there is an influx o...

Resolved! Roaming in the home zone

Anybody ever experience this? It happened yesterday coming out of the subway system where I had no signal. Momentarily, I was "roaming" on the Bell network. Oddly, the service state was out of service though. So, I was connected but not really co...

Unable to verify email address

Hi moderators, There seems to be some issue with my account activation 9 days ago. I noticed some sort of error message on the page upon the completion of the activation process, even though it says that it was successful.I received an email to confi...

Resolved! Voicemail is in french now

Hi there,I am having a problem with my voicemail for the last 3 or 4 days.It was working like it normally does but then when I went to check my messages it's in french and it isn't saying anything like "please enter your password" it just goes on for...

110$ in my account won't top up

it won't let me top up...someone pl help

Public mobile 12 GB data promo reverted back to 6gb

Hi I have the public mobile $120 for 6gb data that I signed up on August last year. I upgraded to the 12gb data promo back in october 2016 but now my data cap is back to 6gb ? Can I get someone to look into this thanks

Recent expired promo

Hi, I just did not get the PM SIM card in time to activate a new account. Do I get a grace period to join for the $120 90 day 6GB plus extra 6GB bonus? I bought the SIM prior to deadline. Thanks in advance

Resolved! Day 3. No service

Day 3 and still no service. Messaged all 4 mods and tried all the phone settings needed

Looks like community rewards already added on self serve

Just noticed $6 dollars added on my self serve. Another awesome month. Great to be a part of community forum.

No Replys, No call service, no customer service, this is not better then freedom.

PM to moderators just respond to those who they want to? it's been almost three days, no replys or even attempt has been made regarding my plan issue. I have PMed the moderators since thursday. I have no call service, just data and text, because of a...

Resolved! Porting from Chatr

Hi Everyone,I ported my Chatr to PM this afternoon around 6PM. Now i have two phone with old sim and new sim separately. new sim: can make outgoing call, shows LTE, can get text message from PM but unable to get incoming call. All imcoming calll stil...

Resolved! Remaining unused data carry over.

Hello !Freinds, I heard the PM offers the facility to carry forward the remaining unused data to the next payment cycle.Is this true.??

Locked out again... Cant get into my plan.

This same service which keeps locking me out of my account, which is the reason I wasnt able to get the 12 GB plan when available and even though I sent messages to moderators about it, they never gave it to me, has struck again. Locked out of the ac...

activation problem (from Freedom to PM)

Hi,In 6 July, I ported from Freedom Mobile to take advantage of the $40 offer. All the activation process completed, but error in last page and requested for contacting the help center. Today I received an email that my account is activated but I can...

$258 instead of $138

Hello. I have activated my sim card today. I chose a package which costs $120 (+taxes) per 3 months. When I tried to pay, I got an error message (something like “auto pay failed”). I tried once more, on the same time I tried to activate auto payment...

Resolved! international calls is not working

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a...

Resolved! What's the current turnaround time looking like?

Just curious what the approximate turnaround time is for help requests? I ported my mom's number over on Wednesday night, and everything except incoming calls is working now. Sent a message to the mods about 28 hours ago, and still not fixed. @Mary...

Resolved! Two lines from Freedom mobile

Hello, I did port two lines under one account from freedom mobile to get the promotion on July 5th. My first line worked like a charm. When I did the second, no warning, no error but activated the sim card without any plan attached but did charge cre...

Resolved! Activation Error

I am setting up a new account for one of my children and I get an Activation Error at the final step. this is a new SIM which I ordered on my credit card and just received. The Activation is rejected when I submit and the tool complains about my cr...

Resolved! Public Mobile Payment screen will NOT take my credit card

I bought 5 SIMs, and successfully activated 2 of them with my credit card. I have tried literally dozens of times to get one of the other SIMs to activate and it always fails saying there is something wrong with my credit card. I have tried every t...

hello i need somebody from public mobile to contact me ASAP PLEASE

i cant get my wifi to work only site i can access is public mobile i would like to have some help with that n on top of that i reacharge my pan 3 days phone work on wifi on top of that you guys jjust send me a mesage telling me i use 70% of my datta ...

IPhone or Android?

Just found out that the $40 promotion was just for the freedom mobile customers.

I switched to public mobile a couple days ago from Rogers looking at the recent $40 promotion.On the plan promotion website, it simply said that it is for the new customers only, without specifying that only the freedom mobile customers were included...

Resolved! Porting my number from FM to PM

I had signed up for and revived my successful activation email yesterday afternoon and was just wondering what my next steps are to get my service up and running on my phone. This is because my android phone has yet to get any service even with the a...

unlimted provincial calling+text for 81$/90 days

hey, i was wondering what the price of this plan will go back to? i have some friends that would want to switch over for this because they dont use data but they wont be able to until after july 12 thanks

Help!

Please help!I just signed up for the $111, 90 day plan, with 3gb of data/month, with provincial talk and no text (by accident).I forgot to select the unlimited international text option and Canada wide talk when I set the plan up. I tried to add it a...

Welcome to Public Mobile (to all former Freedom Mobile customers)

Good Morning, Now that the FM to PM promo is over, I just wanted to say Welcome to Public Mobile to all former FM customers. I know that some of you may be experiencing some issues with your account or service and it may seem difficult and frustratin...

Invalid Sim

Hello, I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it. However, it is now telling me that my SIM card number ...

Long Distance Add-Ons

Hi,If i add Long Distance minutes, does that charge my account once? Or will itcharge every billing cycle as long as I don't cancel it?thank you very much!

Resolved! Freedom Mobile Customer - Forgot to add text in plan

Please help! I just signed up for the $120, 90 day promotion Freedom Mobile Port Plan which offers 4gb of data/month, with provincial talk and international text. However I forgot to select the unlimited international text option when I set the pla...

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