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Service not available

Gajmerk
Great Neighbour / Super Voisin

Why my service doesn’t work? I have a autopay system. From yesterday my service have been not working!

3 REPLIES 3

Dylan3
Great Citizen / Super Citoyen

I suggest messaging a moderator about this

cavemantoronto
Mayor / Maire

@Gajmerk wrote:

Why my service doesn’t work? I have a autopay system. From yesterday my service have been not working!


Try going to account, suspend service as phone lost/stolen, then reactivate.  That could fix it. Also, look at plan status in account. Is it Active?

Dunkman
Oracle
Oracle

@Gajmerk 

Unfortunately, you may have been caught up in the glitch in PM system

https://productioncommunity.publicmobile.ca/t5/Announcements/RESOLVED-System-issue-expired-select-cu...

 

You probably need to contact moderator directly to resolve this issue, but it may take 1-2 days to resolve.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

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