Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went onto my account today to change my plan as today is my renewal date and I wanted more data. After I had made the new plan I wanted and payed the new price my overview is still showing the old plan that I no longer want. When I tried to fix thi...
Hi I have tried to send a private message to a moderator but am receiving the above message, I have check my sent messages and it says it is empty. Can somebody help Owen
Hi New billing 90 day billing cycle started on Nov 11 and I cannot access the internet being redirected to the public mobile website saying "You are unable to access the web............." Can you help ???
Hey all, Quick question. So, I just signed up for Public Mobile with the auto pay feature. Will it automatically withdraw the funds upon activation or do I need to manually pay it first and the auto pay will begin in December? Thanks
Hi there, I'm having issues with my data plan. My 90 day plan includes 3+3 Gigs, and I had no issues on my first billing cycle. Since my plan has renewed I have not been able to access my data. I am almost halfway through my cycle, and I keep getting...
Hello, My plan did not seem to autopay properly yesterday and since then my phone has had no service. I then canceled autopay and would like to pay manually. However the issue is that the amount due is $0 according to both *611 any self service. The...
Please help I need my phone on all these vouchers I buy don't work I'm stressed
Anyone else having troubles getting into their accounts? I have 7 and I can't log into any of the accounts. No error message. Tried on multiple devices, removed cookies .etc
hiWhy my accound is expired?i dont understand. My balance is 120.I think i don't need auto pay. Is it problem? Help me..
Since Public Mobile doesn't sell phones, we all have to shop around for our devices. While scouting for a good PC to buy for black Friday, I came across what seems like a pretty good deal. @ShawnC13, this phone is for you. https://www.microsoft.com...
There is some problems about add on purchase. The customer only can dial *611 to process the service. However, I still need my 4 digital PIN numbers to through the payments!
I was looking at signing up for a plan with the "6 + 6GB BONUS at 3G Speed /90 Days" thinking I would have 12 GB over 90 days. Iwas hoping someone could confirm this is a permanent bonus and not a one-time bonus of 6GB that does not renew after it h...
Hi there! I also experienced this same issue. I would like to change my 90-day plan for the next billing cycle, to no talk, no text and no data (as I will be largely out of the country during this time). My question is- when I click the "change on n...
Hello, I was with chatr pay as you go and have changed to public mobile. The new SIM card when entered comes up with network unlock code error but when I called chatr to see if they had a lock on my phone they said no. So why I'm I having this proble...
I have an ASUS ZenFone Selfie Z00UD and I was checking to see if my IMEI is compatible with Public Mobile. My IMEI is +++++++++++. It said "We are unable to find your device" and to ask the community if it was a mistake. Thanks in advance!!!
PM should really consider offering this option rather than only having 10 day US roaming packages...would be great for cross-border shoppers! https://mobilesyrup.com/2017/11/15/koodo-offers-doubled-up-data-boosters-for-prepaid-plans/
Hi PM Community, I know there is a lot of confusion surrounding purchasing add-ons. As I needed to add a couple of US Roaming Add-ons for myself anyway, I decided to make up a how-to guide. A few little details have changed along the way, so this i...
Hey there,I was recentaly awarded the one time 1GB add-on reward for a referral. Looking at this thread here:https://productioncommunity.publicmobile.ca/t5/Rewards/Refer-a-Friend-Reward-1GB-free-data/m-p/197547#M3792 The second post suggests that the...
Hi, I will be out of the country for half a year next month. My current plan will stop on Dec 5th.I am wondering if there is a min pay that I can keep my phone number when I come back?
I am bracing for the amount of flack I’m likely to get from this lol I guess I just wanted to say that I really enjoy PM. Yes they’re having some issues and trying to tackle bugs. I get that that is extremely frustrating; I myself had an issue or two...
Hi,Auto-pay was activated on my account, Its been 5 hours, I have sent 3 emails to moderators still I cannot get it working. I am really sick and tired of all this. I face this issue every time my account needs a renewal. My account have enough funds...
On my most recent top up I did not recieve any loyalty credit. After searching the archive I understand some legacy plans do not recieve loyalty credits, but I have been with PM since 2016 - so I believe I should be earning some? Any ideas how to res...
Hi,I have PMed the @CS_Agent last evening. Please urgently add text and change my plan to the 5GB / 30 days. I am a new user and accidentally selected the wrong pick and pay I never saw an option to directly select the 60$ plan!
My Polaroid A600WH failed in May 2017, after four months of usage, and I was able to get a warranty exchange from Best Buy Canada, for a Polaroid S50 smartphone. The S50 works fairly well on the Public Mobile Telus network, but there is only 4GB of i...
Can pls some one help me how to reset my account pls thank you.
Hi , I want to Port out from Public Mobile to another Carrier, PLEASE someone explain to me how things work around here
So it says on the site that you get $2OFF every month if u refer a friend. True or False..???
How do I transfer # from Freedom. I tried and doesn't work
I am new to this phone company and didn't think it would be that difficult to get something done. I have topped up my account by picking the wrong plan since I thought that the 50$ 6G data plan I picked was including texting and calling. But it does ...
I am on autopay and it is suppose to renew today. However, at the moment, the overview of my account shows it has expired and that my account is currently suspended. I phoned in to received a message that my account is suspended and that my next auto...
