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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2094 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3727 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33789 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45615 Views
  • 182 replies
  • 30 Bravos

Resolved! Plan not activating

I have just switched my plan from speakout to Public Mobile. I have a Sony Xperia Z3. I can make outbound calls, however, I cannot text, receive calls or use data. What do i need to do to activate the plan?

Dys1901 by Great Neighbour / Super Voisin
  • 1066 Views
  • 4 replies
  • 0 Bravos

carte sim

Jai commandee une carte sim public mobile depuis plusieurs jours et aucune livraison a domicile je n'ai re¢u.et je me demande pourqoui?

paix by Great Neighbour / Super Voisin
  • 774 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: unable to receive calls or text

I also signed up with Public Mobile last night, coming over from Speakout and attempting to port my number. I can do outgoing calls and texts; however, my number hasn't actually ported over. Incoming still goes to my speakout sim, and I can't receive...

Tirzin by Good Citizen / Bon Citoyen
  • 2819 Views
  • 13 replies
  • 0 Bravos

Resolved! No Service after plan renewal

My plan was supposed to reset today, and I would've been going from the old 6GB plan ($140/3mo) to the new $120/3mo plan. For whatever reason, it didn't accept my auto pay this morning and I had to pay my plan manually. Since then, I haven't been abl...

Gmark109 by Great Neighbour / Super Voisin
  • 2074 Views
  • 10 replies
  • 0 Bravos

6.95 fee for vouchers? 40$

How do we avoid this?I don t own a credit card and PM does not accept prepaid credit cards.It just doesn't feel any cheaper ... wandering

dboxtvinfo by Great Citizen / Super Citoyen
  • 1895 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto renewal

Hello, I have selected the auto-renewal payment option and I was wondering what happens if the plan I selected at a certain price point is not longer available. Will I be paying the original price that I signed up for or would the system automaticall...

alexpopescu by Good Citizen / Bon Citoyen
  • 1084 Views
  • 2 replies
  • 0 Bravos

Resolved! Auto payment renewal no text or phone calls but data work

Hi PM,changed to the 90 day 120$ plan on renewal date.It looks like not enough funds were taken off.I have data but unable to make or receive calls or text.when I look at the payment history it doesn't look correct.i removed sim and replaced it back ...

nala2510 by Great Neighbour / Super Voisin
  • 1150 Views
  • 3 replies
  • 0 Bravos

International Phone calls

I paid an add on of 400mins for international and I tried calling and automated response tells me that I don't have talktalk!!!!!! What does that suppose to mean? I think PM a joke ! If I can't call my relatives yetbi paid for the service then yeah i...

Ruvkams1 by Great Neighbour / Super Voisin
  • 1087 Views
  • 3 replies
  • 0 Bravos

Resolved! Network Outage?

My phone has no service right now. It was working fine about 20 minutes ago when I sent a text. I tried restarting my phone to see if it would help, but nothing. It's definitely not a phone issue; I checked another family member's phone and they also...

Solid by Good Citizen / Bon Citoyen
  • 3730 Views
  • 17 replies
  • 0 Bravos

Resolved! how can i reduce data usage?

Hi, I joined PM yesterday. I think, I didn't use data much but data usage in my account shows me that I have used 14MB. I turned off wifi assist of my iphone and send and recieved imessages through data, checked e-mails, but didn't open attatched doc...

hj by Good Citizen / Bon Citoyen
  • 2834 Views
  • 11 replies
  • 0 Bravos

Reactive my account please

I have topped and changed the plan since service been suspended at renewal day which can is today, but still not back to active, please help

rrwfreedom by Great Neighbour / Super Voisin
  • 960 Views
  • 4 replies
  • 0 Bravos

4G vs LTE vs 5G

You know this sounds kinda funny, that 2g was GSM, 3g had many variations, CDMA, WCDMAthen 4G, then LTE, now 5GWonder, if 5G is essentially LTE, or a variation of LTE, or a separate entity within its own right

makkahn28 by Mayor / Maire
  • 1451 Views
  • 2 replies
  • 0 Bravos

Why is my local call considered long distance?!

Hi, I'm new to Public Mobile, just switched over from Fido yesterday. I live in Vancouver, BC, have an area code of (778). I made a few calls this morning already, no problem. But when I was trying to call a local store this afternoon, I got this aut...

howard12f by Great Neighbour / Super Voisin
  • 8274 Views
  • 13 replies
  • 0 Bravos

Account disabled

Went in to make my payment and my accounts disabled, it' was fine last months? Not sure why it's disabled... Now my phone is not working, because there is no money on my account. How can I fix this ASAP?!Thanks for your help

Shudson by Good Citizen / Bon Citoyen
  • 2566 Views
  • 7 replies
  • 0 Bravos

Refer a friend link

Hi,My plan no longer shows the refer a friend link. I used it once before but can't find it anymore. Any particular reason? Who should I contact?Thanks.

KayEn by Good Citizen / Bon Citoyen
  • 980 Views
  • 3 replies
  • 0 Bravos

I AM TRYING TO PURCHASE MORE DATA, NOT WORKING

Hello Community, thanks for your help the last time out. Right now, Im stuck again. I paid $10 for 200mb and I dont have it. I really need assistance, Im out of data...please help guys

ituahaogun by Great Neighbour / Super Voisin
  • 1291 Views
  • 6 replies
  • 0 Bravos

Issue with Plan Change-over, Didn't Work

Hi,A few months ago, I changed my plan and set it to start on the next renewal date. This morning, however, my old plan renewed and my "Future Dated Plan Changes" box with the new plan information vanished from my account. Not only that, according to...

jonologan by Great Neighbour / Super Voisin
  • 1453 Views
  • 7 replies
  • 0 Bravos

Incoming calls no sound, Outgoing calls unstable

Hi, I have sent emails a few times to request the solution for this issue, but I received no proper response, so I decided to post my issue here. I ordered a SIM card from PM, and activated successfully with 6 GB for 90 days plan with Autopay.My phon...

AzureML by Good Citizen / Bon Citoyen
  • 2851 Views
  • 8 replies
  • 0 Bravos

Can't receive calls after port from wind

Hi I've ported my number from wind a couple days ago. I can' receive phone calls. I can receive and send text and can make phone calls. What should I do?

nicolelace by Great Neighbour / Super Voisin
  • 769 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to activate account

Hello,   I am a new Public Mobile user and cannot activate my account:   My username and password don't work and cannot login into the community and ask my questions - I have verified my email account (*******@gmail.com) and the verification went thr...

alexpopescu by Good Citizen / Bon Citoyen
  • 2154 Views
  • 8 replies
  • 1 Bravos

Dead Samsung S6 SM-G920FD Fix with S6 SM-G920F Motherboard

        Hello, this is my first time on Public Mobile Forum.I have a dead Samsung S6 SM-G920FD Dual Sim\ Duos. I plug it in the charger it does not show any sign of response no blue notification led light. It does not boot up, does not go to download...

Moal89 by Great Neighbour / Super Voisin
  • 2906 Views
  • 3 replies
  • 0 Bravos

Great job Public Mobile!

Just switched away from Fido, with their insanely crappy self service website. After about a year of pain, relief kicks in, finally. Unfortunately my BMO Debit MasterCard failed.Then the German Visa credit card failed.Then the German MasterCard credi...

BlueStar88 by Good Citizen / Bon Citoyen
  • 3120 Views
  • 13 replies
  • 3 Bravos

Setting number of rings before voicemail

Hi.I am trying to extend the number of rings on my phone before voice mail picks up. I have tried using the code **61*+15875884002*11*30 (I am in Alberta) but I get a message saying something to the effect that I don't have Talk and to go on self-ser...

Mc9 by Great Neighbour / Super Voisin
  • 4010 Views
  • 9 replies
  • 0 Bravos

trying to set up an account?

I am a little puzzled in setting up a new account. I want to set an account but the web site  says I need a Public Mobile phone number in order to do so.I am not a Public Mobile customer yet but I want product from this site including two plans and t...

waynebergman by Good Citizen / Bon Citoyen
  • 1027 Views
  • 5 replies
  • 0 Bravos

Ma carte sim m'indique réseau indisponible

J'ai commander une carte sim pour mon cellulaire, j'ai remplit et PAYER 54,04$ comme demander et une fois que j'ai mis la carte dans mon cell ça dit réseau indisponible!! RIEN MARCHE ET CA FAIT DEUX JOUR QUE J'AI PAYÉ ET N'AI ACCÈS À RIEN! Je ne suis...

Sandraadams by Great Neighbour / Super Voisin
  • 4637 Views
  • 5 replies
  • 0 Bravos

Resolved! Advertisements of PM ?

Hi, I was just wondering if PM has some sort of non-compete clause with Telus ? Can't PM at least adopt some basic advertising like in local papers, flyers etc to promote its awesome service and plans ? Or does the contract with Telus prevent it from...

neo911 by Model Citizen / Citoyen Modèle
  • 1586 Views
  • 6 replies
  • 0 Bravos

Just activated from SIMSWAP

Ok so i just activated my new account, but for some reason my $25 voucher i recieved from sim swap wasn't added. Can anyone help? Thanks

landshark by Great Neighbour / Super Voisin
  • 731 Views
  • 3 replies
  • 0 Bravos
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