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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgot password and answer to security question

How do I reset both of these? Until this happens I have no access to my account.

Changing plans

I live overseas but visit Canada several times a year.How often can I change plans in Public Mobile? could I have one type of plan when I am in Canada and a minimum pay plan when away?OrCan I suspend the service when away?

Resolved! Prepaid

I had a prepaid account but find I no longer do and my service has been cut off and they will not accept my credit card what do I do

Resolved! How to cancel plan from outside of Canada without self serve account?

Hi - I am in the UK and my plan does not work from here. I cannot receive the text with pin to setup my self serve account. How can I get around that to cancel my plan. It is auto pay each month. Thanks

Resolved! account

Why can'y i get into my account. want let me in at all

Resolved! Sim Card

So I signed up on the weekend in a Wal-Mart store and I realized now that the store clerk kept the sim card packing that has the other two sized sim cards. With previous carriers I have always kept all of them, so what happens if I change phones wi...

First two days of a new month, I got higher than average daily data use

First two days of a new month, I got higher than average daily data use. Example: My 500GB ($30/mth) plan started a new month this morning and the stats showed a usage = 5.490MB. Days before, the usage was: Oct. 27 @ 11:00 AM463.399Oct. 28 @ 6:46 AM...

Resolved! I am getting very poor range in the basement. Any help ?

I just switched from Freedom to Public Mobile. Haven't tried it outside much yet. But facing connection issues in the basement. When checking the coverage map it shows strong network area. Any suggestions. Freedom was having full range in the basemen...

@moderator_team

Hello, For my phone number 7**-***-***2, I can not make calls. It says 8UV1 can not make calls something. Appreciate your quick response and resolution. Thanks Edited by ShawnC for privacy of phone number

I need to unlock my S4 . IEMI 359xxxxxxxxx, My LG bit the big one.

I need to unlock my S4 . IEMI 35936xxxxxxxxxxx, My LG bit the big one. It also says Iemi SV 10, not sure what it is.

Resolved! Buying Usa add-on ahead of time

A family member is leaving for USA on Nov 1 and coming back on the4th. If I buy the USA addon now , it activates now and expires after they return. My question will the add-on affect any of the services while in Canada. I always hear stories of sms n...

remboursement lorsque pas acces au forfait?

Bonjour, comme je n'ai pas de service depuis 3 jours, demain 4, je ne peux pas attendre plus longtemps que le service a la clientèle me reponde... Je suis avec PM depuis Juillet et j'aimais beaucoup, mais la je suis en attente de telephones pour des ...

Service issues

Hello, I am currently having issues with my public mobile service and I am unable to use self serve due to not having an account created yet. I attempted making an account and it said it was going to text me a 6 digit pin but I have no service curren...

utilisation internet

Je voudrais utiliser l'internet a l'exterieur mais j'ai toujours le message que je n'ai pas de connection et aussi pourquoi Public mobile change le date de paiement chaque mois

Resolved! Need a APP

When will there be a PM app?

Perks

Finally after 4 year of loyalty to public mobile I got my first rewards! Feels nice to get free rewards, glad to be here and wish other companies would offer freebies too.

Resolved! I can send texts but cannot receive texts

Hello; I have been unable to receive any texts for the last few hours. I can send texts and have confirmed with 3 people that they see my texts. Any one have a solution? Thanks Dave

Moderator_Team Useless?

Locked out of my selfserve account & forgot password..How long it is aweful technical support is supposed to work?Sent a bunch of private messages to Moderator_Teamand NOTHING!!!!!!!!!!!!!

Cannot receive international SMS text messages - I can send them thought

Hello, I have the Unlimited International Texting plan on my account. I have for several years now. I am finding today that I am unable to receive text messages from the US or New Zealand. I am however able to send text messages to people in those ...

Not registered on network

The 1st month i used PM (public mobile) around the end of my 1 month plan every time i try to make a call it says im not registered on net work. So goto Wal-Mart tech cant find my account online.so i buy another sim card new number .now im at the en...

Add on expiry

When does the 10 day plan expire and what time? Oct 19 to oct 28 or oct 19 to oct 29 and what time?

Resolved! Difference between US/Canada and International?

200 min US and Canada Long Distance - $8.00400 min Intl Long Distance (Incl Canada & US) - $15.00 What does the international give me over the standard US/Canada?

can active my plan today not tomorrow

i change my paln please activet right now i will travle tomorrowcan active my plan today not tomorrow 10plan for 50min 50 Text

pas de service depuis 3 jours maintenant...

Bonjour, alors il n'y a aucun autre moyen que d'attendre que quelquun veule bien nous repondre lorsquon a un probleme important du genre je nai plus de service depuis 3 jours ni telephone ni internet ni rien du tout... ca devient grave a ce stade ci...

Sim Card puk locked

How do I unlock my cellphone puk sim card locked what do I use to unlock my RCA

Plan change And top up issue

So the day before my plan was to restart I tried to add more funds so I could change my plan. It has rejected my vouchers now magically today they both where excepted grrrrrr. My issue is I had tried to change my plan before hand but due to the syste...

Phone issues

4th day and my texting calling and data is still not working ive emailed a few times and still have not gotten help....I ported my Chatr number over to Public Mobile and now I am a very unsatisfied customer and will definitly not recommend.

Resolved! can't update my credit card info to reactivate plan

@CS_Agent, Earlier today I got a text from Public Movile saying my plan did not renew because public mobile did not receive my payment. Checking with my credit card company, everything is okay with it, its only that my credit card info wasn't update...

Resolved! Data

Can't access my apn settings password locked out

Data

I can't access my amp settings password locked out

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