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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2267 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34263 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45934 Views
  • 182 replies
  • 30 Bravos

Forum Replies Do Not Always Work

Hi All, Wondering if others have this problem as well: Often when I respond to a post, it will say that the posting is succesful. If I leave the screen and come back to it, my response does not show and I need to reply again. Usually the second time ...

sm2016 by Model Citizen / Citoyen Modèle
  • 626 Views
  • 4 replies
  • 0 Bravos

Phone not working

My account is reactivated as it was off for 1 day. Account is topped up by ive yet to have phone access. Is there no customer service?

ku by Good Citizen / Bon Citoyen
  • 1479 Views
  • 8 replies
  • 0 Bravos

make your pricing MUCH MUCH cheaper

Why are you charging 210 for 12gb with canadawide calling and texting?  that's WORSE that rogers or any company out there. Seriously...you guys are worse than crooks.  videotron...6GB/unlimited canada calling and texting -  66$  You scammers....6GB, ...

XPOSED by Great Neighbour / Super Voisin
  • 1872 Views
  • 15 replies
  • 0 Bravos

Order SIM card

Is your website down? Got message, This site can’t be reachedstore.publicmobile.ca’s server DNS address could not be found. Try running Windows Network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN

ererere by Great Neighbour / Super Voisin
  • 954 Views
  • 4 replies
  • 0 Bravos

Resolved! about new plan

I just changed my plan to the new one which is 12gb90 days for 120 dollars. but it will change on Jan on my next billing date. I want to know is the plan will be changed on that date? since the promo is end on nov 2rd. thanks

zmh1175 by Great Citizen / Super Citoyen
  • 957 Views
  • 3 replies
  • 1 Bravos

Resolved! Re: Porting from Wind - general questions

Hi guys, I have a question rather related to Wind than to PM I moved from Wind to PM last month, and now I see my last Wind  bill is -$15.Did you have something similar?Will they pay the balance back to me? TIA

koganiz by Good Citizen / Bon Citoyen
  • 1405 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan change problem

I set my plan to change upon next renewal (which is today). The system however did not change the plan and has caused me to be without service. They took money from my credit card, but I am unsure what to do next. My account shows they put more money...

zatrinna by Good Citizen / Bon Citoyen
  • 2450 Views
  • 9 replies
  • 0 Bravos

Resolved! Slow Account Log In Page

Hey PM, I noticed that the log in page for self-serve was super slow, and now it's non-responsive. Anyone else notice?  https://selfserve.publicmobile.ca 

daredogg by Mayor / Maire
  • 1549 Views
  • 5 replies
  • 0 Bravos

texting not working

 I have a texting only plan with international texts.I have been sent confirmation texts and they are not getting to me.I tested by sending myself a text and it has said sending now for almost a half hour.I also tried again at getting my confirmation...

helikvar by Good Citizen / Bon Citoyen
  • 562 Views
  • 2 replies
  • 0 Bravos

Resolved! sim card

Im having problems with my phone so I pulled out my sim card and tried it in my old phone but I get a message that I need to type in the unlock pin???Unlock pin?? With my old carrier I have tried my SIM card many different phones without any issies.....

Osaga by Good Citizen / Bon Citoyen
  • 1918 Views
  • 10 replies
  • 1 Bravos

purchased a sim;thank you to wrong name

Minor issue. I purchased a sim card under my existing account and after it was processed the thank you notice used a different persons name (someone else I had purchased a sim card for).Is there a way to reset this? I'm not sure how the name was link...

brainfreze by Great Citizen / Super Citoyen
  • 553 Views
  • 3 replies
  • 0 Bravos

got new sim card then what?

Hi - my phone is showing "emergency calls only" and so public mobile sent me a new sim card.i updated my new sim card number on my personal account page.put the card into my phone, it's the same problemcan someone advise

TC by Good Citizen / Bon Citoyen
  • 607 Views
  • 3 replies
  • 0 Bravos

Resolved! Access Messages While Roaming

I travel to the US fairly often and almost always setup Talk/Text/Data with Roam Mobility. This trip, however, I only setup data. Having forgotten to forward my number before I left Canada (due to having a lack of phone number to forward to), I'm won...

jigginsmcgee by Great Citizen / Super Citoyen
  • 3264 Views
  • 12 replies
  • 0 Bravos

Resolved! Call history 2015

Hi there, l need my call history from 2015 February to December 2015 please with the phone number 51********0. Thank you you. Please l need them and it's very urgent .

Patrick5 by Good Citizen / Bon Citoyen
  • 2589 Views
  • 12 replies
  • 1 Bravos

Notification Error

Did somebody notice or have this issue as i do ? For some reason whenever i recieve a mail from Pm community and i try to access the notification button into my account i get an error."You don't have any notifications. Try posting a new topic or ques...

Ionut by Model Citizen / Citoyen Modèle
  • 2030 Views
  • 17 replies
  • 5 Bravos

Resolved! SIm Card Activation Failed

Hi, i was registering my new SIM last night and the process was timed out as soon as i selected my number. The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number"  Appreciate th...

asubhan by Great Neighbour / Super Voisin
  • 3632 Views
  • 12 replies
  • 1 Bravos

Service unavailable

Hi,  I recently bought a new sim card and changed it on my account, also changed the phone number. However my service is not working even after reloading my monthly plan . Please take a look,  Thank You

Resolved! Sim Card not Working

Hi there. I just went on vacation for the last month to Vietnam. While I was away, I used a local SIM card and everything worked fine. I just got back this past Friday and my Public Mobile Sim doesn't work anymore. I tried using other sims card in my...

Lubkes by Good Citizen / Bon Citoyen
  • 3066 Views
  • 10 replies
  • 0 Bravos

Global News report does not feature PM ?!?!?!?!

Hello Everyone, I came across this news report by Global News today which compares various cell phone plans in Canada and gives detailed information on various carriers, postpaid plans, prepaid plans etc. http://globalnews.ca/news/3007092/the-best-ch...

neo911 by Model Citizen / Citoyen Modèle
  • 1841 Views
  • 13 replies
  • 5 Bravos

Resolved! Unregistered SIM following activation and number says out of service

I got my number ported yesterday Oct, 20th, was working as of 3pm with no issues until today until 11am. on the 21st. When i call my cell number it says the number is out of service. The phone itself says unregistered SIM. The account was setup on th...

ddolan by Great Neighbour / Super Voisin
  • 3161 Views
  • 20 replies
  • 0 Bravos

Resolved! Incoming international calls

How do incoming calls work?I know with data, when you run out, youre out. you cant get changed anything extra.How about calls? Will your phone let you make a long distance call if you dont have it in your plan?Do incomeing calls count? Or can someone...

Capzi by Great Neighbour / Super Voisin
  • 2033 Views
  • 7 replies
  • 0 Bravos

Options for 120 Plus Day Plans.

I think in order for Public Mobile to be more competitive with what is on the market. Clients that are willing  to pay for 120 Days. 180 Days or even 365 Days plans should be reward with more data. I think customer retention is important for any kind...

talkalot by Great Citizen / Super Citoyen
  • 1474 Views
  • 10 replies
  • 0 Bravos

Resolved! Port from Kodoo

Hi All. Just activated my SIM and per the instructions chose a new number as I will be coming over from Kodoo. Does anybody have the "next steps"? Hoping for a quick resolution as the time is ticking on the 90 days I paid for (no data left on my kodo...

TML2016 by Great Citizen / Super Citoyen
  • 2021 Views
  • 10 replies
  • 0 Bravos

Slow day for forum?

Hello all, I've noticed today the volume of posts has dropped compared to the rest of my "just over 2 months" of visiting. Is this a result of the DNS / DDOS issues on the US East coast this morning?

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