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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32862 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

Install apps

do you know how to install apps without going to google play? i have deleted google play on phone, by accident and now i can't install any app. please help me!

janez by Great Neighbour / Super Voisin
  • 2076 Views
  • 6 replies
  • 0 Bravos

Strange international SMS

I just changed my 4gb/province-wide talk/canada-wide text to 6gb/province-wide talk/international text.  After I changed, I reboot my phone.  Everytime when I reboot, I always get 2 or 3 text messages say that I cannot send text outside of Canada.  A...

tiktok72 by Good Citizen / Bon Citoyen
  • 1952 Views
  • 11 replies
  • 0 Bravos

Resolved! Unable to get data working on lg g4

Have a koodo branded but network unlocked lg g4 on which I can't get data to work. Ported number from koodo and lte was working wonderfully on koodos system. Now for some reason or the other even after several hours of apn setting changes, restarts n...

aataulla by Good Citizen / Bon Citoyen
  • 74545 Views
  • 33 replies
  • 0 Bravos

Resolved! Can't Receive Incoming calls or text

Hello! I'm new here =] I recently (15 minutes ago) activated my Public Mobile SIM and ported my old wind number. I'm on the $120 plan. I cannot receive incoming calls or texts for some reason but I can make outgoing calls and send outgoing texts. Do ...

LordStark by Good Citizen / Bon Citoyen
  • 5328 Views
  • 17 replies
  • 0 Bravos

Resolved! Account Suspended

I have a question regarding my account. My last payment was May 25. After that I did not pay because I am travelling during the summer. I received a survey from Public Mobile writing: "Your feedback is important to us so we can understand why you lef...

villy by Great Neighbour / Super Voisin
  • 3000 Views
  • 12 replies
  • 0 Bravos

Resolved! Data will not work with Iphone 4

Any suggestions on how to get the data to work on an iphone 4 from Telus?  I referrred a friend and we put in the IMEI number before he signed up and it said it will work...phone/texting works but data does not.  Already committed & paid to a 90 day ...

tams47 by Good Citizen / Bon Citoyen
  • 2916 Views
  • 10 replies
  • 0 Bravos

Auto Pay, data not working

So my auto pay date is Aug 2, so I'm expecting to be charged today for the next 90 days.The issue is my data is used up until then, so data is not working for me. When does Auto Pay happen? What time usually? Also,I see the new $40/month plan for 90 ...

acspenner by Great Neighbour / Super Voisin
  • 1168 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot use data on my plan.

I have canada wide, global text and 6gb. Paid for 90 days. But for some reason i cannot use data. I am using an unlocked iphone 6 plus. Calling works. I tried changing my network settings from the default isp.telus.com to sp.mb.com does not work. Tri...

Palidino by Great Neighbour / Super Voisin
  • 2502 Views
  • 8 replies
  • 0 Bravos

Resolved! what happened to my current plan?

I was signed up for the plan (including unlimited canadian-wide calls and text messgages with 4GB data) of 90 days for $135.but today when I checked my current plan, I found the amount of my plan is $180. Can anyone tell me what happened to this?More...

Tino_M by Great Citizen / Super Citoyen
  • 2233 Views
  • 14 replies
  • 0 Bravos

Resolved! change my current plan

Hi, I have activated my sim card for the 90 days 6gb $140+tax plan just about 12 days ago, and now we have the better deal with the same plan, which charges only $120+tax per 90 days. I emailed for my concern to change my current plan few days ago bu...

shixiao2 by Good Citizen / Bon Citoyen
  • 1555 Views
  • 3 replies
  • 0 Bravos

I want to back publicmobile

I used publicmobile two month ago.I am using Fido now, I want to back to publicmobile.How can I use back my old ID? I find my old ID is locked.

taylor by Good Citizen / Bon Citoyen
  • 871 Views
  • 2 replies
  • 0 Bravos

Receiving an MMS

Hi, I have a little problem... when I get an MMS while my data is turned off, it is not automatically downloaded.  I get a notification, but I get an error that says "Could not download".  I then have to turn my data on, and manually download the mes...

manelgm by Great Citizen / Super Citoyen
  • 1644 Views
  • 7 replies
  • 0 Bravos

Text messages from Twitter

I remember reading in the community about this issue but was unable to find it again. Just a question, what does TELUS (the owner of Public Mobile, Telus and Koodo) have to fear by blocking text messages being sent from Twitter? People will not alway...

memetis by Great Citizen / Super Citoyen
  • 3092 Views
  • 21 replies
  • 0 Bravos

One Year Anniversary for New Plans?

WHO's on the new Plan(s) and reaching their One Year anniversary for PM Loyalty rewards? I am, as of August, hopefully I'll see the Loyalty rewards being applied soon, and I'll inform all my fav Public Communities about this. Since I am on the 90 Day...

makkahn28 by Mayor / Maire
  • 1266 Views
  • 5 replies
  • 3 Bravos

Resolved! Another porting issue - from Bell

I received the following "Sorry your account activation has failed" after I tried to port another number - this time from Bell. Darren

memetis by Great Citizen / Super Citoyen
  • 2491 Views
  • 10 replies
  • 0 Bravos

Resolved! Can not call anyone

Hello eveyone, first i would like to start with , i deposit money in my account today (60$) , also it shows 0$ amount due , despite everything still i can not call anyone or text , additonaly it says next renewial is 29 agu. How can i buy a plan righ...

soykanyal by Good Citizen / Bon Citoyen
  • 4720 Views
  • 37 replies
  • 0 Bravos

Resolved! Good Bye Public Mobile - I'm Jumping Ship

Since signing on with this Self-Serve only mobile carrier back in the month of June 2016, I have had nothing but issues where Payment wasn't properly being acknowldeged as being received, but Funds had been applied to my account, and payment history ...

Alex-M by Great Citizen / Super Citoyen
  • 4403 Views
  • 16 replies
  • 0 Bravos

Resolved! Re: Please help - no service after payment

I would like to piggy back on this thread if that's OK.  Hey folks, I've been on the road since my last autopay update and my phone is active but I cannot access data. (Mobile data is active on the phone and wifi works but no data is coming through)....

kalettuce by Good Citizen / Bon Citoyen
  • 2512 Views
  • 13 replies
  • 0 Bravos

Resolved! How to replace the old 90 day $90 plan

The provincial calling, Canada texting, 1 GB data plan is fading from our memories. Though thanks to PM's kindly grandfathering offer, it will live on for the lucky few who registered before July 28/16.  Good news though, if you are willing to make a...

Luddite by Oracle
  • 4163 Views
  • 12 replies
  • 4 Bravos

Wifi Calling?

I would really love to see PM do some kind of wifi calling in the near future.  Also, not make it count towards airtime would be nice. What does everyone think about it?

rodjames by Great Citizen / Super Citoyen
  • 1621 Views
  • 3 replies
  • 1 Bravos

Resolved! Rogers to PM, how do they compare?

I'm currently with Rogers, but will port over to PM after I receive my SIM. I'd like to know if there's any ex-Rogers user, could you please tell me how do the data speed/reception compare? I'm in GTA area, Mississauga. Appreciate your help, a screen...

XJin by Great Citizen / Super Citoyen
  • 4255 Views
  • 9 replies
  • 0 Bravos

Resolved! ordered SIM card never received

Hi, I ordered a SIM card. How do I know where it is in the process. We should have received it by now..

willij6 by Great Neighbour / Super Voisin
  • 1205 Views
  • 2 replies
  • 0 Bravos

Resolved! Did not recieve Autopay Reward this cycle.

I've been a customer for a while and did not recieve the Autopay Reward this 90 day period, I have been recieving it previously, I changed nothing about my plan so was surprised when the bill came and I was charged a higher rate ($6+tax). I submitted...

vol by Great Neighbour / Super Voisin
  • 3567 Views
  • 18 replies
  • 0 Bravos

Simple way to share PM with friends and famly

Hey all, just wondering if there has been anymore thoughts about a simple way to share PM and get credited for new members?I was really hoping there could be a web link that I could send out in email, Twitter, Facebook etc. that would aut populate my...

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bondmi by Great Citizen / Super Citoyen
  • 931 Views
  • 2 replies
  • 3 Bravos
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