Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Recharge.com sent me code and serial number , i tried both ( into field where is number of voucher) , nothing works. Please , any advice ?
Bought 2 SIM cards, activated in line, phones are compatible, created a account, put the sim in...& error! Sim not supported, says contact the carrier & request a new sim or ask your carrier to unlock the phone. I i am not sure what to do besides go ...
Was back from my trip to the state a few days ago and my us add on expired last night but now no incoming texts are coming in. Possibily related? I had another account issue once the last time I did a US addon. Outgoing and data seem fine. How long d...
I signed up with public mobile at London drugs 5 days ago , took quite a few try’s then they told me to wait a few hours and see if would finish porting my number from Telus which it finally did, only to have it work for a day and a half before it we...
Hi, I have a different message open and waiting for help, but since I am not getting service I am starting this one about the sim cards I got from PM.I activated the one and three days later, no help from MOD team, there was still no activation. So I...
Hi I am new at posting questions, hope this is the correct way. I am trying to help a friend with switching from Bell to Public Mobile. I put in the unlock code, and a PM sim card but I see in the settings everything seems still tied to Bell. He ca...
Hello, I am looking to cancel my Public Mobile account because I have lost my phone. The problem is I have autopay and I cannot log onto Self-Serve because I do not remember my username or password. I tried to port my previous number onto a new Publi...
Hello, I bought a brand new SIM card and tried to activate it. When I entered 19 digits number on first screen I got an error "Invalid SIM card". I read the forum, tried to use different browser, cleared cache, restart computer, used different comput...
Happy New Year PM communityCurious if there are any New Year Promotions for the month of January ?
I activated my SIM card almost a week ago. It took about four days for Telus to finally contact me and say they were sad to see me go. I then removed my Telus SIM and put in my Public Mobile SIM thinking everything would have transferred over. I have...
Hello, My data addon has all of the sudden disappeared. Can anyone help!I have been with PM for 2 years now and never had this happen. Much appreaciated!
I have been without service for two days!!..I have contacted the "Moderator Team" providing all the details and still no acknowledgement or response.. For months I have been continuously having this issue with Publit Mobile and yet again my payment w...
Hi all, I signed up with a PM plan yesterday, and now I am encountering no service issue after porting from Telus. The phone has been restarted several times, and the account under PM is active. Does anyone know if there are any service issue for new...
I tried to register a new credit card , but every time got the same answer , that my card has been refused by financial company...This sounds weird because I tried to register different cards , which usually got accepted everywhere....What I did wron...
I recently signed up my mother on public mobile. i the getting started section i entered the IMEI and recived the follwing: A10 Your device should work on our Network.Your device has not been reported as lost or stolen. However the phone cannot conn...
Hi, I have just switched from Koodo to Public Mobile. I lost my Koodo SIM card, so I suspended my line in my Koodo account. I found out that Public Mobile has an awesome deal, so I switched my phone numer over to Public Mobile. I followed the steps i...
Hi, I have a positive balance on my account and I'd like to know if it possible to transfer it to another PM account or get a refund?
today is the last day for sign up. Anyone knows how to sign up online to get both promo. My friend won't get the SIM as stores are closed today. Won't be able to activate the SIM.
My phone says no service when I go to make a call but my account is paid. Why does this happen? I am in Ottawa, Canada Nik
Can someone tell me when I can expect to receive the activation credit & the SIM credit for activation that I made at London Drugs in West Kelowna on Dec. 23/18??Thanks,Pat.
Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provide...
This may be a bit of a longer post as I have a multitude of issues. I had my account set up on Auto-Renew, and had a credit card saved for information so that I would not have to type in my information everytime my bill was due. As I approached the ...
I just activated a new sim card and picked $35 plan. I chose auto payment so that I would get 500M data bonus. However, I found there is only 1G data in my plan. When I got back to the plan selection, I realized there were two options of $35 plan. I ...
Hello,I bought my sim on 27 december, my account is active.It . I have a particular plan as well. But its not showing signals .It says sim not registered.I went to walmart and the guy said I would get a replacement sim since its not the problem from ...
I really don't know where to post this, but as of about an hour ago, I keep getting calls from myself, about every 2 minutes. If my PM number is XXX-XXX-XXXX, the caller ID is also XXX-XXX-XXXX, I've tried answering (there's no one there), ignoring, ...
Hi, My account is stopped, I guess cause my credit card was marked for fraud, I got a new card, but I am unable to log into PM as I do not remember the password. When doing the password reset, the question is not one I recognize. I have sent a PM to ...
Hi I was trying to activate Sim card for my wife and everything went fine until the credit card step. It said run time error. And I strated over and it says the Sim card is invalid. It's been more than 1 hour. the old telus account is still working...
ok, new account set up yesterday, phone calls in canada working, but although my accounnt shows the add on of 400 international minutes i tried to call 2 numbers in the UK today, one a home phone the other a cellphone. i got audio messages saying i d...
Tried activating a sim. Got the dreaded "uh oh something went wrong, but don't panic" screen.Tried to log back in - said invalid sim.Completed setting up an account though and the PM sim was in it, the phone number from Telus showed up and payments/...
I have a friend who wants to try PM for a couple of months before cancelling her existing mobile plan with Bell (she has the $60/m for 10gb). She would like to port her existing number from Bell to PM and, if possible, port the new number she gets f...
