Can't activate new Public Sim Card

[Malzaeem]

Hello everyone,

My brother's mobile got stolen and I got him a new public mobile sim card.

But when I try to add the new sim card number I get an error message saying "Oh no!
It looks like something went wrong, but don’t panic."

What should I do?

[KAI-2910]

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@Anonymous wrote:

Hey @KAI-2910. How'd it go with your odd number problem? Did the mods do anything for you?

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Hi @Anonymous, yes, they did! I have a new number. So, I think it's ok ^^

[KAI-2910]

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@Malzaeem wrote:

Unfortunately, I didn't take a screenshot when I had it, and my issue is solved now.

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Nice! Happy for you. I think just some system error 🙂

[Lieux]

Great ...happy for you @Malzaeem!!! Welcome to public mobile...finally...

[Malzaeem]

Unfortunately, I didn't take a screenshot when I had it, and my issue is solved now.

[Malzaeem]

No actually, I tried to refresh the browser for the seventh times maybe and it worked 🙂.

[Anonymous]

Hey @KAI-2910. How'd it go with your odd number problem? Did the mods do anything for you?

[KAI-2910]

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@Malzaeem wrote:

Hello everyone,

My brother's mobile got stolen and I got him a new public mobile sim card.

But when I try to add the new sim card number I get an error message saying "Oh no!
It looks like something went wrong, but don’t panic."

What should I do?

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Could you screenshot what you fill an application on the website?

[Malzaeem]

Thanks!

Even though I was trying from my desktop incognito chrome browser.

Since yesterday for about five times.

But for some reason I don't know what. I just refreshed the browser and it works!

[RobertQc · Accepted solution]

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@Malzaeem wrote:

Hello everyone,

My brother's mobile got stolen and I got him a new public mobile sim card.

But when I try to add the new sim card number I get an error message saying "Oh no!
It looks like something went wrong, but don’t panic."

What should I do?

---

@Malzaeem

Clear your cache/browsing history remove all cookies and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

If nothing ends up helping, I suggest sending a message to the moderator team. Click this to send them a message. and explaining to them your issue, but it is more than likely the above steps will solve your issue.