Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, a friend I referred to PM is trying to activate using my referral code, referral code has green check mark on the side, but then submitting, it has red text noted to "Please enter a referral code". Is there system issue or is there any work ar...
Hi so I'm switching from PM to Rogers, and will be porting over my number. Thing is I'm still in the middle of a 120 day plan. Is there a way to be assigned a new number from PM to use for the remainder of plan that I paid, or is all that just forfei...
I have issues every time I sign in. What is and where do I find and change my username?Why does it only ask to change your password when I click on "forgot my username"?Why is the page not loading?Why will public mobile never call me to talk?
Purchased a new SIM and activated it. I installed the SIM in two unlocked iphones and it says "no service". I reset the network settings as suggested along with powering off the device and it is still not working.
Hello, I have been locked out of self serve, I haven’t been able to log in for over a week now. Password reset doesn’t seem to work, no email is sent to reset pw. Please help! thanks
My moto G7 power will not connect to the internet - this issue has persisted for 2 days.- Powered on/off- Pulled and replaced SIM Card and tried other community recomended fixes and have only used 50% of data
11:41:36 AMI have the 100 min talk plan, plus there is a 400 min long distance in North America promo credit. If I make a long distance call out of province which minutes will be used accounting wise?
I started out with my original number from Telus and ported it over to Sprint for work purposes. Now I wish to port over my number again to a new provider and I was wondering if Public Mobile allows porting over my phone number considering that it's ...
Hello and Happy New Year Everyone. Would like to confirm if we can receive international text message. For instances, I was trying to activate an account from the Macau Government, it suppose to send me the activation code through text message, but I...
I've signed up with the promotion email through the website and get confirmation that my email will be qualified. Just want to see how should I will receive the 1st month free promotion.
my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works. Loud beeps and then dropped callwhen placing a call...
Tried logging in to self serve to update payment info but forgot my password and the answer to my security question. I tried too many times and now I'm locked out.
Does the number go back into the available choices? What happens when you are activating a new line with public mobile and you do not select transfer old number. Do you get randomly assigned a number or can you choose.
I have a Google Pixel 2 XL. Over the past 24 hours my phone suddenly is unable to register and connect to the Public mobile network. I am unable to make phone calls, send text message, and access data. I have tried the following step to troubleshoo...
I have a co-worker that was thinking of changing over to public mobile from telus. Our boss told him that he thought public mobile probably doesn't have as much security on their information compared to telus. Is there any truth to that or does it ...
I'm looking to:"Set up a recurring pre-authorized debit of at least $50 with the first pre-authorized debit posted before February 1, 2021.2"I get a free 300 dollars from my bank if I achieve this. The only plans I can see are 30 days. Help pleaseSid...
Can receive calls. Usage is still under plan limits yet when I want to place a local call a male voice instructs me to go for add-ons as long distance calls are not included in my plan yet my plan is for 100 minutes Canada wide. Cannot use my phone ...
