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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 6492 Views
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 16612 Views
  • 178 replies
  • 21 Bravos

Phone number changed by mistake

Hello to everyone, I changed my phone number by mistake and I would like to have my old phone number back please. How can I do ? Thank you.

Nishka by • Great Neighbour / Super Voisin
  • 885 Views
  • 7 replies
  • 0 Bravos

Payment

I am furious with company, tried 3 times with my visa card which said payment failed and account suspended. I went to my online bank account and 3 payments have come out!!!!!! I need this fixed I want out of this nightmare.

renaudtech by • Good Citizen / Bon Citoyen
  • 823 Views
  • 2 replies
  • 0 Bravos

Payment

I'm now having problems even paying the **bleep** bill to port out. Put in my visa debit card and it won't accept it. Does it ever end with this company!!!!. Why is everything so difficult to do?

renaudtech by • Good Citizen / Bon Citoyen
  • 544 Views
  • 1 replies
  • 0 Bravos

Current Wait Times?

It seems that wait times for getting service is now back to normal? I see the moderators actually responding to threads, which is great... so does that mean the backlog is now caught up? If that's the case, way to go moderators and PM staff for getti...

daredogg by • Mayor / Maire
  • 737 Views
  • 4 replies
  • 1 Bravos

Happy New Year to All

Just wanted to wish everyone a Happy New Year.  I have only been here 2 months but am really enjoying this community and how helpful it is to others.  To those that helped through the tough times of the Fall Promo helping as many as you could with wh...

Porting my number

I be gone back to freedom mobile for many reasons but my number is'nt active here and need to port it back. How do I do this without paying $50 for a full month of service or will I get a refund if I reactivate it but only have it here for the day?

renaudtech by • Good Citizen / Bon Citoyen
  • 683 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't connect to LTE Suddently

Hello everyone.So just to make clear I just finished installing a new ROM on my Glaxy S5 and I was able to connect of a while to LTE and it was displaying it.Now suddently the LTE sign disappeared and is replaced by an H+ sign (refering to 3G). I did...

zhadj030 by • Mayor / Maire
  • 2161 Views
  • 25 replies
  • 0 Bravos

iPhone text msg.

My wife ran out of her 12 GB of data ( she learn the hard way).So she's having issues with text message on her iPhone. Do I have to turn anything off on her iPhone like iMessage? I believe iMessage will now only work on wifi, but text threw PM will s...

cameraguy by • Good Citizen / Bon Citoyen
  • 774 Views
  • 14 replies
  • 0 Bravos

Active PM users/subscribers?

Was just curious! Does anyone know how many user/subscribers are active on PM. Did not find any report/article wherein PM has released its annual numbers. Or does Telus consolidate the numbers with itself? Wikipedia lists some numbers but they belong...

neo911 by • Model Citizen / Citoyen Modèle
  • 1761 Views
  • 16 replies
  • 2 Bravos

Account Activation

I'm hoping someone can help me with this!! I tried activating my SIM card, and everything worked up until the last page.  I got a message that read "Sorry, your activation has failed." but it gave me an account number and everything.  I don't know wh...

cfrancoeur21 by • Good Citizen / Bon Citoyen
  • 767 Views
  • 12 replies
  • 0 Bravos

Resolved! Password Reset

I've tried to reset my password (forgot it), but the automatic email to reset the link is not generating. I then tried filling out the contact form for help, but it is not recognizing my email address as valid, and is not letting me submit the form. ...

Barbara by • Great Neighbour / Super Voisin
  • 1122 Views
  • 6 replies
  • 0 Bravos

Resolved! Please help urgent - cannot make any calls

I have switched to public mobile last month with the 90 day promo (12GB of data, unlimited province-wide talk and unlimited global text). It has been working fine for the past month, but suddenly cannot make any phone calls today. When I dial a numbe...

airlessc by • Good Citizen / Bon Citoyen
  • 1373 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't Access Self Serve Account

Hi I'm new here and just signed up myself and my wife on PM. I've got everything working fine on my account but on my wife's we cant log in to the self serve to do anything with the account. The password is correct because if entered wrong it gives a...

DallasT by • Great Neighbour / Super Voisin
  • 1266 Views
  • 5 replies
  • 0 Bravos

Refer-a-friend not showing up?

Hi there, i reffered one of my friends a month back and his number shows up under my rewards but i reffered my sister a few days back and that reward hasnt shown up even though i recieved the text from PM that i reffered someone?

zeja02 by • Good Citizen / Bon Citoyen
  • 527 Views
  • 4 replies
  • 0 Bravos

Invalid SIM Card

I recently switched over to Public Mobile on the advice of a co-worker and their insistence on how easy it was and how good the service was. I have to say I am utterly disappointed and completely disgusted by the lack of service I have recieved at th...

Sensei by • Great Neighbour / Super Voisin
  • 663 Views
  • 6 replies
  • 0 Bravos

rewards not applied on next estimated payment?

my 'rewards earned' section shows $11 total, however only $6 is being applied for the 'next estimated payment'. Can someone clarify this for me? I haveAutoPay reward - $6Refer a friend - $3Community reward - $2 it seems only the autopay is being appl...

piepie by • Good Citizen / Bon Citoyen
  • 1223 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting issue (from Koodo)

Hi, I successfully activated my PM sim and tested it. Everything was working fine with the new temporary number (Phone calls, text messages, data test). Followed instructions and logged onto the PM self serve -> Plans/Addons -> Change pone number. We...

srslymico by • Good Citizen / Bon Citoyen
  • 965 Views
  • 11 replies
  • 0 Bravos

Porting in a number without losing existing PM number & plan

Hi all, I would like to port a number from Fido to PM onto my current plan where I have a different number. The problem is, this new number that I have with PM, I also want to keep for my business. How do I go about porting a number from Fido to PM w...

malim by • Great Neighbour / Super Voisin
  • 849 Views
  • 6 replies
  • 0 Bravos

Re : Paypal verification not working

hello merry xmasi need help i payd my celle i gotto worck my first bound of 19dollard butsecon bound off 25dollard dos worck if you want i cant give youmy to seri numbuer895809849164this one it is activit157504123111a cant notactivit pleace help me g...

giovanna by • Good Citizen / Bon Citoyen
  • 450 Views
  • 2 replies
  • 0 Bravos

Service not working until I restart my phone

Before I contact the mods, I am hoping someone here has an answer. I have been having issues this month regarding my PM service. I live in Toronto so I don't think it's related to proximity to the towers. I have been finding that when I leave the sub...

riversday by • Good Citizen / Bon Citoyen
  • 928 Views
  • 6 replies
  • 0 Bravos

Paypal verification not working

I tried adding my Public Mobile number as a number in Paypal and the verification code sent by Paypal never comes through. I already checked to make sure SMS works by sending myself a text from another phone and it's working fine. This is a brand new...

Resolved! Local call considered long distance by other carrier

Something wierd happened which caused the person I called to incur long distance charges.  When I first signed up to public mobile I used a temporary number with 437 area code.  I also had my Rogers account active and people I knew called my using my...

erotavlas by • Great Citizen / Super Citoyen
  • 1872 Views
  • 14 replies
  • 0 Bravos

Coverage different than Telus?

I was with Telus for years, and always had service anywhere in my house.   Now that I've switched to PM, I get absolutely NO service in my basement.  Ever.  It's been over a month now. Why is this the case, when they supposedly use the same towers? (...

Curtis by • Good Citizen / Bon Citoyen
  • 1362 Views
  • 17 replies
  • 3 Bravos

Resolved! US Roaming Add-on 10 days $20 charged, but not showing

Hi, I just added US Roaming for 10 days, $20. My credit card was charged and I can see available funds $20. In the add-ons, I don't see the feature added to my account. I also didn't get any email or text message confirming that add-on is actually ad...

cash by • Great Neighbour / Super Voisin
  • 1471 Views
  • 10 replies
  • 0 Bravos

Resolved! Homtom lt7 pro won't connect

Got my new phone today. Put the sim card in and started it up. Wouldn't connect, everything kept coming up on the telus network (which coming from my previous phone never came up telus on anything). Tried searching it up and wouldn't connect. Tried t...

Codyh231 by • Good Citizen / Bon Citoyen
  • 1503 Views
  • 13 replies
  • 0 Bravos
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