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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28523 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40388 Views
  • 185 replies
  • 29 Bravos

Number partially ported

Hello, I believe my number was partially ported.  Can only send calls/text, receive neither. Any advice would be greatly appreciated.

jdwarner215 by Great Neighbour / Super Voisin
  • 698 Views
  • 3 replies
  • 0 Bravos

Unable to Process this Transaction

I've looked over the board on this topic and this seems to be a pretty common response to a large number of people attempting to set up a credit card or visa debit. I've tried using chrome incognito, I've re-entered my address in a multitude of ways,...

jaydiggins by Good Citizen / Bon Citoyen
  • 589 Views
  • 3 replies
  • 0 Bravos

Call dropped often for these past two or three months

I am living in west side Edmonton city.recent 3 months, when I make a call, no any dialing sound, wait a while ,just dropped.Some time I make 3 or 4 times for the same number, it connected. Today I make a call several time ,no any lucky, Wait a while...

pmu88 by Great Neighbour / Super Voisin
  • 811 Views
  • 4 replies
  • 0 Bravos

$10/6 month discount ending in only 4 months

Hello to whomever @ PM...I signed up in Feb during your $10 off for 6 months promotion. I have received  4 months worth of the discount, counting the notice that came via text today. Today's text message said this was the final credit. I checked my p...

Paulleewogg by Good Citizen / Bon Citoyen
  • 1201 Views
  • 8 replies
  • 1 Bravos

Samsung S7 Bricked... Kind of.

First and foremost, before I post... I'm not sure if this kind of post is even allowed on this website, so if it isn't just delete it... (Posted on XDA first; as no one on or at XDA has responded I'm branching out) Hi,A few days back I bought an S7 a...

Barryere by Great Citizen / Super Citoyen
  • 1588 Views
  • 4 replies
  • 0 Bravos

Resolved! Get $10 off for 6 Months, finishes in 5 months?

Good morning everyone,I signed up in Feb. for this new account during the Get $10 off for 6 Months for $30+ plans. Received a text message that my final $10 credit is in my account this morning. I went on to my payment history, it only has 90 days re...

irisxiaolu by Great Citizen / Super Citoyen
  • 2844 Views
  • 25 replies
  • 1 Bravos

Voicemail Issues

I just recently changed phones, but have the same SIM and same phone number.However, when i try to access my voicemail now, there is a message that pops up saying "You need to add a number to access your voice mail". Then when i click to add the numb...

azeemgahm by Great Neighbour / Super Voisin
  • 1089 Views
  • 2 replies
  • 0 Bravos

Sim unlock code

Just got my sim. Put it in the phone it is saying enter sim unlock code. The phone is unlocked already checked with the network old. No idea what this is I also cannot register as it's saying enter the 6 digit text can't get text as sim don't work. I...

Stonk by Good Citizen / Bon Citoyen
  • 4596 Views
  • 11 replies
  • 0 Bravos

Resolved! Lock Out

I am lock out of my account ,i cannot remember my security questions or passwords.What do i need to do ?

philbrook10 by Great Neighbour / Super Voisin
  • 805 Views
  • 3 replies
  • 0 Bravos

Glad to be here ☺

I just joined this community having the phone for a few months now, I've found so many helpful things provided by this community and for that I say thank you everyone ☺

Timescaper by Great Neighbour / Super Voisin
  • 1127 Views
  • 5 replies
  • 5 Bravos

Resolved! Plans and roaming

Hi. I was looking at getting canada usa calling plan with data. My question is can i make calls or use the data in the usa or do i still have to purchase an addon to use in the usa?Thanks

Guncled by Good Citizen / Bon Citoyen
  • 1118 Views
  • 5 replies
  • 1 Bravos

Resolved! Data settings on phone

Hi, I activated my PM sim card two days ago. The network is working, I can call and recieve text messages. However, I am not able to use the data that should be available with my plan. I am thinking maybe this has to do with the settings on my phone....

Geneviève by Great Neighbour / Super Voisin
  • 1169 Views
  • 2 replies
  • 2 Bravos

No service

I've been on PM for a few months with no issues, but since Sunday I've had no service. Got a response from the mod on Tuesday saying that I need a new sim and was credited $10. So I went out and bought a new sim, changed it in my account... and still...

dkim823 by Great Neighbour / Super Voisin
  • 820 Views
  • 4 replies
  • 0 Bravos

Resolved! Double Order Regarding 5 GB Data Plan

Hello, I ordered 2 sim cards at once under the same email. Upon making the second account I noticed that for Public Mobile we are only allowed One number per account. Therefore for the second sim card I made a new account. But here is the question si...

moamin1989 by Good Citizen / Bon Citoyen
  • 1845 Views
  • 10 replies
  • 0 Bravos

Resolved! Does a European Phone Work with Public Mobile

I am currently living in the Netherlands and am coming back to Québec in June. I would like to purchase a Public Mobile SIM card. When I fill in my IMEI numbers (I have two of them, I bought a Motorolla G6 with Dual-Sim), it says that my device was l...

camilvl by Great Neighbour / Super Voisin
  • 1374 Views
  • 6 replies
  • 1 Bravos

Thank you employee at London Drugs Heritage Drive Calgary!

Thank you to the employee for cell phones at the London Drugs Heritage location for telling me about Public in the first place to help save $, was about to buy sim card for chatr when he told me how much better and cheaper Public is!

TheGx by Deputy Mayor / Adjoint au Maire
  • 2004 Views
  • 7 replies
  • 15 Bravos

Resolved! Does my voice and data work in other provinces?

Hi there, I have the following plan and I am based in Vancouver.  - 4.5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text I will be travelling to Montreal for a few days.  I'm wondering if the data will work there or if it will ...

Pineapple by Good Citizen / Bon Citoyen
  • 3174 Views
  • 6 replies
  • 3 Bravos

Resolved! Missing Data in my plan

My mother has a $40 / 30 day plan that comes with 5G of data. Since This morning June 5, she could not use any data. She could make calls, receive text msg, but could not open any webpage. I checked her online account. Payment was made in total (auto...

evidia by Good Citizen / Bon Citoyen
  • 2527 Views
  • 27 replies
  • 0 Bravos

Resolved! Would like to change my plan

How do I get hold of a moderator to change my plan been trying to change it and nothing's happening.. 

Outlaw78 by Great Neighbour / Super Voisin
  • 1151 Views
  • 3 replies
  • 2 Bravos

Resolved! Regarding 5GB Add-On

Hello, I just switched to Public Mobile and I want to know how the 5GB data that was promoted will be added to my account. Thank you

moamin1989 by Good Citizen / Bon Citoyen
  • 1993 Views
  • 14 replies
  • 0 Bravos

Needed More Data - Double Charged On Top Up Upgrading My Plan

Hello,Well I have been using a lot of data. After one top up I decided for $5 extra per month upgrading my plan was best. I upgraded and topped up my current plan but I think I hit the submit button twice and was charge the top up price twice. Don't ...

Prairiehaven by Great Neighbour / Super Voisin
  • 839 Views
  • 3 replies
  • 1 Bravos

Resolved! your $25 plan

Hi,  I'm interested in your $25 plan, but informed I need a preferred plan.  Does it mean I need to buy $40 plan for the first month?

Tingyu by Great Neighbour / Super Voisin
  • 1114 Views
  • 4 replies
  • 0 Bravos

Resolved! How to change credit card info when you have autopay

My credit card is expiring and there is no clear way to change this. I don't know if it is because I'm using my phone for self serve but unless I make a 1 time payment there is no way to change it. What am I doing wrong?

Shaniceys by Great Neighbour / Super Voisin
  • 1366 Views
  • 6 replies
  • 0 Bravos

Resolved! How do you reach a human at PM?

Someone has closed my acct, they are transferring my phone number to chatr and there is nothing I can do about it. Where are the humans?

morganplus8 by Good Citizen / Bon Citoyen
  • 2111 Views
  • 13 replies
  • 0 Bravos
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