Requested plan change was charged new plan rate but don’t have new plan.

[akajusa]

I requested to switch from the $15 basic plan to the $50 8gb+. Today was my payment date and while I was charged the $50 I still have the old plan and not the new one. My account has $35 extra topped that should’ve all went to the new plan but it didn’t. Is there anyway I can get that plan or do I have to wait for next month

[stonechucker · Accepted solution]

Please contact the Moderator_Team via private message (upper right corner envelope icon).

Unfortunately, this glitch has happened to me previously.  You'll be okay when they help you.