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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is this a new feature?

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ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

hi Team, can you please help me login I need to recharge my account and use it, I am getting the error below when I tried to do forgot password, login ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! Switching to Public Mobile from Fido, while keeping my number

Hello, me and my wife are both Fido customers, and would like to switch to Public Mobile, but not lose our numbers. Can you please tell me what the exact steps are? Should I buy 2 SIM cards first? Thank you,Ion

Resolved! Donation of cell phone

Is there anywhere to donate old FLIP phones in Toronto? Thanks

Intermittent Incoming Call issues

Had someone try to call me and the call failed. Next morning this person was able to get through. Then somebody else calls me that afternoon, call didn't go through again. Both failed calls mentioned hearing some kind of static when they tried callin...

Resolved! Anyone needs promotional code/referral code?

EDITED by ShawnC13: You are not allowed to post referral code or links in the community

Forgotten e-mail and password for Self Service

Hello, Basically I'm trying to be able to call the 611 number and check how much time I have left on my plan for calling overseas, the automated message asks for my PIN which to find out I need access to my Self Service... you get my problem. How can...

Resolved! Payment for service?

Can make my payment using my debit account? If I can, how do I do it?

Self serve login

I have no access to my email and also forgot the password of self serve. How do I reset the password and username

Resolved! Where do I see my remaining data?

The "Data and add-on usage" page only shows me the boosters, not the plan data. Suggestions?

US addons issue

I would like to cancel my US add ons and its still showing on my profile.

Service cut

I was a day late paying my phone bill and my service was cut, I since have paid my bill however my service isn’t back on yet but my account says active. Wondering what to do next.

Somebody stolen my wife's phone number without my apptoval

I really don't understand the procedure to activate public mobile service. Somebody tries to steal my wife's phone number and it is just done with receiving a text message.She received the message "We received a request to cancel your number to anoth...

VERY FRUSTRATED HALP!

hello im borderline hulk smashing my phone right now, for the second time my bill payments was incorrect. the first time you managed to restore my account but you removed 2gb out of my data plan. I was so frustrated contacting you again only angered ...

Resolved! My 50 dollar plan run out last month on the 12th I just added 25 dollars to it an it won't work

can't make local call

I get a "don't have an active long distance add on" error when trying to place a local phone call

The cell number had been stolen

Hello, I suddenly received the message at 3:37 pm today ( April 1st, 2020) from #4800 as follows... " Hey, it's Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transf...

SIM shipments and COVID-19?

Does anyone know how fast can I expect a SIM card to be shipped given the current corona situation? Normally this wouldn't be super important but my current shipping address will only be my shipping address for the next 30 days.

Haha koodo just got worse

At least for now. They were advertising 5 gigs for 50 per month. Now they're advertising 4 gigs for 55. Wow really?! Lol. Their rate plans have increased too... I guess since they screwed me over I have this desire to keep an eye on what they're offe...

Another change for Tiana and Alan K

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Resolved! porting number

Hi all I just set up my wife's phone..and no luck porting her number.. I gave up and am leaving her number as is. I would like to port my number I have the card but do not want to go through the head ache and find that it can not be ported cause I re...

Resolved! accessibility for cell coverage

Hi - Thinking of switching from Koodo to Public Mobile and wondering what kind of coverage there is in the east kootenays of BC?

Resolved! Are all plans 30 days by default now?

I apologize if this is posted somewhere, but I tried searching both the Community and the main website and I couldn't find anything more recent than 2018 that shows me whether I have an option of choosing 30 or 90 day plans. For me personally, this m...

Speed of 1G Data Add-On if I get $15 plan?

Hi all, New here in the Public Mobile world, and haven't quite yet pulled the trigger because I'm undecided on which plan I would like. I only discovered this company very recently, and I'm definitely eager to get on board but I am trying to do it th...

Resolved! Phone has no service

Hi my last payment was March 8 but I have not had any service for the past 3 days? Who can I talk to about my account? Not sure what happened?

upgraded plan same day but charged for both

upgraded plan same day but charged for both. Is there no a credit for the old plan?

Resolved! renew an expired prepaid plan and start a different plan

No service

Could someone please help me. I’ve been without service all day!! I can’t text/call or receive texts or calls. This is beyond frustrating as I use my phone for work. My bill is automatically paid so it’s not that. Please help

New user locked out

I received my SIM card in the mail today and the activation process went smoothly until it asked to pick my new phone number. Nothing happened for a few minutes, it kinda froze up, then I get a message to try again in 50 minutes. So an hour later my ...

Resolved! Turn off wi-fi calling if your calls are getting dropped

https://mobilesyrup.com/2020/04/01/wi-fi-calling-dropping-calls-canada/

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