Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a call interrupted with a voice message stating that my plan doesn't support long distance, and I should purchase an add-on. Now when I attempt to dial both local and long distance numbers, the prompt comes on saying that the call cannot be co...
Hi, I activated my sim card yesterday and it shows no service. I have an Iphone 7. The phone is unlocked from previous provider. I have 50$ for available funds. I did remove sim card and put it back, switch the phone on/off, still nothing. It's searc...
I need to know the phone numbers which used my phone number as referral.
I work from home. I often do training, which requires running a conferencing program, VIP and a training database. If I was to get the most expensive program, ($50.00 for 8GB of Data at 3G speed), could I use my phone as a hotspot as a replacement fo...
I locked my sim and now my phone is extremely pointless... I’ve been waiting for days for them to answer and no one has yet. Should have a number to call.
Began my plan in May, signed up at Wal-Mart but had 2 failed attempts due to errors in their systems. I've now been charged 3 times in May for full price and 2 times in June for smaller amounts (still totaling more than my bill). Any way to find out ...
I just used the service 3 days ago and my data almost used up. but I cannot find the data usage overview on dashboard (i can find historical info). can anyone advise where I can find overview data remaining info?and one day I used 170M data but I hav...
I realize this isn't the official support forum but our options are limited in Canada it seems. Does anyone else use this phone and connect to a bluetooth speaker? How is your connection reliability, does it keep playing or drop out periodically? I w...
I'm looking to get a new phone (Samsung Galaxy A70) but I just want to make sure if this phone is compatible with my SIM. Does anyone know if this phone works on PM? I've already checked this link https://www.publicmobile.ca/en/bc/get-started but it ...
so a couple days ago I was at a koodo booth looking for new plans (I had not heard of public mobile) and the rep told me of a great new prepaid plan, (it was actually a public mobile plan but he did not tell me that). I said I liked it and he told m...
Hi. I would you like to help me.I added the Add-on "400 min Intl Long Distance (Incl Canada & US)" but it doesn't work.I am using $25 plan. It includes:・500MB + 500MB at 3G Speed・Unlimited Canada-wide Talk・Unlimited International TextAfter I added th...
Since Telus, Public Mobile and Koodo are essentially the same company are their sim cards interchangeable?
I believe this is a question to the admin, i recently payed my bill on May 4th. I have a 90 days billing period. I received a reminder text that my bill is due on June 20, which is not correct as it doesn’t line up to billing cycle. When I log in to ...
I am new to Public Mobile today. My phone works great. I tried creating an account so I can port an existing number. I got through everything and when i when I clicked done, it came up saying there was an error. So I tried again and said existing ac...
Since the 15th june i changed new plan, my mobile phone has not been able to make outgoing calls. I logged into the website to check my plan and always prompted an error. This experience is very bad. I missed some important calls. could you help me s...
If I hit my data limit, does data get cutoff until the next billing period or will it allow me to use more with overage charges?
Can I get the $2 savings with auto pay using the vouchers bought in stores?
Don't know if this is affecting everyone or just me, but I'm having issues accessing the Plan and Add-Ons page on Self-Serve for the last couple weeks, which means I can't view or make changes to my plan. After I click on the tab I get the generic "I...
Hello there,Can anyone help me to reset my password. I enter the right pasword and after one attempt my account is blocked for an hour. This happens again and again. I'm not able to reset the password myself using the provided link.Thank you very muc...
how much for extra data. Do you have any promo offers for up to 10g as Freedom is offering 10g for just $50. I currently pay 50 and only get 2g of data
So, I've been reading about Telus and other providers offering large data plans on the order of 10 GB or more with no overages...you get throttled if you go over but don't have to pay for additional data. The prices look fairly attractive, too. I won...
Hi PM users, I just wanted to ask what happens when you leave PM? IS there some sort of confirmation? Work's ported me over to the corporate plan which I've decided to move my phone number over as well (didn't see a need to pay for my own plan and c...
I transferred my SIM card from an Android phone to an iPhone 4, model # ME296C/A. I have the $10 plan and it is active. There are talk minutes remaining on the plan for this month. I am able to send and receive texts. I am not able to make or receive...
I've had no service for days and I've emailed Moderators serveral times and have had no replies. My network has been down since Friday. It says 'Searching' and I can't receive or make any calls or texts. I've tried resetting the network and taking...
I got debited yesterday...I have AutoPay.. no AutoPay reward or referral reward reflected as I got debited the full amount. Am I being scammed by public mobile... Dissapointed customer
I was checking my mother's Public Mobile account today and noticed that I cannot view her current data usage (to see how much she has left). I have checked the help articles and know it is supposed to be seen in Data & Addons. 1. Public Mobile My Ac...
I have autopay turned on since I joined PM 5 months ago. All payments have gone through fine and my credit card is still active for other purchases. My account was due for payment yesterday, and it hasn't gone through for some reason. I now have no s...
Hi there, I am currently a rogers customer and I would like to switch over to one of your plans. I would like to get my current phone number transferred though, how do I go about doing that?
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