Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I'm currently in the US. I have purchased the US 10 days unlimited talk roaming add-on, but it's not working on my side. I can't make phone calls and other people find my phone unavailable when calling my number.my transaction history shows th...
I haven't received my sim card yet and the mod provided me with a 14 digit tracking code, Canada post told me their tracking codes has 16 digits.so how can I find out what happened to my sim card?they've stopped responding my questions on the inboxth...
Hi, I recently signed 2 family members up for Public Mobile. However both phones cannot receive phone calls it goes straight to voicemail and one phone texts do not go through but data and iMessage work.They are both iPhones. Any suggestions?
I recently lost my sim card (don't ask) and have purchased a new one which should be coming in the mail soon.....I looked on my account a found a "change sim card" which seems easy enough.....My question is do I have to activate it first before excha...
Hi Community, One of my New Years “Resolutions” is to shift my experience of the current culture surrounding communication. I am en route to transitioning to an old school flip phone where I can call and hear the people I Love’s human voices and kee...
I transferred my phone # over from Bell to Public Mobile about 9 months ago. Everything was working fine, until 3 days ago, I suddenly couldn't access the network and depending on what happens when I reboot the phone, it either says "network not ava...
I've ordered a sim card as of Dec 22nd, it was during the holiday season but still should of received it by now. No way of tracking because no shipping number. On avg how long does it take for you to receive a sim card from Public Mobile?
I selected a phone number when I signed up for Public Mobile a few months ago, but now I would like to stop using this phone number and change it to another phone number that I have with Freedom Mobile. Am I still able to port in my other number from...
Hey, this just happened to me around 7~7:30pm EST! I thought it was network outage but my SIM # is different from mine so I blocked my number now. I'm going to message the Mods as well to find out what happened. On a different note, I got several em...
Hello, does anyone know how we can find out if any of our Add-Ons expire or not and when?I got the bonus free international long distance and data holiday give away recently and I'm just wondering if these expire or not?Thanks for your help!
Hi team,I had set auto payment in my account. But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.I need refund .Please Help
Hi I was wondering if it ids possible to cancel my current plan that I have been on for 1 year now and transfer to the new plan that gets you 5GB using a different email address?
I received a text that i have already used 75% of my data. which is the $0 Holiday Giveaway: 2GB add-on last DecemberI should have another 1.5GB on my file as part of the $35 dollar a month service but its not on my account. and it was renewed last D...
I haven't had any service over the past 1.5 hours. I tried taking SIM out, restarting phone, etc. Cellular is on, airplane mode off. I checked my statement on my public account, and oddly, unidentified phone numbers are showing up in my call log, eve...
Has anyone else have issues with resolving issues like resetting password for online account with a moderator? I dont use online account often but needed my password reset and its been back and forth for 4 days now. i answered security questions and ...
U.S roaming ( talk only ) shows purchased and active but not working. I used the same add on for almost 6 month and never had any problem . did things like taking the sim card off / rebooting / connecting manually to the existing networks but nothin...
Hi, I am just wondering if you can text from Canada to the UK with our texting plan? If you use 011 and 44 in front of the number? I checked the add ons but nothing I can see about an international plan. Just interested in keeping in touch with t...
I had just signed up and activated with Public Mobile on Dec 31 (just in time for bonus offers) and someone asked for my referral code while I was browsing PM Community to activate on that day as well. The referred person says the $10 updated to acc...
I have quite a lot of data with my plan including add-ons and such. I got a text today saying I have used almost all of my data (my plan renewed on Dec 27th) and self-service confirms it. My account says I have used almost 6GB in a week. I definitely...
It mentions as "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans."My question is does 5 GB of free data has an expiry date like for a month? Or will it expires once we consume all 5 GB data irres...
My father has some phone from China that’s currently being used and wants to switch to PM but I can’t find his phone on List of approval. The phone is relatively new within the last year. It’s a Redmi 7. How can I find out if this phone will wor...
Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???
