Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I use autopay on my account which works well. I wonder if this also works for add-ons. If I buy an add-on do I have to put money in the account first to cover the cost, or will it automatically be taken off the credit card? Thanks.
SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try t...
I sign up before 18 Dec 2020 and was supposed to receive a $5 discount per month for 6 months as a promotion. But I haven't seen this on my bill. Any idea?
I have my DSL internet (Teksavvy) using Bell telephone line, and I want to port my Bell number to Public mobile.What is the best way to do, and keep my internet down to minimum?Thanks for the advice and help.
I set up auto-pay ages ago, everything was working great. This month I got a notification that my payment did not go through and I have 90 days to make a payment or my account will be suspended. Called Visa, they see no charges attempted by Public ...
I've been trying to disable voicemail entirely, but it does not work. At best what I can do is activate extended greetings and not allow people to leave a message, that is not what I want. Then I tried to turn off call forwarding, which also does not...
I am receiving multiple calls a day from *. When I try to call back there is nothing. When I answer there is also nothing. Does anyone know what’s going on?
Hi, I just activated for the first time. I had signed up to get the promotion of 1 month free and extra 5GB. However, It does not appear on my account. Should I give it more time for it to show up? Also, I used a friend referral code and do not see t...
I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated!
Got a text telling me auto payment didn't work so plan didn't renew. It says to go to selfserve.publicmobile.ca to make a payment and to ensure my cc details and billing address are correct. But I can't log in as it says "Sorry ,your login has been d...
Hello, I'm currently in the US. I have purchased the US 10 days unlimited talk roaming add-on, but it's not working on my side. I can't make phone calls and other people find my phone unavailable when calling my number.my transaction history shows th...
I haven't received my sim card yet and the mod provided me with a 14 digit tracking code, Canada post told me their tracking codes has 16 digits.so how can I find out what happened to my sim card?they've stopped responding my questions on the inboxth...
Hi, I recently signed 2 family members up for Public Mobile. However both phones cannot receive phone calls it goes straight to voicemail and one phone texts do not go through but data and iMessage work.They are both iPhones. Any suggestions?
I recently lost my sim card (don't ask) and have purchased a new one which should be coming in the mail soon.....I looked on my account a found a "change sim card" which seems easy enough.....My question is do I have to activate it first before excha...
Hi Community, One of my New Years “Resolutions” is to shift my experience of the current culture surrounding communication. I am en route to transitioning to an old school flip phone where I can call and hear the people I Love’s human voices and kee...
I transferred my phone # over from Bell to Public Mobile about 9 months ago. Everything was working fine, until 3 days ago, I suddenly couldn't access the network and depending on what happens when I reboot the phone, it either says "network not ava...
I've ordered a sim card as of Dec 22nd, it was during the holiday season but still should of received it by now. No way of tracking because no shipping number. On avg how long does it take for you to receive a sim card from Public Mobile?
I selected a phone number when I signed up for Public Mobile a few months ago, but now I would like to stop using this phone number and change it to another phone number that I have with Freedom Mobile. Am I still able to port in my other number from...
Hey, this just happened to me around 7~7:30pm EST! I thought it was network outage but my SIM # is different from mine so I blocked my number now. I'm going to message the Mods as well to find out what happened. On a different note, I got several em...
Hello, does anyone know how we can find out if any of our Add-Ons expire or not and when?I got the bonus free international long distance and data holiday give away recently and I'm just wondering if these expire or not?Thanks for your help!
Hi team,I had set auto payment in my account. But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.I need refund .Please Help
Hi I was wondering if it ids possible to cancel my current plan that I have been on for 1 year now and transfer to the new plan that gets you 5GB using a different email address?
I received a text that i have already used 75% of my data. which is the $0 Holiday Giveaway: 2GB add-on last DecemberI should have another 1.5GB on my file as part of the $35 dollar a month service but its not on my account. and it was renewed last D...
